Rentcarla Reviews 

Completely unacceptable service. Never use Rentcarla. I couldn’t pick my car because Rentcarla provided wrong list of documents needed for pickup in their confirmation email. I travelled 2hrs at 5am in the morning to pickup my car and totally disrupted my travel plans with family be Ayşe I couldn’t pick the car. And they continued to provide wrong information about pickup document when I contacted their support team. All those are in written form and when I requested refund for the rental which I couldn’t pickup , they don’t accept any responsibility and refuse refund.

Very poor booked a car last minute with Carla order was confirmed! Arrived in Hobart the next day no car called Carla got a third party car company no help, no car AND they charged my card! Do not go near them, lower than a pregnant snake!

I booked through Carla because the app clearly stated that Collision Damage Waiver (CDW) and Theft Protection were included, so I understood that my liability would be limited to a normal excess, not the full value of the car. When I arrived at the Europcar counter, I was told that there was no CDW or Theft Protection on the booking and that I would be liable for up to £100,000 unless I paid for their “medium” insurance at the desk. This is completely different from what Carla advertised at the time of booking and feels deceptive.
In the end, I was forced to pay an extra amount at pickup just to be allowed to take the car, even though I had already arranged appropriate cover based on Carla’s confirmation. The whole point of booking through Carla was to have the insurance sorted in advance, not to be pushed into buying more insurance under pressure at the counter.
When I contacted Carla afterwards, their responses were slow, dismissive and completely failed to address the core issue: what they sold me on their platform did not match what the rental company recognised on arrival. Instead of a proper refund back to my card, they tried to fob me off with a small app credit (“Carla Cash”), which is useless if you no longer trust the service.
Overall, this has been a stressful and time‑consuming experience. The information on the Carla booking was misleading, I ended up paying more than expected, and customer service has shown no real accountability. I would strongly warn others to avoid Carla and book directly with reputable rental companies instead.

Do not hire from this company!! I checked the t&cs before purchasing to ensure I could pay the deposit with a debit card as I do not have a credit card and it stated I could so I went ahead with my booking. Once I received confirmation, the email stated I must pay my deposit with a credit card so I contacted the company due to the contract being void due to them breaking their terms and conditions and requesting a refund. They agreed a refund and said I should wait 1-2 days. I waited and still no refund so I contacted them again and they turn around and say I was on a policy that was non refundable after already agreeing a refund due to them breaking the contract. I resent the emails stating they had already agreed and then they say I need to wait for a decision. Awful company, their t&cs mean nothing and they backtrack on emails after agreeing to a full refund

I had a reservation to pick up a car at Lyon airport. From the beginning there were no instructions on how or where to pick the car up. I phoned Carla who passed on a number to Priceless car rental. Eventually I got to speak to someone who said that there were no cars available today. The earliest that a car could be provided would be the following day. Not what you want to hear. The car rental company claimed that they had no confirmation of the booking which was a lie. Overall, the whole experience was a disaster. Both companies gave the impression that they didn't care about leaving people high and dry. No one was accountable and no one taking responsibility. A shambles from beginning to the end. Giving them 1 star is generous.

It’s a total scam!
I found a deal for a small car through Carla. Made a prepayment. Mind you, the American Express have already put them on the black list, as the payment didn't go through….. I thought something was wrong with my card, so I used another one. I managed to pay, but even mu e-mail box on Yahoo was sending the e-mails from them to the bin box! Not even to the spam one. So I couldn’t get any confirmation code, nothing.
At the Europcar counter I had to pay not only extra insurance, but even the tariff for the car was absolutely different from what they were showing on Carla.
Basically, I just threw away the money for their useless “protection” and all the rest I had to do from scratch at the Europcar for the basic prices.
NEVER AGAIN

We rented a car through Carla for one week and paid over $100 just for their protection plan. However, when we picked up the car at Thrifty (LGA), they told us we had to purchase additional insurance because they did not accept Carla's protection plan. We had no choice but to obtain another insurance plan.

I reached out to Carla for a refund, but they refused, claiming we could have canceled the protection plan a day before. Does that make sense?

By the way, Carla has a 1.5-star rating for a reason. If it weren't for the default 1-star option, they wouldn't even have a rating of 1 out of 5

Do not book with them . They rent you a car , sell you insurance and when you go to pick it up , the dealer states the car is uninsured and asks for more money . I showed them my confirmation number with the insurance paid , they said Carla is a third party insurance and they do not allow their insurance.
I was forced to do a whole new booking at the last minute and pay for the car and insurance again .
I contacted Carla they said no refunds that I should have just accepted the car and that the insurance was legit . Car rental company refused to give we me the . I disputed the charge with American Express and they contacted Carla who lied and said I was a no show !
I ended up losing $283.91
Shame on Carla and American Express for accepting their lies . I will now file an appeal 🤬

I first has issues with getting my credit card charge to go through, so I resubmitted a new booking. I then had confirmation via email, but no reservations showing in the App, then the system showed duplicate reservations, and despite calling and emailing repeatedly and detailing the issues, and Hertz cancelling the duplicate car, Rent Carla refuses to refund the second $1495 charge . Clearly one person is not renting two cars for the exact time and date. I also had purchased Carla Plus, and the reservations are supposed to be cancellable -- especially if notified within 24 hours. The Trust Pilot reviews show that this is clearly a repeated issue with Rent Carla.

I booked a car through Rentcarla based on a quoted price that appeared clear and inclusive. On arrival at Dublin Airport, I was informed that the quoted price did not include mandatory insurance, despite the booking stating that third party liability was included. The actual price at the desk was almost triple what I had been quoted, with an excessive excess applied.

This is not a small discrepancy. It is a fundamental misrepresentation of the true cost. Had the real price been disclosed upfront, I would never have made the booking.

As a result, I was forced to abandon the rental entirely and make a last-minute booking with another company. This required taking a shuttle bus to an off-airport location, paying a premium due to late notice, and dealing with significant inconvenience while travelling with a young family. Even then, the alternative was still cheaper than what Rentcarla’s booking ultimately translated to at the counter.

This experience caused unnecessary stress, disruption, and wasted time at the airport. Pricing transparency is non-negotiable, and this booking failed that standard completely. I would not use Rentcarla again and would advise others to be extremely cautious.

It's a scam! they didn't provide service and we cancelled our booking 1.5 weeks before pick up day, which according to policy they should refund, but they didn't refund us back! Should've just book it through the original dealer.

We ordered a car and got a different car

They promised to change it and then they say we cannot change it and they give us a car that is not good !
Poor service and liers

STAY WELL CLEAR

Not a company you can trust as you cannot get them to refund your payment in an emergency cancellation and if you change your mind after booking.
They state a special promotion price but it doesn't exist.

Scam!! We used rentcarla to hire a car for a day from Quito Airport, Ecuador. We received a confirmation email with the booking details and it stated the car was hired through Goldcar. However, when we tried to pick the car up, Goldcar had no record of the booking and no cars available. It was impossible to contact Carla through the messaging service or phone number so we were left without a car. Do not use!!

I bought zero-excess insurance for my care hire. The car received minor damage during the period. When I submitted a claim, I was asked for further information, which I submitted. Then Carle went silent. I wrote several times for a status report and was told I would hear soon. I was then asked for the same information again which I provided, and Carla went silent. I received no more responses and no resolution to my claim. A waste of time and money!

I had a confirmed car rental reservation for Malaga Airport, including a voucher and booking confirmation. However, upon arrival, I was informed that my reservation had been cancelled without any prior notice or clear explanation.

As a result, I was effectively left at the airport and had no choice but to take a taxi to my hotel, which cost me 26 EUR. I also had to rent another car at a significantly higher price.

Despite multiple complaints, the company has neither provided a proper explanation nor reimbursed my actual expenses. Instead, they offered a small, non-refundable credit for future bookings, which does not compensate for the real financial loss caused by their mistake.

Based on my experience, I would strongly advise other customers to be very cautious when booking with this company, especially if you rely on the reservation upon arrival at the airport.

Would give them 0 stars if possible. What they advertise and what they deliver are not the same - avoid these guys like the plague. It is not clear in booking that "standard" does not permit any refund.
I've tried to claim a refund but it's like talking to a brick wall

Cheap price initially but watch out for dark ux patterns where they force you to purchase insurance or other add ons in order for you to access your rental car. Customer service over email used canned responses with no customer empathy. Horrible service, wont be using again.

I hired a car with Carla. Then keep getting promotion in app to get peace of mind option which Costa extra 150. I accidentally clicked added the option and asked for refund, they just returned the money as Carla car hire which I never asked for. There is no way no reach over phone. At the end I have up, and cancelled the booking. Please don't fall into their trap, rather pay few hundred extra and get car hire locally.

Extremely disappointed – definitely not recommended
We ended up paying almost double the price that was agreed upon online. During the booking we were told that the young driver fee would not apply, yet it was added at pick-up without any prior communication.
On top of that, the €113 we paid in advance was completely ignored. We had to pay the full amount again on the spot. Later we received an email saying that this payment was only a “deposit for booking through Carla”, which was never clearly mentioned and honestly just ridiculous.
The customer service was also terrible. The staff on site couldn’t even contact Carla. After calling and emailing Carla directly, we were first told that everything would be sorted out, only to later receive a message saying that nothing could be done after all.
In short: very poor service, unclear charges, and misleading communication. Definitely not recommended.