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Rentcars Reviews 

181,078
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellence prices, all car that I rended was very wel, since a I got a reservation with an unknown agency, I was worried to be a bad deal, but surprisingly it vas very nice.. so, definitely I recommen... See more

Rated 5 out of 5 stars

Great service from Rentcars! The whole booking process was quick and easy, with very clear information about the rental, prices, and conditions. Everything was straightforward and exactly as expect... See more

Company replied

Rated 5 out of 5 stars

Fast, no fuss, good information, everything sent on email. No doubts in the process. You just arrive at the car rental company with your document, pay and you're done. Highly recommended. Be aware car... See more

Company replied

Rated 1 out of 5 stars

First, I don't know what's the issue with rentcars, but in a city big as toronto the website not having any options for car rental outside the airport is unbelievable. The one I got from ACE/Iversta I... See more

Company replied

Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Car Sharing Location

About Rentcars

Written by the company

Your global mobility partner

Connect with more than 380 car rental companies around the world.

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Founded in 2009, Rentcars is the largest online car rental platform in Latin America and one of the global leaders in the industry. Our purpose is simple: to connect people with the best car rental options around the world — backed by great customer support and a smooth experience from start to finish.

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Renting made simple: your car in 3 simple steps

Written by the company

1. Search
Choose from a wide range of cars in over 40,000 destinations across 160 countries.
2. Compare
Easily compare prices and rental conditions from hundreds of trusted providers.
3. Book
Reserve your ideal car — quickly, securely, and your way.

Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

181K reviews

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4.5

All reviews

(181,078)

22,995 reviews in the last 12 months

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Rated 1 out of 5 stars

Rencars advertise Noleggiare as a…

Rencars advertise Noleggiare as a reputable car rental company at Rome Airport. I have sent them my complaints but have not had a reply.

This is my story with Noleggiarĕ

This company operate a scam. Our flight was delayed and we subsequently arrived at 1700 hrs (instead of 1200 hrs) to pick up the car we had booked through Rent a Car. We were told that the booking had been cancelled due to the 29 minutes they allow over the pick up time !
Subsequently they charged us an additional 292 Euros for an inferior vehicle (Our initial Deposit was kept either by Rent a Car or Noleggiare)
Upon going to pick up the vehicle the car was parked in the darkest part of the garage and covered in insect detritus. It had obviously just been dropped off.
The attendant made a great show of showing me the damage already inflicted on the vehicle TO distract me from looking over the vehicle myself. My wife did take a video of the vehicle though.
Upon return they tried to blame me for a minuscule dents on the spoiler of the vehicle and an even smaller dent on the left passenger side.
I have been in dispute with this company ever since. Today they took an additional 540 pounds sterling from my credit card deposit.
Fortunately I am fully comprehensively insured through a third party and I have handed the case over to them.
Numerous e mails have went back and forth over this, and it is obviously this is a well known scam that this company operates.
DO NOT RENT A CAR FROM THIS COMPANY. It will ruin any Italian Holiday you take.

May 11, 2026
Rentcars logo

Reply from Rentcars

Hello, Andrew.

I hope this message finds you well.

My name is Karen, and I am a Rentcars Specialist responsible for your case, registered internally under protocol #1331251.

First and foremost, we are sorry that your rental experience was unsatisfactory. Please rest assured that we are treating your case with the utmost priority and urgency.

We have sent further details to your email while always ensuring the confidentiality of your personal information.

Should you have any questions or require any further assistance, please feel free to reply to the same email sent to you.

I remain at your disposal and will be happy to assist you.

Thank you for choosing Rentcars.

We wish you a wonderful week ahead!

Kind regards,

Karen
Rentcars Team

Rated 1 out of 5 stars

Beware of $600 fee that is not disclosed

I booked a 2 day local rental through Rentcars.com. I went with Hertz as they had the best price for a standard size car. When I finished the booking, the final page gave me the total amount due when I go to pick up the car. When I arrived I was 1/2 hour early and was treated very rudely by the clerks and told to take a seat and they will get to me when they can, even though no other customers were there. I waited an hour and was told that I would have to pay an additional $600 for a total of $800 for a local 2 day rental and that I would get the $600 back after 7 to 10 days after they inspect the car and charge me for anything they find. I was renting the car to go to a cardiac doctor appointment as 2 weeks earlier I had emergency heart surgery after going into heart failure due to a weak valve that they replaced. This was the follow up appointment to make sure the valve was functioning properly. Due to the long wait I missed the appointment and was charged a large fee for a no show. I had to call a friend to drive me home from Hertz since I did not have the funds in my account to pay the surprise $600 fee. I double checked and Rentcar did not say anything about this ridiculous fee. Needless to say I would caution anyone from using Rentcar.com or Hertz.

June 11, 2026
Rentcars logo

Reply from Rentcars

Hello, Scott.

I hope this message finds you well.

My name is Karen, I am a Rentcars Specialist and I am responsible for your case, registered internally under protocol #1331040.

First of all, we are sorry that your rental experience was unsatisfactory. Please rest assured that we are prioritizing the analysis of your case with the utmost urgency.

We have sent further details to your email, always ensuring the confidentiality of your personal information.

Should you have any questions or require any further assistance, please feel free to reply to the same email sent to you.

I remain at your disposal to assist you.

Thank you for choosing Rentcars.

We wish you an excellent week!

Kind regards,

Karen - Rentcars Team

Rated 1 out of 5 stars

DO NOT RENT A CAR HERE / NAO ALUGUE…

This review is for ASA rent a car in Recife.DO NOT RENT A CAR HERE / NAO ALUGUE CARROS AQUI Also left a bag inside the car call and talk to people that had directly pick up the car that had a problem where I left the bag and they just stole the bag . Deny information after inform me over the phone they will advise the service department. Only 30 minutes after they leave with the car! Clearly was stole by the driver. Should be fire all of them!
This people screw me really bad. They rent me a car that had an issue and instead of fix the problem they took 13 hours to come recover the vehicle . I decide not to pick another car after the 13 hours delay and cancel my contract. They did not refund me just yet .After contact customer service and they send me a email appearing that they will pay for the hotel and food due to the delay and the towing…I had to pay the towing …yes! Also they ignoring my calls and emails. So i will bring all this to Procon Brasil! If you have the same problem …do not loose your time…go online to procon or get yourself a lawyer.

May 28, 2026
Unprompted review
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Reply from Rentcars

Hello Fabricio, I hope you are doing well!

My name is Karen, and I am part of the Customer Happiness team at Rentcars.

To proceed with your request, please send the following information to the email "happiness@rentcars.com":

Full name
Booking code
Confirmation code

We look forward to your reply!

Best regards,

Karen - Rentcars Team

Rated 1 out of 5 stars

I don’t found the same car

I don’t found the same car
I take one small
My baggage not enough

June 10, 2026
Rentcars logo

Reply from Rentcars

Hello Ghofran,

I hope this message finds you well.

My name is Karen, I am a Rentcars specialist and responsible for your case, registered internally under protocol no. 1329893.

We sincerely lament the inconvenience with your rental, as this is definitely not the experience we want our customers to have. We understand the impact of this situation on your travel plans.

To guarantee total transparency, we have already contacted the rental company to audit the vehicle assignment and check what occurred at the counter. We will investigate the details to provide you with a full response.

We sent more details to your email, always prioritizing the confidentiality of your data. If you have any questions or need further assistance, feel free to reply to the same email.

Thank you for choosing Rentcars.

We wish you an excellent week!

Best regards,

Karen

Rentcars Team

Rated 2 out of 5 stars

I had a lot of problems paying with…

I had a lot of problems paying with credit card, I had to add the card to Google pay so I could complete the payment.

The pay button was disable even after all the data was filled

June 10, 2026
Rentcars logo

Reply from Rentcars

Hello Raul,

I hope this message finds you well.

My name is Karen, I am a Rentcars specialist and responsible for your case, registered internally under protocol no. 1329972.

Thank you for your feedback. It is fundamental for us to improve our services and offer an increasingly better experience to our customers.

We sent more details to your email, always prioritizing the confidentiality of your data.

If you have any questions or need further assistance, feel free to reply to the same email sent internally.

I am at your disposal to help.

Thank you for choosing Rentcars.

We wish you an excellent week!

Best regards,

Karen

Rentcars Team

Rated 3 out of 5 stars

The website failed to process the…

The website failed to process the booking but didn't explain fully the issue or solution.

June 9, 2026
Rentcars logo

Reply from Rentcars

Hello, Samuel!

I hope this message finds you well.

My name is Caroliny, and I am a Rentcars Specialist responsible for handling your case, which has been registered internally under protocol number 1329691.

Thank you for your feedback. It is extremely valuable to us and plays an important role in helping us improve our services and provide an even better experience for our customers.

Please rest assured that your case will be reviewed as a priority, and we will remain available to clarify any questions or concerns that may arise throughout this process.

If you have any questions or require any further assistance, please feel free to reply to this same email thread.

I am at your disposal and happy to help.

Thank you for choosing Rentcars.

We wish you a wonderful week!

Kind regards,
Caroliny – Rentcars Team

Rated 4 out of 5 stars

The overall experience was good

The overall experience was good. The process to check out the car was a little too long and the price was very high. But the car worked well without any issues. And having a hybrid car with the ability to use Ethanol in lieu of Gasoline was a big plus.

May 20, 2026

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