I wanted a 5-seat SUV (2 in the first row and 3 in the second row), and Maile was super kind, professional, and did her very best to get me exactly what I wanted. She even showed me pictures of SUVs I... See more
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See what reviewers are saying
Work processing is extremely slow. I am waiting for a response, but I still haven't heard anything. Are you still reviewing the refund? It’s been almost two weeks.
Company replied
I had an issue regarding the credit card name used for my reservation, and the customer support was extremely helpful. They responded quickly via WhatsApp and clearly explained everything. The agen... See more
Company replied
We had a bad experience 2 years ago, so we had a coupon to use and the person who answered our questions this year and helped us to reserve a car and use our coupon was really helpful, fast in answeri... See more
Company replied
Company details
Written by the company
Welcome to RentingCarz – Your Trusted Car Rental Partner At RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals. Rentingcarz, drive throughout the world for less!
RentingCarz Car Rental
Written by the company
- All the reasons why you will love Rentingcarz
- Why Choose RentingCarz? -Best Price Guarantee: We compare rates across top rental companies to ensure you get the most competitive prices. If you find a better deal elsewhere, we’ll match it! -Easiest, patented interface to help you compare and find the best price among all our suppliers. -Wide Vehicle Selection: From economy cars to spacious minivans, we offer a variety of vehicles to suit your needs and budget. -Easy Booking Process: Reserve your car in just three simple steps – compare, book, and drive. Our user-friendly website ensures a hassle-free experience. -Global Reach: With over 145,000 rates in 140+ countries, we’ve got you covered no matter where your travels take you. -Flexible Options: Enjoy free cancellations or changes with no hidden fees, plus 100% price transparency for peace of mind. -Exceptional Customer Support: Our dedicated team, available in multiple languages including Spanish, Portuguese, Japanese, Korean, is here to assist you every step of the way. Real people, not bots, ensure your questions are answered promptly.
Contact info
1100 Brickell Bay Drive, Suite 311081, Miami, FL 33231, Estados Unidos, 33130, Miami, FL, United States
- Chat avaiable in our website
- info@rentingcarz.com
- rentingcarz.com
3.8
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The help was terrible
The help was terrible, they gave me no solution, neither a change of time nor a change of pick-up location, nor a change of day. the service provider attentive to communications. but you didn't want to. and the only communication is that they cannot refund the money due to company policy. when he wasn't even asking for the money. Just take the service another day. When they advertise that they make returns, bad experience. terrible customer service
November 23, 2023
Reply from RentingCarz.com
Dear Mr. Carlos,
We extend our sincere apologies for the inconvenience you experienced with our service. We understand the importance of a seamless experience, and we regret any frustration this may have caused.
Upon reviewing the details of your reservation, we acknowledge that there was an issue regarding the pickup time. Unfortunately, due to the reservation being over the designated pickup time, we were unable to make immediate changes. However, upon further investigation, we discovered that you had made a subsequent reservation to replace the initial one.
Initially, this information was not readily available to us, but we took proactive measures to communicate with the rental company. We are pleased to inform you that the rental company has generously waived the no-show penalty, allowing us to process the appropriate refund to your credit card.
We understand the importance of transparent communication, and we sincerely apologize for any confusion caused by the initial oversight. Your satisfaction is of utmost importance to us, and we are committed to addressing and resolving any concerns you may have.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.
Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
Best regards,
RentingCarz.com
not 24x7 support
I needed help as my flight was delayed and it was tought to get in contact. The phone wasnt working, the chat is not 24x7
November 18, 2023
Rente y pague y la unidad no estaba disponible
Rente y pague una minivan a la hora de recogerla me informan que no tenían disponibilidad.
November 24, 2023
Unprompted review
Reply from RentingCarz.com
Estimado Raul,
Lamentamos sinceramente los inconvenientes que has experimentado y agradecemos que hayas compartido tu experiencia.
Te invitamos a revisar tu bandeja de correos para obtener información detallada sobre la reserva. Además, estamos disponibles a través del chat para brindarte más información y aclarar cualquier inquietud.
Lamentamos cualquier malentendido y estamos aquí para ayudarte en todo lo que podamos. Agradecemos tu comprensión y la oportunidad de abordar este problema.
Atentamente,
RentingCarz.com
I told you previously that I reserved a…
I told you previously that I reserved a car through your website to pick it up from Sharjah Airport, and I was surprised after completing the entire AC competition that the car rental company does not have a branch at Sharjah Airport and it is more than 30 minutes away from the airport and it is closed at the same time, which forced me to buy a car from the airport. Through another office that is not affiliated with you. Please return the amount paid very quickly earlier as I did not receive any car. There was a lot of deception and misleading in booking through you
November 15, 2023
Reply from RentingCarz.com
Dear Khalid,
We sincerely regret the experience you had trying to pick up your car booked through our site. We understand the frustration that a situation like this can cause and want to address your concerns.
It is important to note that we act as an intermediary, and reservations made through our website are confirmed directly by the rental company. We must confirm that your reservation was not placed for the airport because when you generated it at that moment was chocen INDUSTRIAL AREA NO 12 SHARJAH which, we checked the situation and this is not a mistake from an our end.
We take this type of situation very seriously and are committed to working with the rental company to understand what happened and to prevent similar situations from occurring in the future. We want to ensure that you receive proper attention and compensation.
We appreciate your understanding and patience as we work to resolve this matter. We take your comments seriously and are committed to improving our services to prevent situations like this from happening again.
Best regards,
RentingCarz.com
Reply from RentingCarz.com
Hola Kerner!
Nos complace saber de su satisfacción con respecto a la eficacia del servicio que recibió, para nosotros es siempre un placer poder servir y sus comentarios nos motivan día a día para seguir brindando el 100% en cada una de nuestras acciones! Nuestra prioridad es brindarle calidad al mejor precio, así como el mejor servicio.
Equipo RentingCarz.com
Excellent service
Excellent service, they always answered the phone and were very friendly. I recommend them 100%.
November 14, 2023
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
I don’t receive the car and bodgot not…
I don’t receive the car and bodgot not recognise number of your reservations, and now i want my money back.
November 12, 2023
Reply from RentingCarz.com
Dear Eehab,
We sincerely regret the experience you had trying to pick up your car booked through our site. We understand the frustration that a situation like this can cause and want to address your concerns.
It is important to note that we act as an intermediary, and reservations made through our website are confirmed directly by the rental company. At the moment this situation is being confirmed with Budget so we can refund your money as soon as possible, please keep an eye on your email, we´ll let you know trough as soon as possible.
We take this type of situation very seriously and are committed to working with the rental company to understand what happened and to prevent similar situations from occurring in the future. We want to ensure that you receive proper attention and compensation.
We appreciate your understanding and patience as we work to resolve this matter. We take your comments seriously and are committed to improving our services to prevent situations like this from happening again.
Best regards,
RentingCarz.com
Avis refused to provide fuel option.
November 10, 2023
All perfect....
November 7, 2023
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Fast and friendly
November 3, 2023
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
no es tan transparente al no decirte…
no es tan transparente al no decirte que auto te van a entregar
October 26, 2023
Great help
I had a voucher and did not know how to use it, the person helping me was INCREDIBLY patient and helped me immensely. He was friendly and knowledgeable and got me a car!
October 26, 2023
Reply from RentingCarz.com
Dear Martin!
Thank you very much for sharing your positive feedback with us. We're so pleased that you were happy with our service.
Looking forward to see you again soon for our next adventure together!
Rentingcarz.com Team
The worst company ever
October 18, 2023
I had to request the confirmation
I had to request the confirmation, since never came automatically after paying. The phone number that appears in your contact, it's shown as a fraudulent car renting. The confirmation number does not permit to get into Avis website so more doubts appeared. The help with your whatsapp chat did not help much even though was kind.
October 18, 2023
They show a "superior" category and…
They show a "superior" category and when it's time to pay it's a lower one! Be careful with this scam! Then when it's time to ask for a refund, they keep 20% of the price!
October 10, 2023
Unprompted review
Thank you for your reply
Thank you for your reply
: We have reviewed your reservation with Hertz and have created a claim to fully investigate this situation. We have sent you proof of the claim to your email address.
But I have not received proof of the claim.
Resend it please.
And I am waiting for a reply to the email sent to Customer Service
2023. 10. 6. 12:40 PM (4 days ago)
kyoung woo CHOI
September 27, 2023
Unprompted review
Reply from RentingCarz.com
Dear Customer:
Greetings and thank you for writing to us. First of all, we would like to emphasise that we fully understand your situation and your point of view regarding this case.
As requested the information was sent, we ask you to please check once again your email. We apologise again and to make up for what has happened with the car rental company, RentingCarz is offering you a special coupon of up to 10% discount to be used on a future rental through our website. To make use of this coupon, you just have to contact us through our chat and mention your complaint number, which you can find in the subject line of this email.
We understand that you have experienced difficulties or misunderstandings with this rental company. We would like to be able to assist you in the future with other rental companies. We are aware that each of these have different policies and conditions than others, so we would like to offer you the option to find a better option that best suits your needs. We currently work with more than 40 rental companies worldwide, and we will be happy to assist you before, during and after the booking process.
We hope you will give us the opportunity to serve you again in the near future.
We wish you a happy day!
Best regards,
Customer Service Team
Email: service@rentingcarz.com | Website: www.rentingcarz.com
Complete scam
This is a complete scam , i booked a car rental for my Dallas business trip.
Total price with insurance option was suppose to be 1014.92 usd, when i get to the car rental company, they told me that i have to pay 3550 usd! Thats just crazy, more than x3 the original value!
October 2, 2023
Reply from RentingCarz.com
Dear Jose,
We sincerely thank you for taking the time to communicate with us and share your rental experience through this medium. Your feedback is extremely valuable, as it helps us to continuously improve for the benefit of you, our valued customers, who are our company's raison d'être.
We deeply regret the inconvenience you experienced at the counter, as the rental company is obligated to honor the contracted insurances. We understand that your time is valuable, and we greatly appreciate your taking the time to inform us of what happened.
We have reviewed your reservation with Hertz and we can´t find any contact from your side letting us know that issue, we need a bit more information, we ask you to please contact us whenever you can so we solve this matter asap. At RentingCarz, our customers are our top priority, and we are committed to maintaining strong, long-lasting relationships that foster preference for our website. For this reason, we thank you for your feedback about our company.
At this time, we are available to assist you with any requests you may have. Please do not hesitate to contact us through any of our channels, be it chat, phone or email, for any additional information or consultation you may require. We are at your disposal and it will be a pleasure to assist you.
Once again, we thank you for your opinion and for being part of RentingCarz.com.
I wish your company continued success.
I wish your company continued success.
When it comes to using a rental car for foreigners, I think there is a lack of guidance on the correct method due to the lack of language communication, but I think I was able to overcome it because the staff were friendly.
Basically, we hope that you can communicate smoothly with the staff in charge so that you can communicate verbally.
September 30, 2023
Reply from RentingCarz.com
Hi Eunhee Kim
Thank you very much for sharing your positive feedback with us. We're so pleased that you were happy with our service.
Looking forward to see you again soon for our next adventure together!
Rentingcarz.com Team
everything is perfect!
I like it because I achieved what I wanted in a short period of time, at a good price, and a nearby pick-up and drop-off location.
October 2, 2023
Reply from RentingCarz.com
Hi Ellie!
Thank you very much for sharing your positive feedback with us. We're so pleased that you were happy with our service.
Looking forward to see you again soon for our next adventure together!
Rentingcarz.com Team
It’s great rent a car via this site
It’s great rent a car via this site.
Thank you!
September 29, 2023
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
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