Rentokil Property Care Reviews 

1,270
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly, helpful, and professional staff members who consistently arrive on time and complete every task with great efficiency. Consumers note that the communication throughout the entire project is exceptionally clear, keeping everyone fully informed and completely at ease from the very beginning to the final result. However, some customers also noted unexpected service costs or minor issues regarding the initial booking process, online scheduling, and follow-up calls. A few people mentioned encountering surprising survey fees or experiencing occasional communication gaps before the property work actually began.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and professional nature... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff from survey to... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting quick and efficient communication... See more

Customer service

Clients share positive opinions on customer service, highlighting that booking online is easy and... See more

Booking process

Consumers find the booking process to be smooth and straightforward when arranging surveys online or over the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend Rentokil to treat woodworm. The technician which came to our property (Jim) was so helpful and very friendly. He explained everything with me being pregnant and how long to wa... See more

Company replied

Rated 5 out of 5 stars

Pav from Rentokil Property Care came out very quickly to see our problem with damp stone work. He did some test has took some stones away for further testing but most of all has put our minds at ease... See more

Company replied

Rated 5 out of 5 stars

Luke Thoroughgood lived up to his name! he explained what we needed to have done to prevent more damp coming up through the floor of our cupboard under the stairs. Tom, the technician, drove up from... See more

Company replied

Rated 5 out of 5 stars

Team was very professional, turned up on the time and date that was arranged no issues at all. All very friendly and left the house very clean and tidy, excellent service. Johnny who carried out... See more

Company replied


Company details

  1. Waterproofing Company

About Rentokil Property Care

Written by the company

Rentokil Property Care provides homes and businesses across the UK with the very best property preservation service. As long term members of the Property Care Association, registered Trust Mark contractors and members of the Contractors Health and Safety Scheme, you can be sure that your property is in safe hands.

Our team of qualified and experienced surveyors and technicians are ready to provide solutions for all types of property damage, including damp problems, woodworm beetle infestations, wood rot, or even a leaking basement.

Request A Survey
As proud PCA members you can be sure all work carried out is of the highest quality
For 60+ years we have protected properties across the UK from woodworm, damp and rot
Our surveyors are fully trained, holding CSRT and CSSW qualifications

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,270)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient

Very efficient, clean, tidy and no mess.

March 5, 2026
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Reply from Rentokil Property Care

We're happy to hear that you had such a positive experience with our efficient and tidy service. Thank you!

Rated 5 out of 5 stars

Excellent work by Rentokil

Rentokil were very helpful right from the start, and were very good at keeping in touch, responding to my questions quickly and efficiently. This was principally due to Jaden's friendly and competent approach.
The joiners, Alan and Sam, and the plasterer Luke turned up promptly as planned, were friendly, efficient, professional, and cleaned up afterwards very well. The work took just under two days and involved removing a rotten internal wall and replacing it with a new one. There was much less mess than I'd feared and no fuss at all. They did excellent work, even going above and beyond, and I am very pleased with the result.

March 5, 2026
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Reply from Rentokil Property Care

We appreciate your positive feedback! We're happy to hear that you were pleased with how helpful we were from the beginning, especially with our prompt responses. It's great to know the team was friendly, efficient, and professional, and that they exceeded your expectations with their work.

Rated 5 out of 5 stars

Excellent customer focussed service from all members of the team

quick responses to queiries. I was always in the loop. Proactive service. these are the people i dealt with and they were all polite, customer focussed and reduced my stress:
Contracts Team - Matt Slade & Steph Haynes
Surveyor - Robert Bialek
Plasterers - Rene Paul & James Paul

March 5, 2026
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Reply from Rentokil Property Care

We're happy to hear that you received quick responses and were always kept informed. It's great to know the team's proactive service, politeness, and customer focus reduced your stress. Thank you for your positive feedback!

Rated 5 out of 5 stars

Loft Woodworm treated

Had the loft woodworm treated. Very friendly workmen and no mess left. Highly recommend.

January 15, 2026
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Reply from Rentokil Property Care

We're happy to hear that the woodworm treatment was effective and our team was friendly and tidy. Thank you for your recommendation!

Rated 5 out of 5 stars

I have nothing but praise for the guys…

I have nothing but praise for the guys at Rentokil.
Sadly due to extenuating circumstances, they couldn't carry out the works, but their time, effort and patience they gave us, to try and get this work done, was outstanding!!
Nothing was to much trouble.
They are a fantastic team and I want to say that Robert, Mia and Matt were beyond amazing.
You are truly in experienced, safe hands.
They were the BEST!!
Highly recommend.

February 6, 2026
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Reply from Rentokil Property Care

We appreciate your kind words and are so glad to hear of your positive experience. We're grateful for your recognition of our team's efforts and patience, even though we couldn't complete the work. Thank you for the recommendation!

Rated 5 out of 5 stars

Luke Thoroughgood lived up to his name

Luke Thoroughgood lived up to his name! he explained what we needed to have done to prevent more damp coming up through the floor of our cupboard under the stairs.
Tom, the technician, drove up from near Bristol everyday and always managed to arrive on time, 8am. He was a very pleasant person to have in our house and a very clean and tidy workman whilst he was mixing the "stuff" and spreading it on the floor in a very confined space.

February 18, 2026
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Reply from Rentokil Property Care

We're happy to hear that you had a positive experience! It's great to know that the work done to prevent dampness was explained clearly and completed in a timely and tidy manner. Thank you for your feedback.

Rated 5 out of 5 stars

Superb Experience in Difficult Times

From start to finish, the service we received was outstanding. From the very first meeting, Shannon immediately gained our trust – both in her and in the company. She was highly professional throughout, but what really stood out was how genuinely kind, friendly, and reassuring she was at every stage.

Communication was excellent: clear, timely, and proactive, which made what could have been a stressful and overwhelming process feel calm and well managed. It was, quite simply, a faultless experience.

The repair team – Shane, Matt, and Tom – were equally impressive. They were professional, skilled, and clearly took pride in their work, producing a really high-quality result that we’re genuinely delighted with. As a team, they went above and beyond our expectations and made the whole experience a positive one, which is no small thing when dealing with major work on a 140-year-old house.

Organisations need people like Shannon and this team – professional, trustworthy, and human. Highly recommended.

February 17, 2026
Unprompted review
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Reply from Rentokil Property Care

We're happy to hear that you had such a positive experience with our team! It's great to know that their professionalism, skill, and dedication made your major home project feel calm and well-managed. We appreciate your recommendation!

Rated 5 out of 5 stars

Very happy customer!

From our first contact with Mark to the completion of the work was seamless. Excellent communication from all parties, comprehensive survey, friendly and professional staff. Lee and Ollie who came to do the work were lovely and very efficient, and our certification came through quickly after the job was completed. Very happy customer, thank you.

February 11, 2026
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Reply from Rentokil Property Care

We're happy to hear that your experience was seamless, from the initial contact to the completion of the work. We appreciate your kind words regarding our team's communication, professionalism, and efficiency. Thank you for your positive feedback!

Rated 5 out of 5 stars

Brilliant service

Pav from Rentokil Property Care came out very quickly to see our problem with damp stone work. He did some test has took some stones away for further testing but most of all has put our minds at ease with saying they can help stop what is happening. He was a true professional and would highly recommend using him and rentokil to anyone with damp issues.

February 17, 2026
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Reply from Rentokil Property Care

We're happy to hear that our service met your needs! It's great to know that we could help ease your concerns regarding the damp stonework. Thank you for recommending us!

Rated 5 out of 5 stars

Great service

Great service and such a nice and pleasant surveyor who was really helpful.

February 11, 2026
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Reply from Rentokil Property Care

Thank you so much for the 5-star review! We are thrilled to hear that you had such a positive experience with our surveyor.

Rated 5 out of 5 stars

Very helpful arranging everything the…

Very helpful arranging everything the survey team were helpful and efficient
The treatment team were helpful

February 11, 2026
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Reply from Rentokil Property Care

We're happy to hear that our survey and treatment teams were so helpful and efficient in arranging everything for you. Thank you for your feedback.

Rated 1 out of 5 stars

When I contacted the company about the…

When I contacted the company about the PIV system price, they wouldn't provide it. Instead, they tried selling other services, like a survey for extra fees. Despite giving all my home details, they were vague about pricing, warranties, and key info. It felt unprofessional, and I’m not confident in their intentions. I will be very cautious about choosing them.

February 10, 2026
Unprompted review
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Reply from Rentokil Property Care

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.

Rated 5 out of 5 stars

Woodworm treatment

Workmen who arrived were very polite and professional and carried out work efficiently.
They moved heavy furniture and put it back when work was finished.
Would highly recommend them and use your services again if necessary.

February 4, 2026
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Reply from Rentokil Property Care

We sincerely appreciate your feedback! It is wonderful to know that our team carried out the work efficiently and treated your home and furniture with such respect.

Rated 5 out of 5 stars

professional

The survey was quick to book online. Everyone I dealt with were professional and prompt and the guarantee gives you piece of mind

January 29, 2026
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Reply from Rentokil Property Care

We sincerely appreciate your feedback! It is wonderful to know that every member of the team you dealt with was professional and prompt.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, prompt service from surveyor & on site staff. They all communicated to advise ETA, if delayed
Worked very tidily, suggested using patio door to avoid moving equipment & materials through house ( I had also thought of that and would have asked them to do that) left house very clean.

January 19, 2026
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Reply from Rentokil Property Care

Thank you for the great feedback. We're pleased the team kept you well-informed and showed such respect for your home by working tidily and choosing the least disruptive route for their equipment.

Rated 5 out of 5 stars

Sam Comer was perfectly attentive and…

Sam Comer was perfectly attentive and communicated in an excellent manner, would highly recommend rentokil

January 8, 2026
Unprompted review
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Reply from Rentokil Property Care

Thank you so much for the 5-star review! We are thrilled to hear that Sam Comer provided such an excellent and attentive service.

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Polite helpful and friendly. Laid protective material to keep house clean. Left area and house clean and tidy..

December 18, 2025
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Reply from Rentokil Property Care

Thank you so much for the feedback. We’re pleased to hear the team was punctual, polite, and left your house spotless. That is exactly the service we aim to provide!

Rated 5 out of 5 stars

I was very impressed with the…

I was very impressed with the serviceNqobile provided today. Very prompt starting the job and I am pleased with the results. She kindly explained the proceedure she did. A very good job. Another satisfied customer. Maureen welfare mo

December 2, 2025
Unprompted review
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Reply from Rentokil Property Care

Thank you so much, Maureen, for this great review! We are absolutely thrilled to hear that you were very impressed with the service Nqobile provided.

Rated 5 out of 5 stars

The whole team was excellent in their…

The whole team was excellent in their dedication, professionalism, hard work, efficiency, friendliness and communication skills. I would be happy to recommend Rentokil yovzz as nobody based in my experience. Thank you to Chris, Mark and Nqobile - you all did a great job (as did the team working on the drains survey but I was out and didn’t get to learn their names).

November 25, 2025
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Reply from Rentokil Property Care

Thank you so much for this outstanding review! We are absolutely thrilled to hear that the whole team provided such an exceptional experience.

Rated 5 out of 5 stars

This was first class from the initial…

This was first class from the initial surveys to the completion of all the injection work.
Really nice people who were so attentive to details and, at the end, they made such a good job of cleaning up it seemed cleaner than before they came!
Maybe it was!

November 21, 2025
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Reply from Rentokil Property Care

Fantastic! Thank you for the high praise. We're thrilled the service was first class from start to finish. We especially love hearing that the team was so attentive and made such a good job.

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