Totally a scam.. Directing to other letting websites. Initially they charge 1 pound and later they auto debit 35 pounds without our permission. A fraud website to cheat poor people trying to find rent... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
DO NOT USE THIS WEBSITE. They make you pay to hyperlink you to real estate websites that already give you free access if you search directly through them. Besides, they make you do a £1 payment to get... See more
Company replied
RIDICULUS PAID 1 pound to see a fake listing (Showed £475pcm, and when opened it took to different site and that's a weekly price for the room), lost that amount for UNNECESSORLY. TODAY AGAIN IT DED... See more
Company replied
Rubbish!!! Save your money people, you pay and then ince you start calling around, estate agents tell you that the property should not be on the website, or the property has been rented out for a... See more
Company replied
Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
United Kingdom
- info@rentola.co.uk
- rentola.co.uk
1.7
Bad
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rentola.nz seems to be a scam website
Rentola.nz seems to be a scam website. Wasn’t able to contact landlord even after paying a small subscription fee ($1.65) and the website will continue charging a subscription fee of a higher rate at $64. Worst part is it’s very challenging to cancel subscription. DO NOT USE THIS WEBSITE, total scam!
April 16, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.
We’d like to review your account, the charge, and the cancellation issue you mentioned to clarify what happened and assist you properly.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this as quickly as possible and work towards a resolution.
Kind regards,
Rentola Team
If I could give this company zero…
If I could give this company zero stars, I would.
Do not trust this company. I signed up for what was presented as a trial, and it was not made clear that I would be automatically charged £35. The terms and conditions were not clearly presented, and there was no proper warning before the payment was taken.
This is not just poor practice — it may breach UK consumer law. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, companies must clearly inform customers about ongoing charges before they are committed. The Consumer Rights Act 2015 also requires terms to be fair and transparent. In my experience, this was not the case at all.
I will be pursuing a full refund, and I strongly advise others to be extremely cautious before signing up.
This situation is completely unacceptable.
April 15, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi Katy,
Thank you for your detailed feedback. We’re very sorry to hear about your experience and understand your concerns.
Our subscription terms, including the transition from trial to full membership, are outlined during sign-up and within the confirmation email received. However, we take feedback like yours seriously and would like to review your account and the charge in question to clarify what happened.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this promptly and work towards a resolution.
Kind regards,
Rentola Team
I was looking at properties online and…
I was looking at properties online and a property i like came up on this sight, it showed lots of properties and asked for a £1 sign up to get in touch with a private landlord, although i got no reply and no further listings. A week later they took £35 out of my account, the contact number just goes dead and when you try and cancel a robot asks you to confirm your email in a link, which then just loops round to same assistant question, i have contacted my bank, but feel i am going to have to change my bank account, surprised this company havent been reported as scammers.
April 13, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi Sharon,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
We’d like to review your account, including the charge and the issues you encountered when trying to cancel, to clarify what happened and assist you properly.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and help resolve this as quickly as possible.
Kind regards,
Rentola Team
They just took £35 of my account i just…
They just took £35 of my account i just went to this website once tap on landlord detail started asking for £1 so paid and after 1 day passed they took £35 of my account and now i am in loop to cancel subscription i did not sign up for , it scam website do not go or put any personal details
I need my refund and i am trying every way but there is 1 phone number that does not work and virtual bot chat send you email to verify account first i did not received any email second when you get out of chat to check email it goes away and you have to start again it 100 % scam and they frustrate you so you can just forget about £35
I need my refund as soon as possible
April 5, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hello,
Thank you for your message. We’re very sorry to hear about your experience and understand how frustrating this must be.
To clarify, our support team can always be reached via the contact form on our website for any cancellation or account related issues.
Our subscription terms, including the transition from the trial to the full membership, are outlined during sign-up and in the confirmation email received. That said, we’d like to review your account and the charge you mentioned to clarify what happened.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this as quickly as possible.
Kind regards,
Rentola Team
Satisfied with results
All has been resolved to my satisfaction and thank you for the response and resolution
March 4, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning and frustrating this situation must be.
If a cancellation is successfully completed, no further payments should occur. We would like to review your account to confirm the cancellation status and the attempted charges you mentioned.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this promptly and work towards a resolution.
Kind regards,
Rentola Team
Reply from Rentola.co.uk - Making property search smarter
Hi Rossi,
Thank you for your feedback. We’re very sorry to hear about the difficulties you’ve had trying to cancel your subscription and understand your frustration.
We’d like to review your account to clarify the issue and ensure your cancellation is processed correctly.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Swift response to my request and the…
Swift response to my request and the kind gesture. Thank you, Nikki.
April 2, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi Aduke,
Thank you for your kind feedback! We’re delighted to hear that our team was able to respond promptly and assist you.
We truly appreciate your support and are glad we could help :)
Kind regards,
Rentola Team
Customer service is peak
Customer service is peak, but other functions and user-friendlinness needs to be optimized.
April 2, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hello Andrej,
Thank you for your honest feedback and for highlighting both the positives and areas for improvement. We’re delighted to hear that you found our customer service “peak”! 😊
We also appreciate your insights about the platform’s usability and other functions. Your input is invaluable, and we’re continuously working to optimize the user experience so it becomes even smoother and more intuitive for everyone.
Thanks again for taking the time to share your thoughts — it truly helps us improve.
Warm regards,
Rentola Team
Reply from Rentola.co.uk - Making property search smarter
Hi Olayinka,
Thank you for your feedback! We’re delighted to hear that you had a good experience.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Rentola Team
Day time robbery
How can companies like Rentola be allowed to operate?!!!! Scam don’t even go anywhere close to. If I know where is the office they are sitting, I will be there tomorrow……
March 26, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how upsetting this situation must be.
We take concerns like yours seriously and would like the opportunity to review your account and clarify what happened.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Hidden subsciption and you get charged …
Hidden subsciption and you get charged £35 for nothing
March 25, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi Alexandru,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be.
Our subscription terms, including the transition from trial to full membership, are outlined during sign-up and in the confirmation email received.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I initially had an issue with a £35…
I initially had an issue with a £35 charge that I didn’t expect, which was frustrating. However, after raising the complaint, the customer service team reviewed my case and issued a full refund.
While the situation shouldn’t have happened in the first place, I appreciate that it was eventually resolved and that they took the time to look into it properly
March 19, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi Aniekan,
Thank you for your feedback. We’re sorry again for the initial inconvenience caused, but we’re pleased to hear that our team was able to review your case and resolve the matter properly.
We appreciate your understanding and your recognition of our support team’s efforts to assist you.
We’re here if you need any further assistance :)
Kind regards,
Rentola Team
Abhinav helped me solve a problem which…
Abhinav helped me solve a problem which he didn’t had to deal with. Thank you.
March 19, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hello!
Thank you for your kind feedback. We’re really pleased to hear that Abhinav was able to assist you, even beyond what was expected.
We’ll be sure to pass on your appreciation to him — it means a lot to our team, and we’re here if you need any further assistance :)
Kind regards,
Rentola Team
DO NOT USE THIS SITE
DO NOT USE THIS SITE
total scam and the phone number and contact details don’t work .
Just took £35 out of my bank and wasn’t aware I had subscribed and the computer system doesn’t allow any form of customer services at all to resolve any problems . My bank has raised the issue and are trying to get the money refunded . DO NOT USE TOTAL SCAM
I have not received anything from you and I am not using your computerised customer service route as I got 10
Repetitive reply’s saying to read your terms and conditions
March 19, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi Kate,
Thank you for your message. We’re very sorry to hear about the unexpected charge and the difficulties you’ve had trying to reach us. To clarify, our customer support team can be reached via the contact form on our website.
If a cancellation is successfully completed, no further payments should occur. We’d like to review your account and confirm what happened with the subscription and the charge you mentioned.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Reply from Rentola.co.uk - Making property search smarter
Hi,
Thank you for your feedback. We’re sorry to hear that you feel this way about your experience.
We would like to better understand what happened and address any concerns you may have.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Fake site don't use this site it's fake
Fake site don't use this site it's fake
March 17, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi,
Thank you for your feedback. We’re sorry to hear that you feel this way about your experience.
We would like to better understand what happened and address any concerns you may have.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola stolen my money after canceled subscription
Hi I am Sincy Paulsimon from London
I once used rentola for rental letting search
I canceled my subscription within a week and the person came in chat given assurance that I will not be charged further
But today rentola stolen my 35 GBP
March 16, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hello,
Thank you for your message. We’re very sorry to hear about the unexpected charge and understand how concerning this must be after cancelling your subscription.
If a cancellation is successfully completed, no further payments should occur. We would like to review your account to confirm the cancellation status and the charge you mentioned.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Don't give them your money
They say they put you in touch direct to landlord, but they take you back to the estate agents site. You go to cancel your account or get in touch with them they give you a magic link which takes you back to the beginning of the page. Don't let them have your money utter rubbish. I cancelled my subscription but no email confirmation as they promise and yes I have allowed email communication from you.
March 13, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi Nick,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
Our platform aggregates listings from multiple sources to help users find properties in one place, which means contact may sometimes be with agents rather than directly with landlords. We also understand your concerns regarding cancellation confirmation and would like to review this for you.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Avoid this scam company
Signed up for free trial for £1.
Cancelled.
Have since had 5 failed attempts (so far) Rentola attempting to take £35 from my account.
I've again asked their 'customer service' - bot - to cancel my unwanted and unsolicited subscription.
Just had another attempt to take my money while I'm typing this review!
This company is a scam. DO NOT SIGN UP TO THEIR FREE TRIAL!!!
March 15, 2026
Unprompted review
Reply from Rentola.co.uk - Making property search smarter
Hi Andrea,
We’re very sorry to hear this and completely understand how upsetting repeated payment attempts must feel. We take reports like this seriously and want to help get it resolved.
Possible reasons for these attempts include the cancellation not completing to confirmation, the account being registered under a different email address, or an incomplete cancellation flow.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
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