for last three weeks i was struggling to cancel my subscription at Rentola. i had to cancel my debit card to stop the requested renewal payments until two days ago when my last mail was taken in care... See more
Company replied
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Fraud! They ask you for one euro to view advertisements, in no way specifying that you subscribe. They save your data and after 10 days or so they charge you for the subscription, which you unknowin... See more
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My son was asked to send £1 for verification which he did by paypal. He was then charged £35 subscription total rip off there wasnt any mention of subscriptions. Also no replies to any messages re acc... See more
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This is really a cheating website which will first charge 1 pound for the first time and then no response from their side. After 1 week they will charge 35 pounds without any further notification. Th... See more
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Company details
Written by the company
Stai cercando la tua prossima casa in affitto? Rentola è la scelta migliore! Su Rentola, rendiamo facile la connessione tra inquilini e proprietari, aiutandoti a trovare la tua casa ideale in modo rapido ed efficiente. Che tu stia cercando un appartamento, una casa o una stanza, Rentola offre un'ampia gamma di proprietà in affitto adatte a tutti i budget e stili di vita. Con annunci disponibili nella località che preferisci, la nostra piattaforma rende la ricerca semplice e ti offre la migliore opportunità di trovare l'affitto perfetto. Hai bisogno di aiuto o hai domande? Il nostro cordiale team di supporto è pronto ad assisterti in ogni fase. Puoi contattarci facilmente tramite Rento, il nostro assistente virtuale disponibile nelle FAQ, oppure compilando il modulo di contatto nei Termini e Condizioni sul nostro sito web. Su Rentola, ci impegniamo a rendere la tua esperienza di affitto semplice, trasparente e completamente senza stress.
Contact info
1.9
Poor
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nina from suport
The person who helped me with the problem, is really great, helpfull and very fast response time
November 6, 2023
Unprompted review
Reply from Rentola.it - Ricerca immobiliare più intelligente
Hello,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.it
Reply from Rentola.it - Ricerca immobiliare più intelligente
Hello Valentin,
Thank you for your feedback. We're delighted to hear that you found us reactive and kind. Our team is dedicated to providing the best possible service and assistance to our customers.
If you ever need further help or have any questions, please feel free to reach out. We're here to assist you.
Best regards,
Rentola.it Team
E-mail assistance was top tier
E-mail assistance was top tier. Nina solved my problem in no time and was extremely friendly.
October 4, 2023
Unprompted review
Reply from Rentola.it - Ricerca immobiliare più intelligente
Dear Luca,
Thank you for taking the time to leave a positive review about our e-mail assistance services. We are delighted to hear that Nina was able to solve your problem quickly and efficiently while maintaining a friendly approach. We take pride in our customer service and it’s always great to hear when we have met or surpassed our client's expectations.
Thank you again for your kind words and we look forward to assisting you in the future.
Sincerely,
Rentola.it Team
Excellent service!!
September 22, 2023
Unprompted review
Reply from Rentola.it - Ricerca immobiliare più intelligente
Dear Ángela,
Thank you for your kind words regarding our service! We are thrilled that you had an excellent experience. We appreciate your support and hope to have the pleasure of serving you again in the future.
Sincerely,
Rentola team
This was very good service marketing
This was very good service marketing, you list money but you earned a customer thank you very much.
September 21, 2023
Unprompted review
Reply from Rentola.it - Ricerca immobiliare più intelligente
Dear DeliDalga,
Thank you for your positive review. We're thrilled to know that you appreciated our services and our hard work, and we're glad that this experience has earned your loyalty.
We thank you for your business and look forward to serving you again.
Best regards,
Rentola team
Nina was helpful and polite
Nina was helpful and polite. Helped me with answering all the questions that I had.
September 20, 2023
Unprompted review
Reply from Rentola.it - Ricerca immobiliare più intelligente
Dear Ieva,
Thank you for your positive review of our services. We greatly appreciate your feedback and we are thrilled to hear that you had a positive experience with us. It is our goal to provide excellent service to all of our clients, and we are pleased to know that our hard work has paid off in your satisfaction.
Thank you once again for your kind words, and we look forward to serving you again in the future.
Sincerely,
Rentola team
Quality Customer Service Experience
I had a problem canceling my subscription with Rentola.it and I also requested for a refund . The customer service provided by Ron at Rentola.it was timely and I appreciate the service he provided.
September 5, 2023
Unprompted review
Reply from Rentola.it - Ricerca immobiliare più intelligente
Hello Gilbert,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.it
Reply from Rentola.it - Ricerca immobiliare più intelligente
Hi ,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.it
Charges 39€ after 7 day trial
This website offers a free trial for 1€ it lasts 7 days and after that they take 39€ from your card to renew the subscribtion, to avoid this you should login the website and cancel the subscribtion. It's kind if a "legal" scam. They also renew the fee every 28 days and not every month, so maybe you think of cancelling the subscribtion next month and before you do that they already took 39€. When you cancel the subscribtion they offer you 7 days free (they actually make you subscribe again to premium so that after 7 days they charge you 39€). When you refuse, in the cancel confirmation email they offer you 14 days totally free (it's actually to make you subscribe again so after that 14 days they charge you 39€). So it's a "legal" scam, because they write it, but not in a way you realize it. Then I would like to say that even 1€ is not well spent, since not one room or apartment is on rentola, they are just posts from other websites, so when you click on "view contact" it actually gives you the link of the website that contains that post. So it means that all rooms and apartments can be found anywhere else, and Rentola is completely useless. Completely useless. And I feel robbed. Ps. I don't know if it's just me, but to cancel the subscribtion it took me an hour since at first logging in the website said that my mail was not signed in the web site, then it said that the password was wrong, and I changed it, then every time I signed in with the same password they said it was wrong and I had to change it to the same password to log in.
August 10, 2023
Unprompted review
Reply from Rentola.it - Ricerca immobiliare più intelligente
Hi Giulia Tripodi,
Thank you for your review.
We want to assure you that we are not a scam company. We take pride in being transparent about our services and operations. We have consistently communicated our terms and conditions through our website and all correspondences, ensuring that our customers have access to this information before proceeding with any transactions.
It is important to note that before applying any payment method, it is the customer's responsibility to familiarize themselves with our website and read through our terms and conditions. We believe in maintaining open communication and providing all necessary information to our customers to make informed decisions.
It's essential to review our terms before using our services or applying any payment method. Transactions require explicit authorization.
We have requested your contact details so we can get in touch with you so we can help you with any inquiries. Looking forward to your cooperation.
Best regards
Sara
Rentola.it
Customer service rentola
Naomi from the customer service department was very helpful and accommodating to my needs.
August 7, 2022
Unprompted review
Reply from Rentola.it - Ricerca immobiliare più intelligente
Hi Naomi,
Thank you for your review!
We are glad to hear that you got the help you were looking for. Your feedback means a lot to us. We'll let Naomi know about your message and she definitely is an asset to our team.
Have a great day!
Best regards
Rentola
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