Deceptive, useless, and a complete subscription trap! Rentola is a completely useless service that takes advantage of people searching for housing. 1. No direct landlord contact: The pla... See more
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Full details of this scamming company and "CEO" I too have been part of this joke of a company, targeted by hidden extortionate fees, and continual charging of account after cancellat... See more
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No customer service, it’s just AI robot. Took my money and didn’t gave it back, as I never intended to subscribe. I wrote numerous emails to them waited 4 days as I should wait 72 hours as it says an... See more
Company replied
This company is a complete scam. They charged my card 3 times 39€ for a subscription linked to an email address I don’t even own, refused to investigate, and then blamed me. No refund, no accountabi... See more
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Company details
Written by the company
Op zoek naar je volgende huurwoning? Rentola is je beste keuze! Bij Rentola maken we het eenvoudig voor huurders en verhuurders om met elkaar in contact te komen, zodat je snel en efficiënt je ideale woning kunt vinden. Of je nu op zoek bent naar een appartement, huis of kamer, Rentola biedt een breed scala aan huurwoningen die passen bij elk budget en elke levensstijl. Met beschikbare aanbiedingen op de door jou gekozen locatie maakt ons platform je zoektocht moeiteloos en geeft het je de beste kans om je perfecte huurwoning te bemachtigen. Heb je hulp nodig of vragen? Ons vriendelijke supportteam staat klaar om je bij elke stap te begeleiden. Je kunt ons gemakkelijk bereiken via Rento, onze virtuele assistent te vinden op onze FAQ-pagina, of door het contactformulier in de Algemene Voorwaarden op onze website in te vullen. Bij Rentola streven we ernaar om jouw huurervaring eenvoudig, transparant en volledig stressvrij te maken.
Contact info
1.8
Poor
665 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically takes over 1 month to reply
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It's a notorious platform which phish…
It's a notorious platform which phish customers to subscribe for free for a trial period and then without bringing any results, it forces for automatic renewals. I cancelled within the first trial period, but the company still charged me for 39 euro of subscription for the first month. For such 39 euro, they involve a payment collection third party, and the charge increased to 80 euro. Never use this platform.
December 10, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Miyo,
We’re sorry to read that this has been your experience. We understand how frustrating it must feel to believe you cancelled within the trial period and still see charges applied afterward.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. Situations like this should always be reviewed individually to clarify what occurred.
We would genuinely like to examine your account history carefully to determine exactly what happened in your case.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
The website is simply a scam
The website is simply a scam. You get no replies from the landlord and even after cancelling my subscription they continue to charge me. I am acutely sad that I have to give one star because they don't even deserve that.
December 1, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Tom,
We’re genuinely sorry to read that your experience left you feeling this disappointed. Searching for housing can already be stressful, and it’s understandable that unmet expectations make that even harder.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. We would very much like to review your specific case to clarify what happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola scammed 550 euro
Hi Pradip,
Thank you for reaching out.
I can see that you subscribed to our services on rentola.com on 11 November 2023. The subscription was renewed at the full price after the 7-day trial period was over and every 28 days after that as per our agreement.
You can see all your account details including when it will renew by logging into your account and going to the "My Membership" section.
When creating a subscription with us, it costs a lower amount in the intro period - afterwards, you are charged the standard price for each subscription period until you choose to cancel the subscription.
This is brought to your attention when you register the payment and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a confirmation email with the terms and conditions clearly stated.
If you do not wish to continue the premium membership, you can cancel anytime via your account settings or by contacting customer service.
I can also see that you cancelled your subscription on 26 October 2024 and I can confirm that you'll not be charged again. Currently, this is a free account with no active subscription. A refund, however, is not possible since the subscription was cancelled after a new billing period had started.
Further, users are not allowed to delete their accounts, they have to contact the support team for it. Please confirm if you want me to permanently delete this account and are fine with losing all the details(including property search and history) associated with your account. Once I have your confirmation, I'll delete your account.
Hope that helps, please let us know if you need anything else.
Hi Pradip,
Thank you for your reply.
I'm afraid we informed you before, during, and after you subscribed to our services. As a responsible company, we have a duty to disclose costs, which we do in several places. As a customer, you also have a responsibility to read the information we provide.
Further, you could have requested cancellation anytime after the first 24 hours and you still would have used the services for the remaining period. You could have cancelled either by doing it yourself or by contacting the support team like you did this time. You should have also kept track of your debits and reached out to us sooner however, you reached out to us a full month after you cancelled your subscription.
For these reasons, your refund request is denied and this ticket is now closed.
Seeking alternative help is your right and you are free to do so, however, since you have chosen to go that way, we must stop all future communications.
Kind regards
Abhinav
rentola.com
Could you please send me terms and conditions? I haven't received anything. I checked everything, and I also checked different reviews and people's platforms Almost 98% people said we're scammed by your $1 subscribe strategy and later you upgraded our account. who the held are you doing such an untruthful and scamming business? I already filled out the complaints with European consumers about cyberspace in Germany and shared my all the browsing history, including your scamming business details. I know you doing the same in the name of terms and conditions, but I won't let it happen with any consumers who have hard-earned money and pay you without consuming your services. Look at your reviews. Also asked you send me your terms and conditions as soon as possible.
November 15, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Pradip,
We’re sorry to see how strongly you feel about this situation. We understand that concerns regarding subscriptions and billing can be very upsetting, especially when you believe something was not handled correctly.
We would prefer to review your case thoroughly and address your concerns directly rather than discussing account-specific matters publicly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I cancelled subscription on 14th day…
I cancelled subscription on 14th day and they send me incasso. Watch out for this banditos
November 28, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Tom,
We understand how frustrating it must feel to receive collection communication after you believed your subscription was cancelled. That can understandably cause concern.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. Each situation should be reviewed individually to determine exactly what occurred.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scum
Borderline fraud with the methods they used to activate the paid subscription. I see so many other saying the same thing so I know I’m not crazy! I am still not sure when I even agreed to start a paid subscription with them but here I am owning THREE MONTHS of subscription plus a collecting fee of SEVENTY. scum people, scum company.
September 1, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Francesca,
We’re sorry to read that this situation has left you feeling frustrated and uncertain about how the subscription was activated. We understand how concerning it can be if you are unsure about when a paid subscription began.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. The subscription terms are presented during the registration process, but we understand that confusion can still arise.
We would genuinely like to review your account history carefully to clarify when the subscription was activated and how the charges were applied, including the amounts you mentioned.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Redirects to other listings & fake housings
Exetremely dissapointed in Rentola and the people that work there. After registering and paying a subscription fee, none of the advertised apartments were actually available. Rentola simply redirects you to other websites where the apartments are listed, requiring yet another registration and subscription fee. Despite completing these additional steps, I was never contacted or followed up on by any of these platforms. I couldn’t contact them either.
This feels like a blatant exploitation of people in need of housing. Rentola shows no accountability or concern for its users, and their service borders on being a sca
November 27, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello David,
We’re sorry to hear that your experience left you feeling disappointed. We understand how discouraging it can be when you are actively searching for housing and the process does not unfold as expected.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We recognize that being redirected to third-party platforms may require additional steps, and we understand that this can feel frustrating. We would genuinely appreciate the opportunity to review the specific listings you encountered and look into what may have happened.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
My 1€ introduction fee activated a Premium subscription fee.
Having paid 1€ introduction fee by credit card I expected an activation notification prior to a subscription was charged to my credit card. A week later, without notification my card was charged for a premium subscription. I wrote explaining my circumstances, requesting a refund. My message remains unanswered that I was charged for a premium service for an introductory service. Beware, this company's procedures are deliberately evasive and make it virtually impossible to contact them.
November 3, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Kenneth,
Thank you for sharing your experience. We understand that you expected clearer notification before any ongoing subscription charge, and we appreciate that this situation caused confusion.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. The continuation terms are presented during registration, but we understand that expectations regarding reminders or notifications may differ.
We would genuinely like to review your specific case, including the communication you mentioned and the charge applied, to clarify the details and address your concerns properly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
To help review your case and assist you directly, we have requested your details via Trustpilot’s secure system so our support team can contact you.
Kind regards,
Rentola Team
Scammed by rentola
I only wanted to find a student accommodation in bari.Since they don’t give contact of landlords without a 1 pound payment I had to take the trial .These ppl are SCAMMERS!!! .I tried cancelling it right then but it said it was only possible 24 hours later.When I tried then there was no active subscription in my account under membership .Just wow! But I received an email saying I would be charged 28 days after as it was a premium subscription which didn’t exist when I tried cancelling .Today my bank account has been charged without any warnings .SCAMMERS!I logged into my account too and still I dont have an active subscription to cancel !!! I’m gonna sue this company !!!Doing fraud and taking money from innocent people and finally acting all nice and kind .Anybody who wants to consider rentola in future ,NEVER NEVER pay a SINGlE PENNY to these FRAUDS !more fun facts: This subscription that never existed was also never under my apple subscriptions .never in my member subscriptions and they charge you without a single warning.These people are going to face the court.
November 1, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Sepetha,
We understand that this situation has caused you a great deal of frustration, especially if you believed there was no active subscription visible in your account. Seeing a charge when you thought everything was cancelled can understandably be upsetting.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. Situations involving visibility of subscriptions or account access should always be reviewed individually to determine exactly what happened.
We would genuinely like the opportunity to look into your case carefully, including the account details and cancellation attempts you described, to clarify the matter properly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola just automatically charges…
Rentola just automatically charges people from their cards without any notice or emails. I was just charged twice without realising, and when I tried to unsubscribe on the platform it just kept showing "TRY AGAIN" on a red field on the website. So I thought I didn't have any active subscription. Now I just got charged the second time, total 78 euro for nothing. This is a scam.
October 28, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We understand how concerning it must be to see unexpected charges, especially if you experienced technical difficulties while attempting to unsubscribe. That can understandably cause confusion.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
If you encountered an error message while trying to cancel, this is something we would want to review carefully. Situations involving duplicate or unexpected charges should always be checked individually to clarify what happened and ensure everything is correct.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam!!!!!!!!!!!!
October 23, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Lili,
We’re sorry to see that you feel this way. We understand that strong reactions usually come from a frustrating experience, and we would genuinely like the opportunity to understand what happened in your case.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I had issues with my premium account…
I had issues with my premium account settings.
It was a very quick response to my requer, and they were very helpful, flexible, and customer friendly.
October 22, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Zoltan,
Thank you for taking the time to share your experience. We’re glad to hear that your issue with the premium account settings was resolved quickly and that our team was able to assist you in a helpful and flexible way.
Providing clear and friendly support is important to us, so it’s great to know this reflected in your experience.
If you ever need assistance again, we’re always happy to help.
Kind regards,
Rentola Team
They send you to other paid websites, no real information
They dont actually have any listings. Just links to other websites that have houses there. Complete scam waste of money and time. Do not even sign up for their free trial. Waste of time. Or use fake name and fake email with charged temp use credit card
September 2, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to hear that this was your impression of our platform. We understand that being redirected to external websites can feel frustrating if it was not what you expected.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We would genuinely appreciate the opportunity to review your experience in more detail and clarify any concerns.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Borderline commercial practices
The interface is quite ok, but you should be careful about the company’s commercial practices. I had the experience of making an account for the free test period, cancelling the account after 2 weeks and still having to pay for a year subscription, with messages threatening to involve the debt collector if I did not pay within the specified delay.
September 6, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Jonas,
Thank you for sharing your experience. We’re sorry to hear that the subscription process left you with this impression, especially regarding the billing and collection communication. We understand how concerning that must have felt.
Our subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. These situations should always be reviewed individually to clarify exactly what occurred.
We would genuinely appreciate the opportunity to look into your specific case and clear up any misunderstandings.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Absolute con artists
Absolute con artists. Advertising property that doesn’t exist and charging monthly fees for absolutely nothing.
September 20, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Neil,
We’re very sorry to read that this was your impression of our service. We understand how disappointing it can feel if the platform did not meet your expectations.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We would genuinely like the opportunity to review your specific concerns and understand what led to your experience.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Just do not subscribe
Just do not subscribe. There are a bunch of technical issues. You would end up paying them monthly fees and not getting the service and struggle to find your subscription so you can cancel it.
September 20, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Tawfik,
We’re very sorry to read that this was your experience. We understand how frustrating it can be if you encountered technical issues or had difficulty locating your subscription details.
That is certainly not the experience we aim to provide. We would genuinely like the opportunity to review your case carefully and understand what may have gone wrong, including any technical difficulties you experienced.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
this site is a scam
This site is a scam and most of the high ratings are fake. they offered a free trial service and they say it is cancelable before the pay period starts. I cancelled it within the first day itself as the results in this site are simply results from other websites and you have to pay extra. Now the company forces me to pay even though my account is cancelled. DO NOT USE THIS SITE
September 1, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello John,
We’re very sorry to read that this was your experience and that you feel disappointed with the service. We understand how frustrating it can be if expectations regarding the trial period and cancellation were not clear.
After registration, there is a short 24-hour period during which the subscription cannot yet be cancelled. After those 24 hours, you can cancel at any time within the 7-day trial period. You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We would genuinely like the opportunity to review your specific case carefully and clarify what happened in your situation.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Interesting to see how many fake…
Interesting to see how many fake reviews there are on this page, all 5 Star review are placed by people with a single review / or individuals that still complain but accidentally put 5 stars.
It is quite obvious this service is a scam don’t let the fake ads ruin it for you, the fact that they dare to say otherwise is truly disgraceful.
Having a company that openly scams people instead of using your easy-to-find website for a good and just as profitable means of business is actually horrible. I hope you will soon file for bankruptcy!
September 19, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Lurling,
We’re very sorry to read that you feel this way about our service. We understand that strong concerns like these usually come from frustration or a negative experience, and we truly regret that this has been your impression of Rentola.
We take transparency and customer feedback seriously. Reviews on Trustpilot are submitted independently by users, and we do not control or influence who chooses to leave feedback. That said, we understand that perceptions can differ, especially if someone has had a disappointing experience.
We would genuinely like the opportunity to review your specific concerns and better understand what led you to feel this way.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Trustworthy
Rentola is a trustworthy company with nice customer service. It is a good app to find new rooms or places to live.
September 14, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you so much for your kind words! We truly appreciate you taking the time to share your positive experience.
It’s wonderful to hear that you find Rentola trustworthy and that you’ve had a good experience with our customer service. We’re glad the platform has been helpful in your search for a new room or place to live.
If you ever need any assistance in the future, we’re always here to help.
Kind regards,
Rentola Team
An absolute scam
An absolute scam. I have been trying to cancel since I signed up. U can sign up without a desk top computer but you can't cancel! I don't own a desk top computer. There is no number to contact them and only a robot site. I couldn't log on for days. Impossible to use. Avoid at all cost. Should not be allowed to trade.
September 12, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re very sorry to read about your experience and understand how frustrating it must have been to experience difficulties logging in or cancelling your subscription. That is certainly not the experience we want anyone to have.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly. The process does not require a desktop computer and can be completed from other devices as well.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We would genuinely like the opportunity to review your case and understand what may have prevented you from cancelling successfully.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAMMMM
SCAMMMM! I subscribed on the 9th and cancelled on the 14th few days apart, but they still went on to bill me 39 euros, when I declined the bill, they sent my account to Intrum, a debt collection Agency with a charge of 79 euros adding 40 euros for legal cost, I think they are working together with this company to scam people, because the debt collection agency doesn't even check the validity of rentola's requests. Rentola has no Customer telephone line, so its impossible to talk with someone. This is a terrible company, do not subscribe.
September 13, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Nzube,
We’re very sorry to read about your experience and understand how stressful it must be to receive collection communication, especially when you believe you cancelled your subscription in time. That is certainly not the experience we want anyone to have.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address. Each situation should be reviewed individually to determine exactly what happened.
We would genuinely like the opportunity to look into your case carefully, including the subscription dates and the cancellation request you mentioned, to clarify the matter properly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
The Trustpilot Experience
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