renuebyscience.com Reviews 214

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in improving energy, focus, and overall well-being. Many users report noticeable benefits from the supplements, with some even experiencing improvements in specific health conditions. The products are often described as potent and superior to other brands. However, some people were dissatisfied with aspects of the delivery service, citing issues like late arrivals, damaged packaging, or missing items. There were also occasional concerns regarding customer service, with some reviewers mentioning slow responses, difficulties with order changes, or unprofessional interactions. A few customers also raised questions about product shelf life and the accuracy of product quantity claims.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their high quality, effectiveness,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast and reliable shipping, with... See more

Order

People report ambiguous experiences with order. While some customers praise the easy ordering process, quick... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For 6 month my knee has been giving me trouble; swelling, stiffness, limited movement. I’ve seen soft tissue specialists, massage, laser, all the things. I started taking NAD+, and within a week... See more

Rated 5 out of 5 stars

Enjoyed talking to Grant when he had time to talk. Meds arrive on time. Probably benefit from NMN in terms of energy. One recommendation: put some marking on your capsules, if only a letter, to dis... See more

Rated 5 out of 5 stars

I am 75 and my beard is turning progressively darker. While I started with NR in 2016, when 60 capsules cost $50/month and my eye color turned from grey to green, the final arrival of 100 grams of NMN... See more

Rated 5 out of 5 stars

I'm using both the NmN kit and the skin renewal kit. I have experience improvement over a 3 month period. I'm nearly 60 and I'm still fencing with 20 yr old fencers and beating them. I have no aches a... See more


4.3

Excellent

TrustScore 4.5 out of 5

214 reviews

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Replied to 95% of negative reviews

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Rated 5 out of 5 stars

Nmn.

Using nmn sl for 1 week. So far so good. Taste through me off, looked it up and found that it is supposed to taste like what I would describe as a bitter lemon. Not horrible when you know what to expect. No changes noticed except some energy, but also started hrt recently. Hard to tell.

October 7, 2025
Rated 1 out of 5 stars

Great products, bad customer service

Great products, terrible customer service. They lied to me about what happened to my missing parcel saying it got lost in Canada and that it was because Canada Post was not operating. FedEx called me today to tell me my package was missing since September (almost a month later) and it was either lost in Hong Kong where it shipped from or in Memphis in the USA. I’m in Canada so I was shocked that my product would be shipped from Hong Kong and then to the USA then to Canada. I’m also very concerned about where products are made. The customer service was rude and dismissive and as I found out today- dishonest. You can see in the response below that they continued to tell me a different story. Very disappointing as I loved this company and recommended it to friends and family

Given the timing of responses - I believe their customer service is now based in Hong Kong and none of their phone numbers work nor the live chat so they have clearly cut costs on customer service. Don’t believe their money back guarantee because you can’t get in touch with anyone during regular USA business hours.

September 26, 2025
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Reply from renuebyscience.com

We’re very sorry for this customer’s frustration. The customer reached out regarding an order that stopped tracking after leaving the United States. After contacting our shipping partner, we determined the package was lost or stolen and issued a full refund. The customer was dissatisfied with this resolution. We are reviewing the interactions with our customer service team to identify ways to improve communication moving forward, and we sincerely apologize for the inconvenience.

Update: To address the customer’s concern about where our products are made: all products, including those shipped from our Hong Kong warehouse, are manufactured in the United States. They are identical items from the same production batches. Some international orders are fulfilled from Hong Kong to provide more affordable shipping rates. We sincerely apologize for any miscommunication regarding the loss of your item and are actively working with our carrier to determine what happened. Your refund should appear within 5 business days.

Rated 5 out of 5 stars

NMN Purchase

NMN Purchase. Renew By Science provided details of product and pricing. Kept me informed of the shipment process until delivery. I timely received the quality assured product as advertised and expected. A very reliable and trustworthy source for your supplemental needs.

September 30, 2025
Rated 3 out of 5 stars

Is this even worth it?

I got an email recently that introduced the idea of NAD not working to its fullest potential on its own. Purchasing additional supplements is not in my budget currently so this was discouraging. Am I buying the NAD in vain? Is it working? Should I stop taking it if it’s not effective? Why not add them all together? Why make customers by 2-4 different supplements in order for the initial supplement to be effective? Now I’m questioning myself every morning when I take my NAD.

September 30, 2025
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Reply from renuebyscience.com

We appreciate this customer’s feedback and understands the confusion. Renue would like to clarify that it does not sell an NAD+ supplement on its own. Our NAD+ Complete formula combines NAD+ with key precursors, NMN, NR, and Trigonelline, providing a comprehensive approach to raising NAD+ levels effectively.

There is no need to purchase additional supplements to experience the benefits of increased NAD+. Some customers choose to add other products for further optimization, but this is entirely optional.

We encourage the customer to reach out directly to the support team at support@renuebyscience.com or call 1-800-810-1935 (Mon–Fri, 9 AM–5 PM EST) for a clear, personalized explanation and to ensure all questions are fully addressed.

Rated 1 out of 5 stars

missing item-package open

package was not closed properly and one item missing. Never had a experience like this.
The packaging is really bad not not made for the weight of the 4 items.
Really frustrating experience.

October 6, 2025
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Reply from renuebyscience.com

We sincerely apologize for the customer’s disappointing experience. The package should have arrived securely sealed, and we’re currently investigating why this occurred. The customer has been fully refunded, and improvements to packaging materials and handling are being implemented to prevent future issues. We truly appreciate the feedback.

Rated 5 out of 5 stars

Get younger!

Probably the best way to reverse the clock and stay young. I've been taking Renue By Science NMNs for the past 5 years and keep taking it.
The claim is legit and I am only getting younger. Don't forget to eat healthy and exercise. This is not a magic pill.

September 29, 2025
Rated 3 out of 5 stars

Disappointed with the delivery and how…

Disappointed with the delivery and how it was organized.
The product containers were packed in a thin plastic bag, which was clearly thrown and mishandled. One of the containers arrived cracked.
Then began a long process of back-and-forth with customer service / AI — long waiting and endless messaging.
It took a whole week to replace the broken container and several more days of pointless, outdated correspondence. Eventually, I received a refund.
As for the product itself — I have no idea. Let’s assume the product is excellent, but the second part — delivery and customer support — is primitive and fails to meet the standards expected from a service of this kind.

October 6, 2025
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Reply from renuebyscience.com

We are very sorry to hear about this customer’s experience with shipping and communication. While rare, we understand how frustrating it can be when a package is mishandled during transit. The customer was fully refunded, and we’ve since reviewed packaging and customer-service processes to help prevent similar issues. We appreciate the feedback and are glad the matter was ultimately resolved.

Rated 5 out of 5 stars

Enjoyed talking to Grant when he had…

Enjoyed talking to Grant when he had time to talk. Meds arrive on time. Probably benefit from NMN in terms of energy.

One recommendation: put some marking on your capsules, if only a letter, to distinguish one med from another. Currently they all look the same and can become confused one for another if not careful (e.g.,for people who lay out and repackage their pills each week)

October 3, 2025
Rated 5 out of 5 stars

I am pleased with the results so far

I am pleased with the results so far. After just one week my hair is slowing down falling out. It seems to help with the pain on the top of my feet and edema. The jury is still out but will keep you posted as time goes on.

October 3, 2025

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