Repatch Reviews 

117
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Wrote to them Friday asking about a repair for a quote and it's currently Wednesday into next week, never got back to me either by WhatsApp or Email, shocking tbh. I could understand if they were b... See more

Rated 5 out of 5 stars

Repatch have helped me tremendously. They have fixed my laptop numerous times and also fixed my brothers- which apple said was 'not fixable'. There have been countless times where they have offered ad... See more

Rated 5 out of 5 stars

I heard about Repatch from a friend who recently had their Laptop repaired at a very reasonable rate by them. I contacted them about my heavily damaged iPhone 6s Screen and within 1 Hour, I received m... See more

Company replied

Rated 5 out of 5 stars

Super quick Diagnosis and Fix time! I first went to Apple who misdiagnosed the device as having water damage and they wanted to replace the whole hardware. Then i found repatch to look into the... See more

Company details

  1. Courier Service

Information provided by various external sources

Repatch helps those looking to repair their broken phone, laptop or tablet find highly skilled repair technicians to either repair your device onsite or pick up, repair and return at your convenience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

117 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(117)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Broken S7 screen

I didn't even know a service like this existed!! I was very happy with the professionalism of the service provided and would highly reccomend giving it a try. Being able to have a phone technician drive down to your location is a luxury I definitely don't mind paying for, for convenience.

September 8, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, phone works well been using it for a couple of days and there aren’t any issues.

September 7, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service couldn’t be more…

Excellent service couldn’t be more pleased with them coming to my front door to pick up the device and drop it off at my own time forever grateful and a service I will choose over the standard shops 👍🏼

September 1, 2019
Unprompted review
Repatch logo

Reply from Repatch

Hello Abdul,

Thank you for your kind words, we really appreciate it :D

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, got a amazing quote yesterday picked up my phone and got my iPhone 8 Plus back within 1hour most defo recommend them to anyone. Thank you so much

August 29, 2019
Unprompted review
Rated 5 out of 5 stars

Speedy Gonzales Fixing

I’ve always attempted to fix my phone myself or get it fixed with non genuine parts. But this time I opted for Repatch. After a seeing all the good reviews I thought why not. Within minutes I received a decent quote and estimated pick up time.

Nick was incredibly helpful and patient with my enquiry. Keeping in contact with me throughout. Phone came back in great condition with a screen protector. I would 100% use this service again and have already referred friends. Next up fixing my laptop !

August 28, 2019
Unprompted review
Rated 5 out of 5 stars

Extremely good services

Extremely good services. My tablet was picked up in the morning and delivered in the evening they even tailored to my working hours.

August 15, 2019
Unprompted review
Rated 1 out of 5 stars

Misleading service

Terrible - the phone is broken again in less than two months and not covered by their warranty. Would not use the service again and my phone is worse off than when I gave it to them in the first place.

I had already been done with this situation and been busy this evening. I am not trying to get a free 'repair'. When I finally read the messages and sent a picture of my phone, instead of being useful I was told that I damaged my own phone.

I can put proof here that shows you expressing that you will further damage the back of my phone to fix the screen which I allowed. You have then gone on to harass me by phone after being blocked on social media. Please stop contacting me.

I have the right to express my opinion and I would have let this remain 5 stars if I did not receive such an aggressive response for a reasonable request.

Overall, the repair is inadequate - highly recommend for people who want a short term fix (not even one month).

August 5, 2019
Unprompted review
Repatch logo

Reply from Repatch

Hello Melissa,

As spoken on the phone, we don't cover accidental damage on devices. You stated on the phone and on Instagram messenger (we have the screenshots) that you've dropped your device multiple times which lead to your device being damaged.

- No shop, not even Apple offers a warranty from a device that has been physically damaged after a repair.

- You sent us the images on Instagram of your device being cracked from the back and the front which you stated drop from multiple falls. If the device was faulty and suddenly stopped working we would happily replace it for you.

Apologies for any inconvenience caused.

Rated 5 out of 5 stars

Amazing service

The service was really good! Picked up my phone and brought it back to me within an hour! World class standard customer service! Will defo use them again

July 31, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! The guy that helped me with the code and all the team were more than professional and really efficient!! Highly recommended!!!

July 3, 2019
Unprompted review
Rated 5 out of 5 stars

Great

Great, easy and Effiecient service. Excellent for a busy person like myself who hasn’t got the time to travel for repairs. Also very affordable, will definitely recommend and use this service again

June 27, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing

Best way to fix your phone .Sit back Relax and wait someone to come pick up your device. Wait 1 hour or 2 hours and you have your device back brand new. I had Samsung galaxy J5 blocked took him 40-50min to come get my phone and come back👍.
I got SIM card for free to

June 26, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Needed to get my macbook fixed and honestly wasn’t sure if it was fixable. Repatch came in and sorted everything out for me so quickly and efficiently. Thank you!

June 17, 2019
Unprompted review
Rated 5 out of 5 stars

Go to company

Quick, Sharp and clean.

They do exactly what they say, with no hidden T&C’s.

My go too company when it comes to repairs from now on!

June 10, 2019
Unprompted review

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