While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Supplier of brand new replacement toilet seats, basins, wc suites and accessories in hundreds of colours / styles / finishes. Showroom offering quality British and European bathroom suites and en-suites. Displayist for Burbidge, AXOR, Majestic, Utopia Furniture, HiB amongst others.
26 The Green, CV22 7LY, Rugby, United Kingdom
I purchased an item through eBay and arranged to collect this the following day.
I just have to say the gentleman who runs this business was a real pleasure to deal with. Super helpful, friendly and a total professional.
Thanks
Great resource! The cistern cracked on our Ideal Standard WC. I assumed it would mean replacing the whole toilet as the model is long obsolete. I then discovered Oddcolours. Nick was able to reassure me that the cistern he had in stock was the correct one and then left it in a safe place so I could pick it up on a Sunday. Brilliant from start to finish!
I have to say that this company & Nick particularly dug me out of a rather large hole. Having unfortunately broken my Peach 90s Twyfords Pedastal, I was ultimately fortunate to find this website & owner. For myself the advice & assistance & decency of this individual was crucial in resolving the circumstances i found myself in. I just want to say thank you for helping me & advising me. I'm really most grateful & have no doubts in recommending Oddcolours of Bilton. 10/10
Ordered seat online and collected the same day. Seat was exactly what I ordered and a genuine item. Many thanks Nick!
Email received from Oddcolours, enough said I think:
wish to acknowledge receipt of your letter with bemusement.
Which parts of my previous correspondence is your mind ignoring?
1) Whilst there may be a couple of mm’s difference in the specification between Ideal Standard and Sottini, the seat is the same, as manufacturers (Sottini and Ideal Standard being part of the same group of companies) allow themselves a few mm’s of tolerance on pottery anyway.
2) I still have your original e-mail, expressing how pleased you were with the seat
3) As also previously expressed, it’s pretty obvious that you’ve failed to install the seat correctly and have damaged the hinge mechanism somehow, yet you’re wanting to try and BULLY your way into extorting a new seat / hinge out of my Company. Well, as also previously explained, that really won’t work.
Sending futile letters to me and wasting even more of my and your time won’t result in your expected resolve.
I don’t need to enter into further discussions with any third party, as I have more than sufficient evidence to support what my Company has supplied you, including your own wording to express how pleased you were with the seat. You may need to seek independent legal advice, who I’m sure will explain to you and – who knows – get through to you that, having expressed how pleased you were with the seat, that you can’t then expect to back-track 100% and suggest that it’s not right and you having botched the installation also means that you are liable for the seat, as it can’t be returned in the same condition. You agreed to my Company’s Terms and Conditions, which fully show the returns procedure for Goods received/ordered.
Now please,.. however used to getting your own way elsewhere you may be, please resist in wasting even more of my time.
Go ahead with whatever Court action you feel you want to progress with to try and justify to yourself that you’re in the wrong, that you’ve damaged the seat, that you’ve fitted the seat (thereby unconditionally accepting the condition of same)… I really won’t be intimidated by anyone. Others have tried, and failed miserably.
Now please, stop with the barrage of communication, which could now be deemed as harassment. I have fully expressed Oddcolours Ltd’s position. I trust you don’t need further clarification of this. If you do, I suggest you pass any further correspondence through your appointed solicitor for any legal action.
Futile attempts at intimidation and bullying only suffices in making you look weak and as though you have nothing better to do, other than deflect the facts to twist them to meet your own misguided thoughts.
Please stop harassing me without further delay. You are now becoming increasingly annoying, but this will not affect my Company’s position or the evidence I have readily at my disposal.
If you want to waste £70 or more on taking this to Court to try and make yourself feel better for failing to have the seat installed correctly by a competent installer, then please feel free, but please rest assured that any such action will be vehemently refuted and the evidence I have shown to make the magistrate laugh at your vain attempts to extort monies / goods from my Company.
I shall say no more.
Please go and try your bullying tactics on someone who they may actually work on,… They won’t ever work on myself.
Yours disgusted by your continued attempts to extort monies / goods from my Company, let alone wasting more of my time. Enough.
Nick Wolstenholme
Director
Reply from Oddcolours & Bilton Bathrooms
You are absolutely spot on. I think the content of my message shows what kind of customer you are. Feel free to leave this review on and make yourself look like this. However, you fail to include other, additional self-incriminating points and facts about this matter, so allow me to add these to the review, so potential customers can see why I had to resort to sending such a message:
You bought the same model of seat from my company some time ago (just not soft-close) and have never suggested anything wrong with that seat. You wanted to upgrade to the soft-close option, so you ordered that via our website, whose T's and C's clearly state (under p. 14 'Returns and Refunds'), "If you have attempted to install the item, then no return will be entertained.", conditions which - having ordered via our website - you confirmed that you had read, fully understood and accepted.
Your own e-mail to me after receiving the soft-close seat said, pro-verbum : " Hello Nick. Thanks for the quick delivery, seat fitted and I am delighted. Thanks again. Paul"
I'm sure anyone reading this will think that your e-mail does not remotely seem to be from such a allegedly-disappointed customer who believes he has a right to try to bully his way towards getting a full refund for seat who he also explained that the hinge had become damaged whilst trying to install it, let alone any of the other factless statements you made during our prolonged communication.
However, your persistent and increasingly-ineffective e-mails continued, despite me pointing out that, as you had been 'delighted' with the seat and had used it, it couldn't be returned. I'm sure anyone reading this will wonder why a customer can go from 'delighted' to then trying every trick in the proverbial book to get a full refund, but that - as mentioned above - reflects on you. I just have to deal with the likes of yourself from time to time. Thankfully, it's not a regular occurrence.
Having explained that the seat was 100% non-returnable, you took it upon yourself to return the seat anyway(!) I acknowledged receipt of the seat having been sent back and explained that, as it had been used, I wouldn't touch it for hygiene and safety reasons, giving you the opportunity to uplift your seat or, after a reasonable length of time, advised you I would dispose of the seat.
Instead, as this attempt also failed, you chose to continue your attempts to get a refund by instigating a chargeback via your card issuer. The first attempt failed, so your card issuer (presumably based upon your instruction) changed its tact and reasoning for a chargeback by suggesting that you'd not actually received the seat in the first place. Yes, this one made myself and the contact I spoke with at Barclaycard Merchant Services laugh. As I have categoric evidence to dispute that also with your own communication as proof, this was also unsuccessful.
The fact that you ignored the blatant facts and wasted plenty of my time makes it fair that you didn't receive the refund you knew you weren't entitled to in the first place. Thankfully, the law does actually support sellers and buyers don't automatically get a refund, however persistent or pushy they may be.
If you damage the seat whilst attempting to install it, please don't expect the supplier to just send you another or a full refund. That is not how I do business. I am very fair, but will defend my products and T's and C's to any customer who try to bully their way to get a refund they know (surely) and even then have it pointed out to them why they're not entitled to one. Your actions don't reflect badly on me or my company. I do what I have to and advise customers - where necessary - of their legal rights as a consumer. If they choose to ignore such advice, that's not our fault.
The seat has been disposed of, as per the previous advance notification given.
This matter is now closed, thankfully.
What do you do when you break a cistern lid? Not wanting a whole new toilet nor the plumbing involved, I asked Replacement Seats & Oddcolors to help, sent them a photo of the broken lid and they were able to send me a suitable replacement by Parcelforce courier - it has safely arrived and fits - problem solved. Emails answered swiftly, queries resolved, I am very happy to have found Nick and his company.
Do not go near this company.
This is probably the worst experience I have had in 30 years of business.
Selling non OEM products as branded goods at vastly over inflated prices.
No customer service - owner is abusive and threatening.
Reply from Oddcolours & Bilton Bathrooms
We have not had a customer of this name purchase any product from us. There was a recent situation where unfortunately the wrong product was in the wrong box. We asked the customer politely on numerous occasions for a photo to confirm the problem, but they just proceede to send abusive responses and accusations of trying to fraudulently supply the wrong item. Pressalit does make thousands of toilet seats for Villeroy & Boch, as the actual customer in question discovered, but no apology for this error was ever forthcoming. When the customer (David L) eventually sent the photo, it was clearly the wrong item and so we sent them a returns label and on safe receipt issued a full refund within 24 hours. This whole situation would have been avoided if the customer had just sent us a photo as requested and hadn’t made nasty accusations against us. We always try to resolve situations as amicably as possible, but unfortunately some customers make this very difficult to do.
With regards to the prices, unfortunately some luxury products from original retailers such as Villeroy and Boch are expensive and as such, replacements are also costly. Our price was competitive enough for you to purchase the item.
This gentlemans business model seems to consist of selling discontinued bathroom components at vastly inflated prices, presumably taking advantage of the desperation of people who have damaged part of a bathroom suite and have few alternatives if they need a matching item.
Very friendly and ready to take your cash at the outset, but a different matter if you have a problem later, in my experience. Did his utmost to wriggle out of taking any responsibility, accompanied by a flurry of increasingly rude, agressive and boring emails. He's certainly lost me as a customer, and I wouldn't recommend him to anyone else.
Reply from Oddcolours & Bilton Bathrooms
To respond to your unfair comment about 'vastly inflated prices' : these are invariably items I have bought brand new, stored for many many years carefully in storage that costs quite a lot of money, so customers like yourself - whoever you are - can actually source a brand new (often identical) replacement, rather than spending many thousands of pounds having to change their complete bathroom suite. If it wasn't for companies like mine, you would have to spend considerably more to resolve any accidents or changes of bathroom you have. You didn't have to buy whichever item(s) it was, so I'm guessing you couldn't find the same item for a lower price anywhere else, which makes whatever it was you bought from my company actually 'competitive', not over-priced. Please give the full facts, instead of a very biased overview. Remember... you didn't have to buy the item, but you chose to. We obviously supplied you with exactly what you wanted, but let's ignore the positives and only focus on the negatives. Often specially-made items cost considerably more, as they are one-offs, rather than mass-produced. As you've not indicated who you are or what you bought, I can't be specific with my response.
We don't "wriggle out" of anything... we do, however, respond to any issues and - recently - we've received a higher number than normal of fake / falsified alleged issues, which have meant we've refused a refund.
As for "boring e-mails" again, I can't really comment, as you have chosen to hide behind a fake name, instead of being open. Perhaps you're just venting your own frustrations out on the supplier who won't 'give in' to bullies and trolls whose issues can't be tracked. Why not explain who you are and what the issues were, so as to give a FAIR review? Perhaps you realise that you were in the wrong, that you were 'trying it on' and were at fault, hence your choice of hiding behind a one-sided, nasty review that really doesn't reflect the whole story. As an example, a customer who bought a Charlotte toilet pan months ago, having fitted and used it for some time sent us photo's showing a very ill-fitting toilet seat (not supplied by my Company), then conveniently manipulating evidence and changed their story after receiving third party / independent advice which backed up my refusal for any refund. My name is Nick. I own this company. Who are you? Come on, be open, fair and honest, unlike a few customers recently.
My parents ordered a replacement toilet seat from this company to find it damaged on arrival, I can't say we aren't surprised as the quality is unbelievably poor. The man that contact them once they expressed their unhappiness and request for a refund was extremely rude and aggressive and suggested they damaged the item themselves. This is no way to treat any person let alone an elderly one. Now my parents are scared of this individual. Please please do not do business with this company at all costs they don't deserve your trade and If replacementseats.co.uk don't deal with this immediately I will be taking further action - I can't believe your threatening behaviour towards my parents. They just want a refund is that too much to ask??
Reply:
Hi Nick, thank you for your reply. I'm puzzled as to how you don't think you sound rude or aggressive towards customers, your tone is disgusting. You have accused them of damaging the toilet seat you supplied when it clearly arrived damaged. You are also now accusing me of trolling you when leaving a review is one of my rights. You can see from my account that my other reviews have been 5star. All they are asking is for a refund on the faulty item. They are not happy with the product and pictures supplied are proof of this. I'm sorry you can't take criticism but I'm telling you the product is faulty, it's not right and the way you deal with customers is damn right appalling.
Reply from Oddcolours & Bilton Bathrooms
Dear Lee. Your review is flawed in many respects. 1. When customers can't be honest, then no, they don't automatically deserve a refund. 2. The quality of the packaging materials we use is unsurpassed, preventing potential damage in transit in 99.9% of orders. 3. I am far from being 'extremely rude and aggressive', even when confronted with a customer who doesn't have the decency to admit if they've made a mistake, however costly it could turn out to be. I will defend the products I supply. 4. Photo's are taken of the vast majority of orders to help prevent customers from unlawfully seeking a refund for something which they've inadvertently damaged. 5. If the customer has ordered the wrong item, then it's not always definite that a return is possible or valid. 6. Trolling a supplier online with further lies doesn't reflect well on you/them. 7. I've never remotely 'threatened' any customer. 8. Where we have sufficient evidence to support that the seat will have arrived in excellent condition, we will use this to defend against those who try to unfairly obtain a refund or replacement by deception. Many tens of thousands of very satisfied customers from my 30+ years of selling toilet seats will look at your review with disbelief. Honesty is always the best policy. Nick ("the man who contacted them")
Thank you for your updated comments, but - alas - the situation stands. When I have concrete evidence that disagrees with a product allegedly being damaged upon receipt, then unfortunately, I can't just accept the customer's word (or any family member) as being 100% true and unbiased. Unfortunately, there are too many customers out there who will 'try it on' to cover up their own errors. I'm protective of my company and confident with the products I supply and send out myself. I don't allow customers to take advantage. Sadly, the number of such instances is seeing a steady increase during this awful pandemic situation. I will defend any accusation suggesting what I've supplied isn't of very good quality. If anyone takes offence at my defensive nature - with evidence to support my reasons for not offering a refund - then that's not for me to deal with. I'm sorry you feel so aggrieved, but there will be valid reasons for any refund I refuse, which isn't a regular occurrence. My company adheres to all current legislation, but I do not allow customers to deliberately mislead me. Regards, Nick
We used their ID My Seat service and the man told us which of their toilet seats would fit our loo, so we ordered it. The seat arrived the next day. It's impossible to tell before removing the packaging and fitting the seat whether it is, in fact, the correct contour. They have a no returns policy once you remove the packaging - smart move by them. In our case, the front curve of the seat is too long and it protrudes over the rim of the pan by about 1cm which looks terrible. Moving the whole assembly back towards the cistern to get the seat to fit flush with the rim of the pan means that the seat won't stay upright when raised. Great. We are now faced with the decision to "live with it" or to fork out another £110 to get a seat direct from the bathroom suite manufacturer.
Reply from Oddcolours & Bilton Bathrooms
Dear Mr Coles. I feel that your review is grossly unfair. If you had read the "black on white" notification labels, which I attached to both the top and bottom of the totally see-through / clear shrink-wrapped Pressalit toilet seat we supplied, then you could have placed the still-packaged seat onto your toilet to verify if you were happy with the shape and style of it. If you had done so, then you could have returned the seat for a refund, as per your statutory rights.
As such in this instance, it is your own failure to act on the unmissable notification labels that has led you to not be in a position where - as you obviously were made aware of - we do not accept seats that have been completely unpackaged. This is for hygiene reasons, not us being obstructive or unfair to our customers.
We offered a replacement and based our recommendation on the dimensions you gave us, as you couldn't provide us with all the information to fully identify your toilet. I wish to also add that you have not contacted us about this matter, but - instead - choose to hide behind a negative public review for something which you could easily have avoided.
Unless you can fully identify the close coupled toilet you have, then I'm sure that other D-Shaped seats will have the same slight discrepancy, as they are all invariably slightly different.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
