Replay Golf Reviews 3,016

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, making every interaction pleasant and productive. People frequently highlight the exceptional service, noting the efficiency and ease of their overall experience, from product selection to purchase. Consumers also appreciate the competitive pricing and the wide range of products available, including both new and used items, often mentioning the fair trade-in values. The delivery service is also frequently commended for its speed and reliability. However, some customers experienced issues with the delivery company, though the business promptly resolved these by dispatching items again. A few people also mentioned an unexpected double VAT charge, which made their transaction more expensive.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers are delighted with the... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the team's... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent and... See more

Delivery service

Users describe positive interactions with delivery services. Customers frequently praise the speed of... See more

Price

Customers generally express satisfaction with the pricing, finding great value and competitive prices for... See more

Based on these reviews

Rated 5 out of 5 stars

Paid Vat in the UK . I also paid Vat and Duty in Ireland. Ended up being an expensive transaction. Delivery was extremely fast and Product were top notch. I contacted Replay and they hilighted that I... See more

Company replied

Rated 5 out of 5 stars

Knowledgeable and helpful staff. Good price for new driver and I couldn't believe the value they gave me for my old driver trade in - fantastic deal. This is my second purchase at Replay , last wa... See more

Rated 5 out of 5 stars

I booked for my beginner son and returner self to be fitted with suitable clubs. The consultant was very attentive to our needs and made us feel comfortable in the store. We came out with a good sel... See more

Company replied

Rated 5 out of 5 stars

Started playing golf around 8 months ago and had no clue what I needed. After messing around purchasing clubs from online vendors, I'd had enough of wasting money on things I didn't need, so I hea... See more

Company replied


Company details

  1. Golf shop

Written by the company

Providing the finest quality pre-owned and clearance golf equipment from golf's top brands. Our professional team are always on hand to help you find the right clubs for your game. 👍 ● Buy from us ● Sell to us ● Trade-in with us ● We look forward to seeing you online or in our store! Replay Golf Team


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Workshop service is top notch

Went to the store to get a new driver adapter fitted and the guys were able to do it while I waited, it only took 10 mins and was ready to go. Massive thanks to the workshop team for fantastic service.

April 16, 2026
Unprompted review
Rated 3 out of 5 stars

Very disappointed that I was not…

Very disappointed that I was not offered any assistance and that I had to pay to demo a club!

March 30, 2026
Replay Golf logo

Reply from Replay Golf

Hi Nancy,

Thank you for leaving us a feedback!

We do our best to assist every customer as quickly and as best as we can! There are times when the store gets so busy that our staff is occupied and there may be a delay in receiving the advice.

With the footfall we have, charging for our bays is necessary to ensure we provide as best service for as many people as we can. We have incentives in place where you get your money when you make a qualifying purchase.

We do hope to see you again in the future!

Kind regards,
Replay Golf Team

Rated 4 out of 5 stars

Came in to look for a driver . Go home with new irons

Came in to look for a driver to suit my senior status but was surprised to learn that my irons were the problem. Bought a light set and the consistancy
Has returned this aspect
Of my game. The Driver, a few changes to the weights and 10 yards gained and the solid M1 design continues olin my bag.

March 27, 2026
Replay Golf logo

Reply from Replay Golf

Dear Customer,

Thank you for taking the time to leave us a great review!

We are glad to hear you enjoyed your experience with us and our team were able to assist you in bettering your game!

We'd love to know what we can do next time to make your experience with us a 5 star occasion!

We hope your purchase is working well for you!

Kind regards,
Replay Golf Team

Rated 5 out of 5 stars

Great after sales service

I purchased a set of PXG 0211 iron from Replay. They arrived very quickly and were well packaged. Unfortunately they did not match the description of the item list on their website or eBay - basically they were a ladies set - wrong length, wrong flex, wrong grip size. I contacted Replay immediately and was almost instantly send a return label. So I sent the clubs back and received a full refund along with an apology and code for a future discount.
Mistakes happen and the best sellers are the ones who own up and do something about it. A measure of a good company is not the positive sales/stories but how they respond to problems. Replay Golf are the best. I will be back in the future

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

New Driver Purchase

Knowledgeable and helpful staff.
Good price for new driver and I couldn't believe the value they gave me for my old driver trade in - fantastic deal.
This is my second purchase at Replay , last was a putter, a similar experience.
Can't recommend them enough.
BTW, if you haven't seen it, the new upgraded shop is great.

April 1, 2026
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Best price online by a distance. So good I had to triple check the club was new not used. Delivery was next day. Thanks

March 31, 2026
Rated 5 out of 5 stars

Excellent company

Excellent company, been buying and selling with them for many years now. Its great to see how they have grown over the years and looking forward to trying some Drivers in the new trackman bays.
Colin

March 31, 2026
Rated 5 out of 5 stars

Quality Service

Quick, amazing service and quality clubs.

March 31, 2026
Replay Golf logo

Reply from Replay Golf

Dear Customer,

Thank you for your excellent review!

We hope your purchase is working well for you!

Kind regards,
Replay Golf Team

Rated 5 out of 5 stars

Amazing Facilities.

Went in to view clubs and was overwhelmed with the selection. I chose to have a 'fiitting'for second hand irons to help narrow it down and find out what I can play best with. After lots of helpful information from the staff here I narrowed my search and bought new clubs of a similar spec. All-in-all, fantastic staff, excellent club selection and amazing facilities.

March 24, 2026
Replay Golf logo

Reply from Replay Golf

Hi Steven,

Thank you for taking the time to leave us an excellent review!

We are pleased to hear you enjoyed your experience with. us and found your fitting useful! We hope to see you again in the future!

Kind regards,
Replay Golf Team

Rated 5 out of 5 stars

Quality, fast service.

Club I ordered arrived super quickly. Amazing value for money very happy! Arrived in perfect condition and well packaged. Will definitely be buying from them again.

March 30, 2026
Replay Golf logo

Reply from Replay Golf

Hi Mike,

Thank you for taking the time to leave us an excellent review!

We are delighted to hear your experience with us was positive and you were satisfied with the quality of our services! We hope your purchase is working well for you!

Kind regards,
Replay Golf Team

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