Reply.io Reviews 221

I haven't even been able to test the product yet since for the past 5 weeks support has been kicking my ticket back and forth to each other with no answers or solutions. They keep making the same requests for changes which is extremely annoying. Everytime someone passes my ticket off to another member it feels like I have to start all over again and they don't bother to see that what they are requesting being changed was already requested (and completed) in the past.
The product looks promising. But as I haven't been able to test it out yet I can't comment on the funcationality.

I have tried a ton of Sales Engagement platforms. Reply.Io is by far the best out there. It is easy to use, the customer service is amazing which is essential for most people.

The feature that helps save me a ton of time and money is the Linkedin Extension. It is such a useful feature!! It allows you to easily build great quality lists with high deliverability and accuracy.

Great features, easy to use, and high ROI for any sales team. If you are looking for a great sales automation tool, Reply.Io is the one to choose!

They understand the importance of immediate resolution. Thank you Ollie

Very good program. Time will tell on results. Thx!

Great service! Eugenia is the best of the best always helping me! I have been using Reply 2 years now and they are just great. Highly recommended for the outbound geeks.

Liz is great. Has helped me 2 or 3 times with complex questions and made it so easy. She is an expert at her job and knows the tools inside and out. Bravo....AGAIN! :).

Really useful platform, and the customer support team is just so responsive and helpful!"

Great support! Always there when you need them, approaching all challenges with a lot of patience, knowledge and resourcefulness!

Great tool and people supporting.
Would give 5 stars if I didn't have trouble with the extension. However, I'm glad that the reply team is working on fixes.

Customer service is unhelpful and marketing is misleading. An example- They advertised COVID-19 support on their website in the form of a discount. This was positioned as a helping hand for businesses in need. However, only new customers are eligible for the discount. In short they are using an unfortunate event like COVID-19 to frame their sales effort.

Big fan. It's my go to for cold outreach automation.

Great service, fast response, solved my issue!

Reply.io found the source of my problem quickly (it was me), taught me how to do better next time, and did not make me feel bad about a user-error problem like some support teams do. Good job guys, and thank you!

A nice tool for lead generation. The support team is responsive and friendly. A couple of minor features could be added to stay on top (HTML support for emails and a bit more friendly sorting of contacts), but for now, the overall set of functions looks good. I use it on a daily basis.

Besides a few occasional smaller glitches, Reply.io does a good job!

Knowledgeable and efficient. Can’t ask for better service.

The software is well though out, very functional and easy to use, but the customer support is the best I've seen...great response time, product knowledge so your questions are answered the first time and they even followup to make sure you are up and running. It's major differentiator for me.

Disappointed with key features, like blacklisting, not working because of a "loophole."