While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Software Vendor

Written by the company

ReplyDesk is your new go-to helpdesk solution for all your ecommerce customer service needs. A complete helpdesk tool with support for unlimited channels, ReplyDesk simplifies your customer service workflows by integrating smart AI tools into every step of your customer support tasks. You'll get all the essentials for creating a successful customer service team dynamic, including automated templates, team messaging, smart ticket routing, and much more. AI-powered replies will save you and your agents time and provide personalized responses to your customers, custom prompts enable you to create your very own tailored replies in seconds, and AI-summaries get you and your teammates in the loop in seconds. With integration for over 12 marketplaces, ReplyDesk helps you provide top-tier customer service for a five-star buying experience on all your stores. Sign up for ReplyDesk today and take charge of your customer service!


Contact info

3.8

Great

TrustScore 4 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ReplyDesk is a fantastic helpdesk…

ReplyDesk is a fantastic helpdesk software that has helped me immensely with my customer service. The ability to automate replies to common questions has saved me a ton of time, and the interface is very user-friendly. Overall, I highly recommend ReplyDesk to anyone in need of a good helpdesk solution!

October 1, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look