On arrival, we found the registration desk clerk a little confused in not being able to find our reservation. It took a while for him to find it, but were happy that he put us in a wheelchair accessi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Requested the day before that our family be in a room next to us, the lady in the am said absolutely, but after 3 pm. When we went down at 3 the man at the desk said sorry we can’t make any promises... See more
It was a bit difficult to verify that I had even successfully made the reservation. It would be nice to get an update as you go that you have finished step 1 and are in step 2... and then you have s... See more
Your advertised price is obviously a teaser. By the time you add the resort fee and the taxes the price has doubled. And I haven’t even parked my car yet… Nevertheless you have a nice hotel
Company details
Written by the company
Reservation Desk is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Desk is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
35K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff experience
I would recommend you NEVER spend a night at a Comfort Inn, especially in Cave city Kentucky. We could not hook up to the internet and the clerk BOB couldn’t care less. He gave us a number to call and we did. Nothing happened. He said that it was not his problem and he could do nothing to make it right. I will never stay in another COMFORT INN. The room was dated and just average.
April 25, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Easy online process
Very easy to do online. Everything was done fast and efficiently. Email was sent when I was told it would be, everything went very well and smoothly. Thankyou.
April 28, 2026
Reply from Reservation Desk
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
the woman was very kind and helpful
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Great experience,great people will…
Great experience,great people will definitely come again.
April 27, 2026
Unprompted review
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Reservation desk booked the room
Reservation desk book the room in a place that bills as an Inn.
April 17, 2026
Unprompted review
Reply from Reservation Desk
If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
Definitely Will Stay At This Hotel Again
We stayed for a couple nights last week. Very nice hotel. Quiet, friendly staff, bed was comfortable & good location. Did not hear road traffic at all. Nice breakfast. Great coffee! Definitely will stay there again!
April 19, 2026
Unprompted review
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Misleading
They make it look like the direct hotel site when it’s not. Couldn’t cancel after booking and the number to call isn’t valid.
April 27, 2026
Reply from Reservation Desk
Thank you for sharing your review. We're sorry for any confusion between our booking service and the hotel. Reservation Desk is an online travel agency that provides booking services for over 200,000 hotels worldwide, but we are not affiliated with the hotel itself. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our support team at support@reservationdesk.com. We're here to help!
At first I was happy with how easy it…
At first I was happy with how easy it was to book and it would have been worth the extra hidden fees to make things easier on myself. Then when I arrived at the hotel, they did have a reservation for me. That part got handled and then in the morning I got a call from the hotel manager and she said the room wasn't payed for and they needed a card to charge. Mind you I have a sick child that I was taking from one hospital to the next. It took me all morning until about 30 mins to check time for me to get everything hashed out. Even then im not sure the hotel got there money. It was a horrible experience and put me through very unneeded stress. I wouldn't recommend using this. They said they would give me a refund, but im sure that is true.
April 25, 2026
Unprompted review
Reply from Reservation Desk
Thanks for your review. You always have access to one of our live agents when booking with Reservation Desk. Our expert team is available 27/4 for questions or concerns, at any stage of the process. Please don’t hesitate to contact us at 866-994-7415. We’re always here to help!
I was tricked into thinking I was on…
I was tricked into thinking I was on the hotel site.
April 28, 2026
Reply from Reservation Desk
Thank you for sharing your review. We're sorry for any confusion between our booking service and the hotel. Reservation Desk is an online travel agency that provides booking services for over 200,000 hotels worldwide, but we are not affiliated with the hotel itself. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our support team at support@reservationdesk.com. We're here to help!
Reply from Reservation Desk
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
Reply from Reservation Desk
Thank you for taking the time to share your review with us. At Reservation Desk, we strive to consistently deliver outstanding service and support to all our customers. It's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're happy to know you had a positive experience with us. Your feedback is always important, and we appreciate that you chose to book with us. We look forward to your next booking and the opportunity to continue exceeding your expectations.
Clear and easy directions to complete…
Clear and easy directions to complete reservation.
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Everything seems to be clear but I…
Everything seems to be clear but I thought I was booking direct not through a second or third agent.
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
Room could use some upgrades
Room could use some upgrades. Needs better shade on window, the street light was so bright it was hard to sleep. Lot of people in the hallway making noise all night again didn't get any sleep. Will not stay here again.
April 23, 2026
Reply from Reservation Desk
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Booked smoothly
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
My experience was great
My experience was great. It is a user friendly, easily navigated booking process. I appreciate the ease with which I was able to navigate the website.
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Easy to use.
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
I spent hours pricing third party sites…
I spent hours pricing third party sites for comparison. When all I had to do was go straight to the hotel to reserve for the best price.
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.