On arrival, we found the registration desk clerk a little confused in not being able to find our reservation. It took a while for him to find it, but were happy that he put us in a wheelchair accessi... See more
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Review summary
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Reviews shaping this summary
Requested the day before that our family be in a room next to us, the lady in the am said absolutely, but after 3 pm. When we went down at 3 the man at the desk said sorry we can’t make any promises... See more
It was a bit difficult to verify that I had even successfully made the reservation. It would be nice to get an update as you go that you have finished step 1 and are in step 2... and then you have s... See more
Your advertised price is obviously a teaser. By the time you add the resort fee and the taxes the price has doubled. And I haven’t even parked my car yet… Nevertheless you have a nice hotel
Company details
Written by the company
Reservation Desk is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Desk is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
35K reviews
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great room selections and navigation on…
great room selections and navigation on the site was easy.
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
The website did not have local hotel…
The website did not have local hotel phone number
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
Do not stay here
Do not stay here . I am entitled to an over $200 refund that they refuse to pay
February 27, 2026
Unprompted review
Reply from Reservation Desk
If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
Ease of booking
April 22, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Timely confirmation…
April 28, 2026
Reply from Reservation Desk
Thank you for leaving us a review! We're so glad you received your confirmation promptly. We appreciate your positive feedback and look forward to serving you again in the future!
EAY TO USE And Fast
April 28, 2026
Reply from Reservation Desk
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
There was absolutely no damage done to…
There was absolutely no damage done to room 205 but a bill for 11,000 in damages for what nothing was broken the door wasn’t damaged bunch of fkn crooks I have pictures I took before I left that hotel 😡
April 16, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, including incidental charges, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Booking was smooth
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Reply from Reservation Desk
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
Do NOT Use
I will NOT use again. I spoke with 2 reps about my reservation and neither was friendly or helpful. One was argumentative and went as far as to tell the owner of a hotel could not change their policies. How ridiculous! I was put on hold and no one returned to the phone. One rep accused me of not being able to upgrade because of "being cheap". As a result of being unable to resolve this, my family spent a hotel that reeked of weed and was most unsuitable for children Comfort Inn University Durham - Chapel Hill.
April 25, 2026
Unprompted review
Reply from Reservation Desk
Thanks for your review. You always have access to one of our live agents when booking with Reservation Desk. Our expert team is available 27/4 for questions or concerns, at any stage of the process. Please don’t hesitate to contact us at 866-994-7415. We’re always here to help!
Very easy process to book the room
Very easy process to book the room. More expensive than a direct book, but it is what it is.
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Very easy to make a reservation
Very easy to make a reservation. Quick and uncomplicated.
April 28, 2026
Reply from Reservation Desk
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Your cancelation policy is horrible
Your cancelation policy is horrible. I have a sick family member and cannot make my trip and now I'm being told I need to pay $540.00 for the rooms anyway. The supervisor I spoke with is equally as bad. Telling me that she's sorry about my sick family member and then billing my account anyway. Total bullshit. I'll make sure to be spreading the word about your company.
April 6, 2026
Reply from Reservation Desk
Thank you for your review. We sincerely apologize for any inconvenience or frustration you've experienced. As an online travel agency, we're required to follow the terms, conditions, and cancellation policies of the hotels in our booking system. These policies are outlined during the booking process, whether you book online or over the phone. We apologize if this information was unclear to you. If you have additional questions or need assistance with your reservation, please don't hesitate to contact us at support@reservationdesk.com. We're here to help!
they live in the walls bro
April 20, 2026
Unprompted review
Reply from Reservation Desk
If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
Booking Fee is BS!!!!
The underhanded way reservations were made. Once I realized that reservations could be booked directly w/ the hotel because it's a food show and I am a vendor, I IMMEDIATELY cancelled my reservations, literally within minutes, yet I was charged a service fee for the booking process, total BS!!!! I will be disputing this w/ my CC company Itinerary Number
93059431518
April 15, 2026
Reply from Reservation Desk
Thank you for your review and feedback about the service fee. This fee helps support the 24/7 customer service we provide to help with any questions before, during, or after booking your reservation. Our expert team is always available to ensure your experience is as smooth as possible. If you have further questions or need assistance, please don't hesitate to contact our support team at support@reservationdesk.com. We're here to help!
Cancellation policy not honored
I booked on 4/27/26. I called first thing the morning of 4/28/26 and now they supposedly will not cancel my reservation and yet I verified on the website that I could cancel by 4/29/26, Now when I go back to the site, there's no cancellation policy listed, Sounds very fishy. I am unable to keep the reservation due to I am unable to get off from work now.
April 27, 2026
Reply from Reservation Desk
Thank you for your review. We sincerely apologize for any inconvenience or frustration you've experienced. As an online travel agency, we're required to follow the terms, conditions, and cancellation policies of the hotels in our booking system. These policies are outlined during the booking process, whether you book online or over the phone. We apologize if this information was unclear to you. If you have additional questions or need assistance with your reservation, please don't hesitate to contact us at support@reservationdesk.com. We're here to help!
It was fine and easy
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
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