ReservAway.com Reviews 208

I booked a vehicle through ReserveAway expecting a smooth and reliable experience, but it was nothing short of a nightmare. The car I reserved wasn’t available when I arrived, and the replacement they offered was in poor condition and nowhere near the category I paid for. Customer service was unhelpful and dismissive, taking days to respond to my messages. On top of that, I was charged hidden fees that were never mentioned during booking. This whole process caused unnecessary stress and delays to my trip. I will not be using ReserveAway again and strongly recommend others look elsewhere for dependable transportation services.

They would not refund my money after I cancelled reservation 2 days prior to booking date. Scam company! Avoid at all cost...

honolulu great experience
transparent pricing
easy booking process,
ease of pickup and drop-off,
clean vehicle

ReservAway are without doubt the best rental car company I have ever had the pleasure of booking with over many years.
Congratulations to all of the team for providing a first class service worthy of all 5 stars.
I will definately be re booking with you for our next trip away.
Thank you once again

Keep up the great work

Whilst the booking experience was fine.Beware of the “ Free Cancellation “ there is a 3% “admin” charge!

Accepted my booking and payment then didn't email me the confirmation, and when I called europcar they're on a stop sale because they don't have cars available 🤦

Update:

They eventually refunded me and offered a goodwill gesture, but the fact that Europcar sent them a confirmation booking that did not exist or was under someone else's name makes me hesitate to book here again, most likely the next time.

I didn’t receive a booking confirmation after paying the deposit, which was immediately concerning. As someone who travels frequently, it’s standard to get confirmation right after payment. Instead, I was told there was a technical issue and that it had been escalated to their technical team. While customer support did communicate via chat and email, I wasn’t interested in system errors—I just wanted my booking confirmed. I ended up cancelling and taking my business elsewhere. They later offered me 50% off if I reconsidered booking again with them, but I declined to avoid any further hassle if happened again. Just an honest review of my own experience.

Top class from start to finish. No hidden fees, easy collection & drop off. Made a last minute booking for a trip to Wales and it could not have been easier. Also the cheapest rates around! Will not hire a car from any other company again. 5*

Outstanding customer service

Genuinely so much easier than the rest.

I’ve had absolutely shocking experiences in the past with car rental. Found these guys on Instagram, booked a car and found the exact deposit amount for each protection option to be so useful.

Saved me worrying on the plane 😅😅

Smooth efficient and good communication

I recently rented a car from Reservaway, and I couldn't be more pleased with the experience. The booking process was smooth and straightforward, with a user-friendly website that made choosing the right vehicle simple. Upon arrival, pickup was efficient, ensuring I was on my way in no time. Returning the vehicle was just as simple, with no hidden fees or surprises. Overall, I highly recommend Reservaway for anyone looking for a hassle-free car rental experience.

From start to finish the simplest and most transparent hire I have made. hired a vehicle from Tenerife airport using the best option, one charge and an easy handover ! Will be using again.

I booked a rental car for my holiday to Palma as I wanted the freedom to explore the island as well as the city. I have to say I was very impressed by how easy the process was and really appreciated the fact that I wasn’t upsold at any point and felt no pressure to upgrade - a much better experience than I’ve had with other companies previously. Will definitely be using Reservaway again!

I made a reservation via Reservaway and the whole process was fast and easy. There were zero problems down the line as well (rental service). It is refreshing to see a product like this, would recommend.

This was my first time using Reservaway - I needed a car for my trip to Lanzarote last week. What a really refreshing experience I have to say - this is how it should be done. After years of hiring cars through all the normal comparison sites for family holidays, I was fed up with getting to the pick up desk and being upsold, putting loads down on my card and not really understanding what insurance I had - it happens every time! After a recommendation from a friend, I decided to give Reservaway a go. Website as easy as any other to use, but the way it's all explained up front is so much better. I chose the ‘Best’ protection option along with pick up at terminal, and what a difference this actually made to my day and start to the holiday! When I got to the Enterprise desk to pick up my keys, I was NOT asked to sign for any extra protection products, or extra options - as it had already been done when I booked online. Also as I had chosen pick up at terminal, I had no shuttle bus to wait for - and after being up since 2am.. that was a dream come true! - as I was able to drive off in about 10 minutes. Overall a seriously new and refreshing experience. Everything I wanted my car hire to be for the last 5 years!