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Rated 1 out of 5 stars

-After almost coming to some form of an agreement, the team refused to contact me and ignored all forms of communication for 3 weeks. -Used false claims to try and take money from our deposit.... See more

Company replied

Rated 4 out of 5 stars

We found Residently to be very helpful and prompt in resolving issues. Would highly recommend. There was one strange incident where their usual repair person that they would sent came and knocked on o... See more

Company replied

Rated 4 out of 5 stars

Resident.ly have been fantastic throughout. The often laborious process of moving house was almost seamless. The welcome box was a nice touch and the kitchen and bathroom supplies meant we were able t... See more

Company replied

Rated 1 out of 5 stars

We rented an apartment from Residently in Camden for an year. We used their AirBnb service for the last month of our lease as we were moving out of the apartment a month before our lease was ending. T... See more

Company replied

Company details

  1. Condominium Rental Agency

Written by the company

We're building the world's home brand with a digital experience that combines the freedom of renting with the rewards of owning.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

198 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

We've recently moved into a property…

We've recently moved into a property managed by Residently & have been pleasantly surprised right from the beginning how easy it has been. From easy appointment bookings, a very straightforward paperwork process, to fast & helpful email responses & a very quick turnaround when we asked for something to be fixed. All of that combined with a great flat means we're very happy with using Residently.

April 2, 2019
Unprompted review
Residently  logo

Reply from Residently

Hi Nik,

Thank you for your feedback and positive review.

Welcome to the Residently network.

Rated 5 out of 5 stars

Friendly, professional, and very helpful!

Residently made the entire rental process by providing quick and easy digital access for each step. Every person I interacted with was very friendly, helpful, and professional. Anytime I had any issues, they were very quick to respond by email. Would highly recommend Residently to anyone in process of looking for a rental!

March 10, 2019
Unprompted review
Residently  logo

Reply from Residently

Hi Aleem,

Thank you for your kind words and positive feedback.

Welcome to the Residently network.

Rated 5 out of 5 stars

The process to move in was super…

The process to move in was super simple, staff has been extremely generous and ready to help with any query. Experience has been excellent so far. :)

February 27, 2019
Unprompted review
Residently  logo

Reply from Residently

Hi Anak,

Thank you very much!

Welcome to the Residently network.

Rated 5 out of 5 stars

The service by Residently.

The service Residently provided was extremely professional and of a very high standard. Special mention to Alex and Racheal for all their assistance.

January 29, 2019
Unprompted review
Residently  logo

Reply from Residently

Hi Zara,

We are delighted to hear that you had such a wonderful experience.

Welcome to the Residently network.

Rated 5 out of 5 stars

Great experience

The staff at Residently is very responsive and helpful. They also offer great services! Definitey recommend!

January 18, 2019
Unprompted review
Residently  logo

Reply from Residently

Hi Anne-Sophie,

Thank you for your kind review.

Rated 5 out of 5 stars

Great service

Great service, they have been amazing, too good to be true!

December 11, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Patricia,

Thank you so much for your review!

Welcome to the Residently network.

Rated 5 out of 5 stars

Excellent

James was excellent from start to finish. Thank you for you time and support. The process was seemless. Living in Hong Kong and renting out our property in London was significantly easier through Residently than any other agencies we have used in the past. I can’t recommend them highly enough.

December 8, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Simon,

Thank you for your kind words. James is certainly an asset!

Rated 5 out of 5 stars

Highly recommended

Professional, reliable, helpful service. James made the entire process incredibly easy, he was in constant contact with us and took care of everything.

December 8, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Hannah,

Thank you for your lovely review! We constantly work on improving the experience and are so pleased to hear that we are getting it right!

Rated 5 out of 5 stars

Highly Recommended!

Simon, Rachael and the team at Residently have been fantastic! I am a landlord and the takeover and management of the flat has been faultless. Thanks!

December 7, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Chris,

We appreciate your wonderful review and look forward to working together with you.

Rated 5 out of 5 stars

Great service

Great service - highly recommend.

December 5, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Sam,

Thank you and all the best for the future!

Rated 5 out of 5 stars

Excellent service

Friendly, professional and very helpful at all stages of our moving process. Would highly recommend using Residently

December 5, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Amy,

Thank you for your review and we are delighted to hear that it has been a great experience.

Welcome to the Residently network.

Rated 5 out of 5 stars

Very helpful

Very helpful, quick and organised. Made moving house really simple.

November 19, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Abi,

Thank you so much for your kind words.

Welcome to the Residently network.

Rated 5 out of 5 stars

We found it a very easy process when…

We found it a very easy process when renting a property through the Residently platform. Any questions/issues we have had have been responded to and dealt with in timely manner.

November 15, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Tom,

Thank you for your review and great feedback.

Welcome to the Residently network.

Rated 5 out of 5 stars

This was the second time I was finding…

This was the second time I was finding an apartment independently, and choosing Residently made this change an enjoyable one. Going for the furnishing option, the apartment was decorated to a very high standard.

What I found Residently do is take care of the minor details that sometimes are overlooked, such as having Wifi ready, providing cleaning equipment, having a welcome package on the day you move in etc.

The most important part of my moving in experience with Residently was the promptness of their responses to queries I had both before and after I moved in, where I felt they really prioritized my interests.

November 15, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Comrooze,

This is really amazing feedback and we really appreciate it. Thank you so much.

Welcome to the Residently network.

Rated 5 out of 5 stars

Great company to make moving easy

Residently have made moving into our flat so easy. Any quiries have been sorted quickly and the team are always quick to respond to emails.

November 13, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Will,

Thank you so much for your review and we are so pleased to hear it was an easy move.

Welcome to the Residently network.

Rated 5 out of 5 stars

Our experience with Residently has been…excellent

Our experience with Residently has been an excellent one. From our first call to enquire about a property, to moving in and receiving a lovely gift basket, the whole experience has been great. Alex and the team have really gone above and beyond to ensure that the process has been smooth and have managed any issues or questions we had in a prompt and professional manner. We would highly recommend using residently.

November 9, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Mohammed,

Thank you for your review and we are glad to hear that you liked the welcome basket.

Welcome to the Residently network.

Rated 5 out of 5 stars

Residently has been amazing!

Residently has been great. Very responsive to queries and have attended to all my requests. The welcome package at the apartment was a lovely treat. Great furniture. Really one of the greatest landlords - I don’t have any complaints

November 9, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Sinenhlanhla,

We love hearing these comments. Thank you so much!

Welcome to the Residently network.

Rated 5 out of 5 stars

Best agency

Very good agency

November 9, 2018
Unprompted review
Residently  logo

Reply from Residently

Hi Anne,

Thank you for your review. We appreciate it.

Welcome to the Residently network.

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