My new airsense 11 runs out of water during the night. The device also sends data to Resmed including AUDIO RECORDING that I cannot opt out of or stop as they have built a modem into the device.... See more
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Terrible products and even worse customer support. The machines are bad, really bad. Water boarding is what I’d call it. Customer service are an absolute joke and pin it on the user being at fault wit... See more
20 years with Resmed fantastic customer service .had many machines and masks, However latest F20 is rubbish ! Try reattaching the tube to the mask when it comes off . It requires the ability to feel... See more
A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in... See more
Company details
About ResMed
Written by the company
ResMed changes lives with medical devices and cloud-based software apps that better diagnose, treat and manage sleep apnea, COPD, and other chronic diseases.
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3.3
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The initial meeting felt like a time share apartment sales pitch.
The initial meeting felt like a pressure sales technique. The financial options were discussed above everything else first. They do not point out cheaper options, rent to try options and cannot give you a 1 year TCO figure for each plan.
Once I worked out the options, staff were very helpful in choosing the best mask for me and adjusting settings.
In the end I had to stop the trial as I was experiencing severe back pain which is a known side effect, but staff were surprised and seemed unaware of this side effect.
May 10, 2023
Reply from ResMed
Hi Ma,
Thank you for taking the time to share your experience with us.
We’re known to get things right, and we regret that you had an ingenuine experience with our team. We’ll be sure to pass on the valuable feedback for improvement and we hope to see you again.
Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed
Always very helpful on the phone
May 10, 2023
Reply from ResMed
Hi Linda,
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Very quick and informative
Very quick. Very informative of delivery process and timing. Thank you.
May 10, 2023
Reply from ResMed
Hi Steven,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
I highly recommend Resmeds CPAP trial servicr
The support through my CPAP trial was invaluable. I received regular check-ins and advice from Resmed and the opportunity to trail a number of masks till I got the right one.
April 19, 2023
Reply from ResMed
Hi Jo-anne!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Always helpful- at Cleveland centre the…
Always helpful- at Cleveland centre the girls helped me sort out some maintenance issues very efficiently and l didn't have to wait very long for assistance
May 9, 2023
Reply from ResMed
Hi Sylvia!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
There was nothing wrong with the…
There was nothing wrong with the service or the machine. But I am claustrophobic & get irritated from anything attached to me while trying to sleep 😴 💤
April 17, 2023
Reply from ResMed
Hi Elias!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive experience with our team and hope we see you again in future.
Sleep well,
ResMed Australia
As usual purchasing from Resmed is easy…
As usual purchasing from Resmed is easy and always arrives in a few days. Ongoing happy customer
May 9, 2023
Reply from ResMed
Hi Des,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience. Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
The sales person I had could not answer…
The sales person I had could not answer any of my questions that deviated from her script. I was lucky I had my daughter with me who has a machine herself who could decipher the script.
Still not sure I got the best plan.
No idea what her name was.
May 9, 2023
Reply from ResMed
Hi Deborah,
Thank you for taking the time to share your experience with us.
We’ll be sure to pass on the valuable feedback for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well, ResMed
Resmed products are of excellent…
Resmed products are of excellent functions and great quality. And Lizzy Kim is very helpful and knowledgeable on the products.
May 8, 2023
Reply from ResMed
Hi Long,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience. Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Kerrie!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
YouAppreciation have been helpful and prompt and it…
You have been helpful and prompt and it is really appreciated. THANKYOU
April 30, 2023
Reply from ResMed
Hi Rhonda,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Awesome
Friendly , well trained staff that made my experience a good one , thanks again, I would not hesitate to recommend resmed .
April 30, 2023
Reply from ResMed
Hi Richard,
Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Mal,
Thank you for taking the time to share this review with us and the community. We understand the SnoreRx isn't for everyone, which is why we offer a 30 Day Money Back Guarantee on all of our sleep health products. Please reach out to us on info@resmed.com.au for further information.
Sleep well
ResMed Australia
Reply from ResMed
Hi Anne,
Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time.
Sleep well,
ResMed Australia
Reply from ResMed
Hi David,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Quick and Nice
I bought some HumidX filters for my AirMini. The price was better than I used to buy from hospital. The delivery was Quick and Nice! Thanks.
May 8, 2023
Reply from ResMed
Hi Likai,
We are so thrilled to hear of your prompt, affordable experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Fantastic customer service
I recently started a subscription with ResMed to receive a new mask and tank annually, the mask I received was the wrong size, the customer service was fantastic, they were quick to respond and very accommodating when needing to return and swap for correct size. Thankyou Resmed, the new mask is perfect.
April 16, 2023
Reply from ResMed
Hi Susanna,
Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time.
Sleep well,
ResMed Australia
Good service
Quick service. Product good. Price a bit high for pensioner even with discount.
April 16, 2023
Reply from ResMed
Hi Carol,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients.. Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Help given when it was needed
I was only recently diagnosed with sleep apnea, and the staff at ResMed were professional, caring and honest. Everything I wanted!
April 16, 2023
Reply from ResMed
Hi David,
Great to hear that our team was able to support you on your sleep journey. Your experience is exactly what our customer care team strives to achieve for all of our clients.. Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Stopped snoring from day one and sleep…
Stopped snoring from day one and sleep is more refreshing
April 10, 2023
Reply from ResMed
Hi John
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
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