I'm in two minds at the moment. Resolver in in cahoots with Bingham solicitors for a no win no fee claim for data breaches with Google, Microsoft,etc. I filled in a basic form to see if I could claim,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found out about Resolver via Martin Lewis (Money Saving Expert). Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help. To cut a long st... See more
Company replied
always helpful, im bemused as to why it dosnt get all 5 star reviews. its an excellent tool to get an outcome from companies or escalate them to there governing bodies. you certainly get a faster, b... See more
Company replied
They certainly try their best to protect us from sham companies. Sometimes you can't escalate which is disappointing. But they advise as much as possible and we really can't complain for a free se... See more
Company replied
Company details
Written by the company
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contact info
United Kingdom
- resolver.co.uk
3.3
Average
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and communication
Great service and communication from this company. My issue was swiftly resolved and Resolver really helped me to get through to the team I needed and had issues with. Thanks Resolver!
August 13, 2025
Unprompted review
Reply from Resolver
Hi Madison,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
Resolver the last beacon of hope
Resolver is one of the last beacons of customer rights and they help many customers get their rights in a market where customer rights have been long forgotten.
I used their services to get my money back from Currys. And resolver did not even have to get involved, the fact that they oversaw the case was enough
Thank you resolver
August 8, 2025
Unprompted review
Reply from Resolver
Hi Mo,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Fantastic help resolving a dispute- I…
Fantastic help resolving a dispute- I couldn’t be more grateful!
August 7, 2025
Unprompted review
Reply from Resolver
Hi Sally,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Contacted Resolver regarding Debenhams…
Contacted Resolver regarding Debenhams not refunding me yesterday afternoon. By this morning, i had had a reply from Resolver and a refund from Debenhams. Over the moon with this service. Thanks very much.
August 7, 2025
Unprompted review
Reply from Resolver
Hi Denise,
Thank you for your kind feedback. We’re thrilled to hear we could help you get your refund! If you ever need assistance again, we're always here to help.
This company does not help to resolve…
This company does not help to resolve issues, it just acts as an email service. Total waste of time.
August 7, 2025
Unprompted review
Reply from Resolver
Hi Anita,
We’re sorry to hear that you haven’t found our service helpful - it seems there may have been some misunderstanding about what our service provides.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We’re not a third-party service or complaints management company and do not act or look into matters on behalf of users. Instead, we are a user controlled complaint resolution service, that aims to make the complaint process easier and more efficient.
Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.
However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
I was totally blown away this company…
I was totally blown away this company does not help in resolving anything it’s just a sight you can get templates or use their page to email the company you have issues with. Won’t use again
August 5, 2025
Unprompted review
Reply from Resolver
Hi Carol,
Thank you for leaving a review, we’re sorry to hear that you didn’t find our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It is our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Flight cancellation claim settled
The airline were not responding to our direct emails. Resolver communication templates and prompts to contact the airline we were in dispute with were very helpful. Thanks to Resolver, we recently received a full settlement for our flight cancellation without having to take legal action.
July 30, 2025
Unprompted review
Reply from Resolver
Hi Aileen,
Thank you for your kind feedback! We're so glad we could assist you in receiving your full settlement. If you ever need assistance again, we're always here to help.
A big con
A big con. It’s trying to harvest all my details including bank details and hasn’t sorted out my issue with H+M.
August 1, 2025
Unprompted review
Reply from Resolver
Hi Philip,
Thank you for your feedback, we're sorry to hear that your case with H&M hasn’t reached a positive outcome.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications - the escalation levels should also help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
It’s also concerning to hear you’ve been asked to provide bank details. Resolver is a free service, and we will never request this kind of information. Please contact our support team at support@resolver.co.uk, and they'll be happy to investigate this further.
I was feeling upset with a penalty…
I was feeling upset with a penalty charge from TFL. Resolver took up my case and it was cancelled. I want to say thank you. This is not the first time I have been helped by them. I appreciate their service.
May 26, 2025
Unprompted review
Reply from Resolver
Hi Maureen,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Yodel
I returned a parcel to Robert Dyas via Yodel. Robert Dyas said the Yodel courier would collect my parcel and bring a label. When the courier arrived he said did the parcel have a label. I said no I was told you would bring one. He said ok and took the parcel On checking with Yodel it said the parcel should arrive at Robert Dyas on 16/7. It is now 19/7 and the parcel is still at Yodels hub. Despite numerous live chat conversations I am no nearer to c resolving this issue and just feel I am being fobbed off. Terrible company. Avoid like the plague
July 19, 2025
Unprompted review
Reply from Resolver
Hi Lynda,
You have left a review for Resolver and not the company you may wish to rate directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-
Useful service.
Unfortunately had to use the service a couple of times and it actually brought results. It is weird that the businesses didn't reply to my emails sent directly to them but they responded to my case on resolver. Manage to resolve the issues and get refunds.
Definitely an method worth trying if you are struggling to resolve a dispute with a business.
Easy to use with clear layout and good follow ups.
May 1, 2025
Unprompted review
Reply from Resolver
Hi there,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Data Collecting Site Nothing More...
DO not waist YOUR time and energy posting stuff on there, i have posted about 5-6 times and got now wear or any help or contact from the companies i have complained about,
it is just a website that collects data from disgruntled buyers who think the website will assist with their complaint but it won't nothing will come of it,
waist of time as the companies never answer back, So don't waist your time on there.. as nothing will get resolved, Account deleted waist of time,
Information we collect about you, Each time you visit our site or use our apps we may automatically collect the following information:
Technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login
information,
browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL)
Clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse,
All Collected and YOUR INFO too....
{Edit} Extremely effective.. MMM Well i got no help what so ever with my complaint about Hp..{Edit}
July 4, 2025
Unprompted review
Reply from Resolver
Hi there,
Many thousands of people have found Resolver to be an extremely effective online platform for the resolution of their consumer complaints. Indeed we have addressed over 5 million consumer complaints since inception in 2014 and received praise and thanks for the service we provide free of charge!
Regarding your concerns about data collection - like many companies' websites we collect certain information to help us improve the site's performance and user experience. We take data privacy seriously and our full privacy policy outlines exactly what it is we collect and how it is used. We are committed to protecting and respecting your privacy and will never sell personal data to third parties without your disclosure.
Great results from Resolver
Thank you so much Resolver in your help with getting my River Island refund back after 3 months of getting no where with them and their customer service myself.
Will definitely recommend you to others!
June 27, 2025
Unprompted review
Reply from Resolver
Hi Julie,
Thank you for your kind feedback. We’re thrilled to hear we could help you get your refund!
Amazing
Amazing, thank you so much! Resolved my issue with the company within a day after raising the case with Resolver. Took me a month before that trying to get my refund from the retailer. Very happy, thank you!
June 19, 2025
Unprompted review
Reply from Resolver
Hi Irina,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Resolver is a free
Resolver is a free, independent issue resolution service.
Great service easy to use really efficient
Definitely recommend 👌
June 18, 2025
Unprompted review
Reply from Resolver
Hi Craig,
Thank you for the kind review! We're so pleased to hear you've found our service efficient! Your recommendation means a lot to us. If you ever need help again, we're always here to support you!
Contacted resolver
Contacted resolver about a problem with Debenham I've been waiting for a refund for over a month ,contacted resolver on the 9th and by the 10th Debenham had messaged me to apologise and refunded my refund to my bank account, many thanks to both conpanies much appreciated
June 9, 2025
Unprompted review
Reply from Resolver
Hi Julie,
Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Origin Broadband / Ombudsman accused Resolver
I have always used Resolver and been happy with the result
But recently had a complaint about Origin Broadband charging me double they didn't reply and it got escalated to the Ombudsman they have given a verdict of that the emails was sent to the wrong address but I did this through the Resolver and then they claimed that it was a third party so they dismissed my complaint
I just want the Resolver aware that the Ombudsman are saying they gave it the wrong address and because they are a third party they have dismissed my complaint
Be aware this is what the Ombudsman are doing
June 5, 2025
Unprompted review
Reply from Resolver
Hello Mrs Senington,
Thank you for taking the time to report this.
Resolver is not a third party service - we’re a free online complaint tool that helps consumers raise complaints about UK based businesses. I’m very sorry that the Ombudsman told you otherwise.
It’s also concerning to hear that you didn’t receive a reply from Origin Broadband after submitting your complaint. We take reports of a company not responding correctly via our service very seriously and will be investigating this.
I sincerely apologise for any inconvenience this may have caused you, but thank you for taking the time to bring this issue to our attention.
I am actually so grateful for Resolver
I am actually so grateful for Resolver. I used it to raise a dispute about owed refund from Boohoo as their customer service is brain-dead and doesn't understand English. I was feeling stressed and ready to lose that money to Boohoo, when I thought I'd give Resolver a try. Within an hour of sending my case via Resolver, Boohoo's dispute team got back to me to apologise and issue the owed refund. I am glad Resolver got their attentions so efficiently that I should have used it rather than waiting 48 hours for an unhelpful auto-reply from their facebook messenger. Also, who uses Messenger as an official channel for customer services in this day and age? My husband kept alarming me that this could be a scam. He couldn't believe it when I confirmed that on Boohoo's page... But anyway this is a good review for Resolver. I am just grateful that you exists!
May 20, 2025
Unprompted review
Reply from Resolver
Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
They are brilliant
They are brilliant. They have helped me on four occasions now and, all the cases have all been resolved. I would certainly recommend them.
May 3, 2025
Unprompted review
Reply from Resolver
Hi Wendy,
Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Resolver are absolutely amazing
Resolver are absolutely amazing ! They have assisted me with 2 company disputes. One small and one large. The process is straightforward. Thank you Resolver for all your help *****
October 18, 2024
Unprompted review
Reply from Resolver
Hi Katy,
Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.