I'm in two minds at the moment. Resolver in in cahoots with Bingham solicitors for a no win no fee claim for data breaches with Google, Microsoft,etc. I filled in a basic form to see if I could claim,... See more
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I found out about Resolver via Martin Lewis (Money Saving Expert). Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help. To cut a long st... See more
Company replied
always helpful, im bemused as to why it dosnt get all 5 star reviews. its an excellent tool to get an outcome from companies or escalate them to there governing bodies. you certainly get a faster, b... See more
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They certainly try their best to protect us from sham companies. Sometimes you can't escalate which is disappointing. But they advise as much as possible and we really can't complain for a free se... See more
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Company details
Written by the company
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contact info
United Kingdom
- resolver.co.uk
3.3
Average
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome support!
Booked to fly Heathrow to New York, back in 2018, but our outbound was delayed 8 hours for tech reasons. Claimed a refund on return to UK but BA rejected our claim. Long story short; Resolver gave us letter templates and after several to & fros BA finally coughed up. Couldn’t have done it without Reselvers help.
August 6, 2024
Unprompted review
Reply from Resolver
Hi Simon
Thank you for leaving a review, we’re delighted to hear you found our service helpful!
This group has really helped me
This group has helped me get money back from airlines and several other things too. They really helped me setting out letters and giving advice. Totally recommended
August 23, 2024
Unprompted review
Reply from Resolver
Hi Philip,
Thank you for leaving a review, we’re delighted to hear you found our service helpful!
They have certainly helped me in the…
They have certainly helped me in the past but it seems. Like it depends on who the company is.
I know the one issue I had with Evri I was left with no response but overall not to bad
April 6, 2025
Unprompted review
Got me my money and compensation!
April 6, 2024
Unprompted review
Reply from Resolver
Hi there,
Thank you for the kind review. We're so glad to hear we could help you get your compensation!
When I thought all was lost and not…
When I thought all was lost and not getting any where with my complaint, a friend recommended Resolver whom I'd not heard of before came to the rescue. They helped me to get a resolution which saved me from getting a fine. If you have something you need help with, get in touch with them to help you resolve the matter. You won't regret it and it's free.
August 14, 2024
Unprompted review
Reply from Resolver
Hi Velmar,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Refund from European Airline
I got in touch with Resolver in its early days and was astonished how much help I got. It involved me being delayed by a flight with Aer Lingus. Basically I was delayed in Dublin for at least 6 hours flying to the USA. I wrote a letter via Resolver (who helped with the wording) to Aer Lingus. The airline did the normal thing and just rejected it out of hand - I suspect that is their first response. Resolver then said to me they will write to a particular Department. Again, this was rejected. Resolver said they were expecting this and then wrote another letter and copied in the CEO. The next thing I know is that the airline accepted the complaint and sent me a refund cheque - in full. By the way, this was what they had to do due to EU regulations - it was the minimum they had to do by law. Resolver knew what to do which resulted in success. I haven't had a need to use them again, but have recommended them to others.
July 6, 2024
Unprompted review
Reply from Resolver
Hi there,
Thank you for your kind feedback! We're delighted we could help you with your case, and it's great to hear you had a positive outcome. If you ever need assistance again, don't hesitate to reach out!
Successful conclusion thanks to Resolver
I had used Resolver in the past to assist me in a claim - successfully. Last year I realised I had one claim I had forgotten about until they reminded me - moving, lockdown etc had put it out of my mind! It had been lodged with the Ombudsman but they had lost my details of it and Resolver managed to find all old documents and get them into a format acceptable to the Ombudsman to investigate my original issue. This resulted in several thousands pounds being repaid to me. This would not have happened if Resolver had not helped me so much.
April 6, 2024
Unprompted review
Reply from Resolver
Hi Weaver,
Thank you for your kind feedback! We're delighted we could help you with your case, and it's great to hear you had a positive outcome. If you ever need assistance again, don't hesitate to reach out!
Resolver has all the tools and when…
Resolver has all the tools and when ever I have had to make a complaint about a company. The company always seems to respond quicker then if I had gone direct ! I feel this is due to using resolver. The tools are great the letters / templates etc. Brilliant 🤩 thank you so much ☺️
April 6, 2025
Unprompted review
Reply from Resolver
Hi Deborah,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
I used Resolver years ago for an issue…
I used Resolver years ago for an issue with a complaint I had with a service provider, I wasn't getting far on my own, so I gave Resolver a go not knowing much about it.. within a few weeks whilst keeping me informed I got a refund. Followed Resolver since and woukd use again if needed.
April 6, 2025
Unprompted review
Reply from Resolver
Hi Callum,
Thank you for the kind feedback, we're delighted to hear you got a refund! We're always here if you need us again!
Vinted were ignoring my complaint and…
Vinted were ignoring my complaint and emails. As soon as Resolver got involved, I got a response the same day!
February 1, 2025
Unprompted review
Reply from Resolver
Hi there,
Thank you for the kind feedback, we’re so glad to hear our service helped prompt a response from Vinted!
No hassle
No hassle. Immediate response from Costa. All problems resolved
March 14, 2025
Unprompted review
Reply from Resolver
Hi Sandra,
Thank you for the kind review. We're thrilled to hear our service was helpful to you!
I welcome receiving Resolvers email as…
I welcome receiving Resolvers email as the information included can help many people who need it.
April 4, 2025
Unprompted review
Reply from Resolver
Hi there,
Thank you for the kind review! We're so pleased to hear you've found our emails helpful!
Flight delayed March 25. Paid April 25
I complained to an airline for delay through resolver and got most our 2 airfares back. Just over £1000. It was easy and no commission to pay to anyone. Thankyou resolver. Highly recommended
March 23, 2025
Unprompted review
Reply from Resolver
Hi John,
Thank you for the kind review. We're thrilled to hear that our service was helpful to you!
Never heard of them prior to this…
Never heard of them prior to this experience. Thought id leave a review to help out anyone sceptical like me. I was abit nervous as thought there would be a catch but there wasnt. I was having issues getting a response from Hisense. I had sent emails and facebook messages and after 3 weeks I still had no response or acknowledgement. I was furious as having issues with a washing machine we bought roughly 8 months ago so went to google to look at places like FOS & citizen’s advice. None were able to help in an issue with an appliance. I stumbled across resolver and even though I hadnt heard of them took the leap and got them involved as I was beyong annoyed that Hisense were basically ignoring me. Suprisingly Hisense replied via resolver the same day providing me with a contact number to call to try and resolve my current issue. Very impressed with the quick turnaround. Resolver basically just acts as a middle man and took the information on my issue and generated a professional strongly worded email to Hisense which surprisingly caught their attention as its sent from Resolver and not your own email. Responses from the company then come back through resolver for you to view. Completly free service. Easy to use and understand. Will certaintly use again if needed. Been on the phone to Hisense today hopefully will get resolved.
April 2, 2025
Unprompted review
Reply from Resolver
Hi Coco,
Thank you for the kind review! We're so pleased to hear you've found our service useful!
Worked for us.
We just used Resolver as we had no luck using clarins customer services.The issue was resolved within 24 hours and we got a refund.
March 29, 2025
Unprompted review
Reply from Resolver
Hi John,
Thank you for your kind feedback. We’re thrilled to hear you've received your refund!
Case No. RES11002340 never got solved
My Case No. RES11002340 never got solved and they never came back to me! worst company i have dealt with in history!!!!
I DONT RECOMMEND THIS SITE TO ANYONE!!!
March 27, 2025
Unprompted review
Reply from Resolver
Hi Mehul,
We're sorry to hear that your case with TikTok didn’t have a positive outcome.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications - the escalation levels should also help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com
Best of luck moving forward.
Usless
Usless, waste of time. completed online form only to get a generic message back Evri, phone this number. that number says, we are busy.
March 24, 2025
Unprompted review
Reply from Resolver
Hi Chris,
Thank you for leaving a review, it's disappointing to hear you've had this response from Evri.
Unfortunately, Evri have an extremely inconsistent attitude to complaints raised - they accept some claims, but in other instances reply with an automated reply as they have to yours.
Resolver’s aim is to make the complaints process easier and clearer for both consumer and company by bridging the gap between them and improving the whole nature of customer service. We believe that how you complain should be up to you and that companies should make it as easy as possible for you to get your voice heard. This is one of the changes that we are trying to make to the world of consumer rights.
The vast majority of the companies that we deal with are actively addressing our users' complaints and, as Resolver becomes more established, the small proportion of uncooperative companies will find it increasingly difficult to ignore our users.
Moving forward, I suggest staying as proactive as possible with your communications - continue to email from your Resolver case file as well as contacting them directly.
Please be advised that we have found Evri to respond, despite sending out these automated emails. Users who ignore and carry on messaging Evri sometimes will get a response.
Best of luck moving forward and please don't hesitate to get in touch with our support team for further support.
I don't really get it
I don't really get it. The service seems to do nothing except let you write about your complaint.
They don't escalate or contact the company or don't seem to and if they do you never hear about it or get any results.
March 18, 2025
Unprompted review
Reply from Resolver
Hi Adrian,
Thank you for your feedback, I’m sorry to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service provides a structured process for consumers to resolve issues, and enables consumers to manage and store all their customer service issues in one place.
I'm sorry you weren't given the option to escalate your case - we do offer different escalation pathways for most companies listed in our system, but as we can only work within a company's existing customer service procedures, if the company you are complaining to doesn’t have an escalation process, we cannot provide one.
In any case of a limited or unsatisfactory response from a company we recommend staying as proactive as possible with your communications, continue to email from your case file; if that doesn’t get a response and there is the option to do so, call them.
Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out to our support team.
Dissolve Resolver
Resolver? They don’t resolve anything. They just send you crappy emails all the time and ask for donations so they can keep resolving nothing. It’s pointless, it’s seems to be just a platform to send messages through and there is still no outcome. Don’t waste your time and don’t give them any money.
January 15, 2025
Unprompted review
Reply from Resolver
Hi Mark,
Thank you for your feedback, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It is our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 7.5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com
Regarding your comments about donations, our service is free for users, and we only ask for donations to help us continue offering this service at no charge.
Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out.
Found what I wanted quickly.
March 1, 2025
Unprompted review
Reply from Resolver
Hi Tom,
Thank you for leaving a review, we’re so glad to hear you found our service useful!
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