Restinpieces Reviews 34

Beautiful jigsaws and great customer service thank you

As other reviewers, I discovered after purchasing a jigsaw at £27.99, they distribute through purchasing from another company, from whom I could have purchased directly for £16.99.
No customer service response for a refund despite contacting then 3 times !!!!

I have spent over two hundred pounds on jigsaws from this company. I loved them, difficult and exciting to complete.

And then!!!!!!! I have just found out that they take the order and outsource elsewhere to have them delivered. Delivery was spasmodic as address varied considerably.

Worst of all I found out that the out sourced suppliers charge around 50% less than Rest In Pieces charge!!!!!!

So my view is…..Find your choice of jigsaw elsewhere. I am bitterly disappointed.

Flat out theft. Order never arrived. I wrote to them twice but no reply. They had the hide to keep sending promotional e-mails for more things I might not want to be sent.

Their website gives the impression that they are selling carefully sourced, high-quality jigsaws - they have a whole values statement and everything. But when I placed my order for a £20 jigsaw, I received a parcel a few days later from Amazon with a gift note from Rest in Pieces. I looked up the puzzle on Amazon and it was selling for £5.98. They seem to be advertising products for sale on their website and then ordering them direct to the consumer from Amazon with a gift note, then pocketing the difference. If I'd wanted a cheap jigsaw puzzle from Amazon, I would have bought a cheap jigsaw puzzle from Amazon. I was really annoyed. In fairness, when I complained they responded to me quickly and agreed to give me a full refund (I had to return the puzzle to Amazon, of course!).

These are really difficult jigsaw puzzles because the pieces aren't conventionally cut. It really was the most difficult jigsaw I have ever done and I absolutely loved it. On many occasions I thought that it was impossible but after many, many enjoyable hours I completed it.

I received a quick response to my question and an unexpectedly generous solution that cemented my already positive view of Rest In Pieces. I'm excited to share the my puzzles with someone and hopefully bring them into the fold. Treated me like I was a person and not just another email. That's rare in today's world. I'm very impressed.

Great customer service! Responded right away when I wanted to amend my order and the quality of the puzzle was great

Complete losers but actual choice of word will not be accepted. Just don’t buy from them

Don’t believe their values statement on their ‘About’ page of the website. You think you’re dealing with quality people producing quality puzzles for a quality Company. Total rip-off site. They don’t produce puzzles themselves but source from elsewhere then mark it up by a huge amount. You think you’re paying for a real quality product and hence the price. YOU’RE NOT!

Item did not arrive. Not marked as despatched. Customer service was not responsive to calls, texts, emails, or WhatsApp until I received one reply that said the responsibility lay with courier (note: not marked as despatched).
I continue to message them requesting refund as I no longer want the item (which has not been despatched).

I paid via PayPal so have to wait 180 days.

This is a scam website. The puzzle I bought was different from the one they sent me, which was a cheap knockoff they purchased from Amazon and sent to me with a £10 mark-up.

This is a scam website. The puzzle I bought was different from the one they sent me, which was a cheap knockoff they purchased from Amazon and sent to me with a £6 mark-up.

Do not buy, do not trust.

Jigsaw puzzle bought from this company was shipped to us directly from Amazon but for £6 more than buying it on Amazon in the first place. (The other puzzle I purchased was only £1 more than Amazon, so the total of the rip off was £7.)

Avoid!