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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and eagerness to resolve issues. Many highlight the exceptional customer service, noting the quick response times and the availability of support even after hours. People appreciate the smooth and efficient user experience, finding the platform easy to connect with various services and reliable for their streaming needs. However, some customers also noted dissatisfaction with the service, describing experiences where their problems were not addressed, and they felt blamed for technical issues. A few reviewers mentioned unprofessional and condescending interactions with the support team, feeling that their concerns were dismissed or met with patronizing responses.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and helpfulness of... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team as helpful,... See more

User experience

Customers consistently note positive experiences with the user experience, finding the platform convenient,... See more

Service

People report ambiguous experiences with service. Many customers praise the excellent customer support,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and responsive nature... See more

Based on these reviews

Rated 4 out of 5 stars

It's hard to say anything deserves a 5 out of 5, though it was handled adequately. Thanks for the help.

Company replied

Rated 5 out of 5 stars

I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more

Company replied

Rated 5 out of 5 stars

SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more


Company details

  1. Software Company
  2. Media Company
  3. Video Editing Service

Written by the company

Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

465 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Need more features

Need more features, like slides in order to be more effective, and control of screen shares

April 1, 2024
Restream logo

Reply from Restream

Thanks for the feedback. Our Studio supports presentation slides and screen sharing.
We'd love to hear more about how our controls could be improved. Would you be willing to send your thoughts to our 24/7 Support chat and mention me?
Let's make it better for all creators.

- Anya, Product Marketing Director.

Rated 5 out of 5 stars

Excellent Team

Excellent Team

If you are looking for broadcasting solutions for OBS or turnkey easy to stream, this company is world class 🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅 including service, service enhancements, technical support and value. Stream ON Restream!

Thank you and have a magical day.

Tom Morrow

March 22, 2024
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Reply from Restream

Thank you, you are awesome!

Rated 4 out of 5 stars

Still learning the technology

Still learning the technology

March 1, 2024
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Reply from Restream

Thanks for the review. If you ever need help learning, our 24/7 live support chat is here. They are real humans who respond in minutes and offer tips from gear and setup to ways to increase your audience.

Rated 1 out of 5 stars

I was promised a total of 4 channels to…

I was promised a total of 4 channels to stream on if I upgraded but was only allowed two z

March 3, 2024
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Reply from Restream

We are sorry you had trouble streaming to all 4 channels included in your plan.

It looks like our support team fixed it by helping you adjust your OBS settings to connect with Restream.

You should be all set to enjoy your gaming creator plan, now streaming to 4 places. Thanks for your patience, and if you need more help, just let us know.

- Anya, Product Marketing

Rated 3 out of 5 stars

You can do better

You can do better! Enhance the platform (Studio) to remember cameras, camera settings and audio settings so they don't have to be re-setup each time. Also, you have a big opportunity for built-in scene switching, a feature which OBS doesn't have. You're off to a good start but there's a lot of untapped potential...release some of those features and it will surely elevate your product to the next level!

March 2, 2024
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Reply from Restream

Thanks a lot for your feedback on how to improve Studio.
We honestly appreciate you taking the time to share your thoughts with us.

Making sure settings like cameras and audio "stick" is something we see the value in, and we're on it. Plus, you'll be happy to hear that scene-switching is something we're already planning on introducing.

Keep an eye out for these updates, and don't hesitate to drop us more of your insights in our Support chat. With the help of creators like you, we can, indeed, do better.

- Anya, Product Marketing Director

Rated 3 out of 5 stars

expensive for just logo removal

the service itself is good but it's expensive and not useful enough compared to the price
i had trouble streaming to Twitter (X) / Instagram / kick
the only services that worked fine were YouTube and Twitch

edit: after reaching out to support they explained some technical stuff and etc, but it is still pricy for how limited the features are

February 4, 2024
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Reply from Restream

Thanks for sharing your thoughts. We're sorry to hear you find the cost high and that you've faced challenges with streaming to certain platforms.

We're always looking to balance quality and affordability; feedback like yours is crucial. Regarding the issues with Twitter, Instagram, and Kick, we'd like to dive deeper and help solve those for you.

If you're up for it, we'd appreciate the chance to discuss how we can make our service more valuable to you. Your satisfaction with YouTube and Twitch streaming is a great start, and we'd love to extend that positive experience across all platforms.

Anya, Director of Product Marketing

Rated 5 out of 5 stars

Its way easier now

Setting up each stream took a bit of effort the very first time (as it should). After that initial effort, starting a multi stream broadcast is as easy as clicking “start”!

Love how easy it is to use Restream.io. Thanks!

February 10, 2024
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Reply from Restream

Thank you so much for sharing your experience. We strive to make going live as easy as possible, so your feedback is very inspiring.
We are here to help if you ever need anything.
Happy streaming!
- Anya

Rated 4 out of 5 stars

Great

Great: better price than what I was paying elsewhere, more features to use like the various background music selections, countdown timers, scrolling marquee, and ease of prescheduling a live stream. We also liked the stream performance email immediately following the stream.

Cons: in the playback video stored on Restream and on YouTube, there are frame drops, so the video feed stalls every few moments. It almost appears to coordinate with when I click on viewer comments to display them on the screen. The post-stream performance email indicated no lost frames but that is not the case, though it is an improvement over the other company we used previously. Otherwise, this was a vast improvement in streaming performance over what we were previously getting elsewhere.

February 7, 2024
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Reply from Restream

Thank you so much for sharing such detailed feedback; it's very helpful.

If you experience what looks like frame drops and freezes in the future, please let us know via 24/7 Support Chat. We'd love to help you test before you go live and explore if small changes in your setup could improve the playback video for you and your audience.

Your kind words mean so much to us. Thanks again for choosing Restream.
- Anya

Rated 5 out of 5 stars

First Time user

It went well.

February 4, 2024
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Reply from Restream

Glad to hear! Thank you for the five stars and for streaming with us. We are here to help if you ever need anything!
- Anya

Rated 5 out of 5 stars

Makes livestream shows so easy!

I love this app! I've been looking for a way to host a show through Facebook groups (not pages) and through my LinkedIn profile (not company page), and my YouTube channel and restream makes it so easy. The fact that I can link it once, and then go live multiple times is a godsend! I've been trlling everyone.

January 30, 2024
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Reply from Restream

We're thrilled you love the app and find it easy to use for your shows! Thanks for streaming with us and for sharing the love.
- Anya

Rated 2 out of 5 stars

Terribly complicated to set up and use…

Terribly complicated to set up and use on LinkedIn. Totally bombed. Half the people never got the stream and only saw a waiting room in a pre-live state. The other half somehow got the stream and passed the link around in the chat. Comments were showing up in both places. After the event, a recording was available, but in a weird LinkedIn "event container" with a big "event canceled" banner on it. Totally confusing and broken.

January 25, 2024
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Reply from Restream

We're genuinely sorry about the difficulties with your LinkedIn Live event and the confusion it caused. We aim to make streaming easy and enjoyable for both hosts and viewers.

While it looks like some issues might be due to how LinkedIn handles and displays event status, we're eager to see how we can make things smoother on our side.

If you're open to it, I'd love to hear your ideas on improving the Restream interface for your team's next event. Let's chat.

Anya, Director of Product Marketing

Rated 3 out of 5 stars

Things could be added

For the most part it's been great to use. Just a few things I wish could be changed or added to the settings. Like if streaming to multiple platforms with with the chat we could select the ones we actually want displayed. As in I always have my Twitch on a separate window in OBS as that's my main platform I stream to and I wish restream I could turn Twitch chat off (or even individual turning on or off of any of them) and only show my FB & YouTube that way I wouldn't miss anyone chatting with those. Thry get lost in my Twitch even tho they are marked with the symbols for FB & YT. Then there's the issue of separating the audio. Restream doesn't have that, so everything with my sounds are on my VOD. That is the main reason I'm going to cancel my paid subscription with it.

January 8, 2024
Rated 4 out of 5 stars

Multi streaming is great but missing some game titles

Streaming to multiple platforms without loss of data is great. Adding more game selections to the list would make it even better. I play War Thunder and have to manually go into my social media platform and add it after the stream starts. Since I'm paying for more than 2 streams I hope this helps to make it happen.

January 6, 2024
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Reply from Restream

Thanks for your kind words about our streaming service! We're happy you're liking the multi-platform feature.

Great suggestion about adding more games like War Thunder directly to our list. We'll look into this.

We appreciate your support and patience as we work on these improvements. Let us know if there's anything else we can do for you.

Rated 4 out of 5 stars

Virtual background needs more and I…

Virtual background needs more and I think logos need to be where we want them to big and also bigger

December 22, 2023
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Reply from Restream

Thanks for your feedback on the virtual backgrounds and logo placement. We hear you – more options and better control over logos would be a big plus.

We're improving graphics in our Studio as we speak. Your input is super helpful, so thanks for sharing and streaming with us!

Rated 5 out of 5 stars

Love It!

It's an excellent interface! It’s so easy to use! It's intuitive, and if I was able to pick it up pretty quickly, anyone can!

The only concern I had was when I tried to stream to my FB profile AND FB page at the same time, it wouldn't let me. I'm going to try again this week.

January 3, 2024
Restream logo

Reply from Restream

Thank you! We're delighted to hear that Restream is intuitive for you; that's one of our primary goals, and your words truly encourage the entire team.

Yes, you can stream to both your Facebook profile, Page, and groups at the same time. Facebook Pages and Groups unlock with our Standard plan. If you have trouble connecting your page, please contact our support team. We are 24/7, and happy to assist with setup and share streaming pro tips.

Once again, thanks for this review, and for choosing to stream with us.
- Anya

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