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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and eagerness to resolve issues. Many highlight the exceptional customer service, noting the quick response times and the availability of support even after hours. People appreciate the smooth and efficient user experience, finding the platform easy to connect with various services and reliable for their streaming needs. However, some customers also noted dissatisfaction with the service, describing experiences where their problems were not addressed, and they felt blamed for technical issues. A few reviewers mentioned unprofessional and condescending interactions with the support team, feeling that their concerns were dismissed or met with patronizing responses.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and helpfulness of... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team as helpful,... See more

User experience

Customers consistently note positive experiences with the user experience, finding the platform convenient,... See more

Service

People report ambiguous experiences with service. Many customers praise the excellent customer support,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and responsive nature... See more

Based on these reviews

Rated 4 out of 5 stars

It's hard to say anything deserves a 5 out of 5, though it was handled adequately. Thanks for the help.

Company replied

Rated 5 out of 5 stars

I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more

Company replied

Rated 5 out of 5 stars

SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more


Company details

  1. Software Company
  2. Media Company
  3. Video Editing Service

Written by the company

Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

465 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

I used them everyday for more than one…

I used them everyday for more than one year and I know much about restream.io. It seems they have much traffic from the UK that it take for ever to let you sign in to the service. We stream from different countries including in europe and I noticed the login issue only from inside the UK. Platform always miss things up, Chat integration will not work. video will not start, user syncing issues. Logo appears to you but not in youtube and loads of other problems. Their customer service are quite fast and nice unless it's a core problem then that act like novice and do time wasting tactics so you'll give up before they admit the problem. They'll ask for endless number of reports and snaps just so tire you because they know about the issue and have no way to resolve it.

In general they are good but very unstable.

and for the PR who will reposnd to this asking me to speak to them for solutions, I already did and willing to have a chat to demostrate all issues I suffer from. Please don't respond with the same template. find my phone number from your platform and give me a ring.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Restream is a great tool

Restream has a good price, is reliable, offers all the basic features you might expect. There might one or two things more I'd like, but that's it.

May 25, 2023
Unprompted review
Rated 4 out of 5 stars

Restream remains the best streaming…

Restream remains the best streaming platform you can think of.Their studio features is all encompassing and will accommodate all your program need. Use RESTREAM BECAUSE IT’S THE BEST STREAMING PLATFORM.The room for improvement remains endless and the management is committed to it.

May 10, 2023
Unprompted review
Rated 4 out of 5 stars

YouTube channels work well on Restream

YouTube channels work well on Restream. Utilizing a personal Facebook page on Restream is difficult. You have to quickly change your settings on your personal FB from private to public or you cannot engage with anyone from that page.

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

It's a bit of a learning curve and I am…

It's a bit of a learning curve and I am still learning, that being said the ability to connect to different streams is very powerful! Once I get some Live streaming under my belt I can see myself being a paid customer. there's a lot you can do on the free account . Another big plus!

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. The only thing missing is that YellowDuck can not be used on Mac, so I still have to use 2 devices.

April 22, 2023
Unprompted review
Rated 5 out of 5 stars

This software is intuitive and it WORKS

Don't you just love it when software is intuitive. It is so easy that you don't have to ask anyone how it works! I am so grateful that I discovered restream.io and that it is affordable for the "little guy" cause I am hoping the multi-casting is going to help me grow my business.

April 6, 2023
Unprompted review

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