Paid for a package for laser hair removal for my forehead as my hair had started to grow unevenly and between my hairline and eyebrows. After 1-2 sessions, I had a clearly noticeable bald spot in my h... See more
Location
Switch locationShop M73, Greenwood Plaza, 18 Blue Street, 2060 North Sydney, New South Wales, AU
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See what reviewers are saying
I had my appointment cancelled due to my therapist being unwell, I spoke with Jewel who went above and beyond to secure another appointment and to work with me to minimise any inconvenience. An except... See more
Company replied
Lovely experience dealing with them. Booking was easy, and customer service was lovely too. I mistakenly bought the wrong product but they immediately processed the refund and advised that it will tak... See more
Company replied
The service is great! This is my first experience and I have no idea what to do before doing the treatment. I feel comfortable and happy.
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Company details
About Results Laser Clinic - North Sydney
Written by the company
We're committed to delivering real results! Results Laser Clinic is committed to making you look and feel your very best. Offering affordable Laser, Skin & Cosmetic treatments that deliver effective results every time! We are a results driven company focused on building confidence in your skin & body
Contact info
Shop M73, Greenwood Plaza, 18 Blue Street, 2060, North Sydney, New South Wales, Australia
- (02) 7809 8863
3.5
Average
116 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Paid for a package for laser hair…
Paid for a package for laser hair removal for my forehead as my hair had started to grow unevenly and between my hairline and eyebrows. After 1-2 sessions, I had a clearly noticeable bald spot in my hairline the size of a $2 coin, where the clinician had assured me was being effectively blocked off from being targeted. It took months to regrow, and I forfeited the rest of my package sessions because I no longer trusted the branch to do it properly. I was not offered a refund at all, or any sort of apology, just shrugs by staff. Won't be back
August 9, 2025
Unprompted review
Reply from Results Laser Clinic - North Sydney
Hi Supattra ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Poor Customer Service, from Management- Head Office
I recently purchased a series of treatments as I usually do. Unfortunately, I experienced four consecutive cancellations. The first three were due to the clinician falling ill, which is understandable. However, I was surprised that there was no backup plan in place for such situations, especially in a client-facing business based in North Sydney.
On the third cancellation, I arrived at the clinic only to find a sign saying it was closed. When I called the main switch line, the lady I spoke to was polite and assured me that someone would be available for my treatment on Wednesday. However, on Wednesday morning, I received a call informing me that the machine was broken. The response I received was the same rehearsed apology, which felt insincere.
I was promised a call from the manager, but it never came. When I called back and asked to speak to the manager, the person who answered claimed that they had tried to call me the day before, which was clearly untrue as I had no missed calls or messages. Eventually, I was able to speak to the manager (Jules), whose response was also lacking in understanding of my situation.
Given my limited availability during my lunch hour and the inconvenience caused by the cancellations, the manager suggested that I visit the city store instead of the North Sydney clinic. This suggestion was not ideal, due to caring for a family member. Which I had mentioned several times.
I understand the challenges of working with difficult clients, but in your industry client service is crucial. With an aloof and dismissive reaction from your manager, I will not return after using my treatment. I will discourage others from purchasing treatments due to poor staff behavior, offering store credit.
May 24, 2024
Unprompted review
Reply from Results Laser Clinic - North Sydney
Hi,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused. Your feedback is incredibly important to us and the client experience team would like to speak to you immediately.
May we ask you please email feedback@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - North Sydney
Hi Lisa ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be professional, pay great attention to detail and deliver great service.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
I paid for a treatment and did not…
I paid for a treatment and did not receive full service. I paid for the “Injectables Skin Care Micro Facial”. I did not receive the scalp massage or the Hylafil Line Eraser. I told the lady who was giving me the treatment that I thought these two were also included but I was made to feel that I was mis-remembering. As I walked away from the clinic I checked online because I was sure that I had paid for this treatment which included the scalp massage and eye treatment. Sure enough, I was right. I went back and told the clinician who said that she was not trained to perform these treatments. This is not the customers fault…why was I not informed that I would not be receiving the full treatment I paid for?? I should be given a refund. This was not even offered to me. If I had known that I would not be receiving what I paid for, I would have picked a different treatment.
January 25, 2024
Reply from Results Laser Clinic - North Sydney
Hi,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the treatment delivered.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
Great staff very friendly and…
Great staff very friendly and professional. Take their time on each session and don’t ever rush through . Overall best laser clinic I have been to.
January 18, 2024
Reply from Results Laser Clinic - North Sydney
Hi Mojdeh ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Good service
January 17, 2024
Reply from Results Laser Clinic - North Sydney
Hi Harpreet ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Nice work and great customer service !
November 29, 2023
Reply from Results Laser Clinic - North Sydney
Hi ,
Thank you for taking the time to review Results Laser Clinic.
We are so glad to hear you loved our Laser Hair Removal treatment and service. Thank you for your kind words and recommending us to others.
We look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Tina is amazing!
December 7, 2023
Reply from Results Laser Clinic - North Sydney
Hi Carmen ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be professional, pay great attention to detail and deliver great service.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
I really like result clinic located in…
I really like result clinic located in North sydney shes so kind and helpful
December 1, 2023
Reply from Results Laser Clinic - North Sydney
Hi Aimee ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to always deliver 5 star client experiences.
Thank you for your lovely feedback.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Laura is brilliant
Laura is brilliant, she really cares. Goes over and beyond to get the best result
November 1, 2023
Reply from Results Laser Clinic - North Sydney
Hi Amanda ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - North Sydney
Hi Irene ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be professional, pay great attention to detail and deliver great service.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Super friendly
Super friendly, professional and made me feel at ease during my appointment.
October 25, 2023
Reply from Results Laser Clinic - North Sydney
Hi Emilee ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team love hearing that they have helped our clients gain incredible results. We are so happy we get to be apart of your beauty journey and look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Tina has a great eye for detail and I…
Tina has a great eye for detail and I am delighted with her care and the results achieved.
October 12, 2023
Reply from Results Laser Clinic - North Sydney
Hi Susan ,
I hope you are well and thank you for reviewing Results Laser Clinic.
Your loyalty and support is greatly appreciated. Our passionate team of therapist and Cosmetic Nurse look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - North Sydney
Hi Andrew ,
I hope you are well and thank you for reviewing Results Laser Clinic.
Your loyalty and support is greatly appreciated. Our passionate team of therapist and Cosmetic Nurse look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Jenny is very professional and pleasant…
Jenny is very professional and pleasant to deal with
August 30, 2023
Reply from Results Laser Clinic - North Sydney
Hi Iris ,
Thank you for taking the time to review Results Laser Clinic
Our passionate team love hearing that they have helped our clients regain their confidence. We strive to deliver a 5 star experience through knowledge and expertise to achieve great skin results.
Thank you for your support and we will see you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
The service is great
The service is great! This is my first experience and I have no idea what to do before doing the treatment. I feel comfortable and happy.
August 17, 2023
Reply from Results Laser Clinic - North Sydney
Hi Sofia ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to always deliver 5 star client experiences. We are glad to hear you have had a comfortable experience.
Thank you for your lovely feedback.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Great service as usual
July 6, 2023
Reply from Results Laser Clinic - North Sydney
Hi Wiparat ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Lovely staff at north Sydney clinic
July 12, 2023
Reply from Results Laser Clinic - North Sydney
Hi Sarah ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team pride themselves in providing 5 star client experiences and exceeding expectations.
Thank you for your kind words, we look forward to seeing you soon.
Kindest,
Results Laser Clinic
Client Experience Team
Charged separately
I was told in my first laser session that I could swap out the underarms in my package for my face. However in my 2nd session, AFTER getting my face done, I was told I can’t do that and I was charged separately for my face? She explained the reasoning for this and if I am unable to swap things out within a package that is fine, but I was not told this prior to getting it done and forced to pay after the session.
Besides this issue the staff has been very nice and professional, laser has been working great for me personally and the store is very clean.
July 4, 2023
Reply from Results Laser Clinic - North Sydney
Hi ,
Thank you for taking the time to review Results Laser Clinic.
We appreciate you feedback and letting us know
Our team strives to always be polite and work hard to deliver amazing results for our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
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