My original review is below, followed with a response today. I contacted the number, waited as the next caller in queue only to have my call end/hung up on. What are Results Laser Clinic th... See more
Company replied
Location
Switch locationNorthland Shopping Centre, B019/2-50 Murray Road, 3072 Preston, VIC, AU
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See what reviewers are saying
Chloe was great, she explained everything very clearly and gave me a really good indication of how many visits I would need and things to do for post care which really helped. Very pleased for my firs... See more
Company replied
When I visited the place last week the staff was very kind and friendly. They also were very transparant about the pricing. I did hair laser removal and she gave me privacy to prepare myself and she e... See more
Company replied
Just had my first hair removal experience at result clinic Northland with lovely Natalie and she precisely caring about your skin. love her and will continue to do more sessions and treatments with th... See more
Company replied
Company details
About Results Laser Clinic - Northland
Written by the company
We're committed to delivering real results! Results Laser Clinic is committed to making you look and feel your very best. Offering affordable Laser, Skin & Cosmetic treatments that deliver effective results every time! We are a results driven company focused on building confidence in your skin & body
Contact info
Northland Shopping Centre, B019/2-50 Murray Road, 3072, Preston, VIC, Australia
- (03) 9966 7811
4.1
Great
278 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Poor customer service and satisfaction
My original review is below, followed with a response today. I contacted the number, waited as the next caller in queue only to have my call end/hung up on. What are Results Laser Clinic thinking when it comes to retaining and improving client relationships? Shame on the organisational management.
Company policy is completely unreasonable and unjustified. On what grounds is it ever ok for a company to take money for unfulfilled service(s)!!
It’s unfortunate I’ve already paid for a separate existing package. If I’d know this would be the outcome of my loyalty to your company, I would’ve chosen your competitor(s)without any doubt.
Totally unprofessional & un-Australian!
Response from the owner an hour ago
Thank you for sharing your feedback with us. We sincerely apologize for the delayed response and for any inconvenience this may have caused. To thoroughly address your experience and gather further details, we kindly request that you return our call at 02 7809 8898 at your earliest convenience. We are committed to understanding and resolving any concerns you may have.
March 12, 2025
Unprompted review
Reply from Results Laser Clinic - Northland
Hi There ,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email info@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
If I could give minus stars I would.
If I could give minus stars I would. BUYER BEWARE!!!!
Gave my mate a voucher for here for his birthday so we could go get Botox together. We’d done it before a few times and had great results at my skin clinic in northcote, with the results lasting over 6 months. I decided to try here because it was closer to home and they seemed nice and professional. Damn was I wrong.
We got there and asked for Botox and the technician who is only there on Thursday’s, started promoting another brand which was like a generic brand of Botox telling us that it was a lot cheaper. She said we’d need more units but that it would last longer than Botox. We asked her if she was sure and she said that every person she gave it to had great long lasting results. So we agreed.
She started and we questioned her technique as it didn’t feel right while she applied it. That the needle felt crunchy going in unlike the last time we got Botox. She finished and told us the usual. Stay away from the sun, don’t lay down for at least 4-6 hrs ect.
Within a week we started seeing the results which were great. Within 4 weeks, these results already started fading on both of us. I was already back to almost full movement. So we made an appointment with the technician to check it as we expected more for what I’d paid. We got to see her 2 weeks later when she was available and she basically just said that there was nothing she could do for us and that everyone else’s results she had treated lasted longer than Botox. She didn’t offer us to fix it or a refund of any kind.
I rang head office to complain and the person I spoke to said that she too had had great results with the generic brand, dismissing the fact that it was fading on both me and my mate at the same time. Which to me just seemed like the technician talked us out of Botox and into the generic brand because the results wouldn’t last long and we’d need more sooner. Head office also said they wouldn’t do anything of offer any refund or top up. And that the results should technically only last 6-8 weeks. After the phone call I did more research online and everything I read said it should last 3-4 months while proper Botox which is what we wanted lasts 6-8 months. So she too was completely lying.
I spent almost $1200 for this treatment for my mate and I and feel like I’ve just thrown that money straight in the bin.
RESPONSE TO RESULTS LASER CLINIC:
I understand that results are different for everyone. Maybe if your technician would have just given us Botox which is what we came in for instead of aggressively getting us to agree to the “generic version”, in which the results lasted all of three weeks, We would have been happier with the results, and I wouldn’t be leaving you this terrible minus 3 stars result. Also, if you were a better company, you would also be doing something about it to retain me as a customer and not making me feel like I just threw away $1200! YOU ARE AN AWFUL GREEDY CRAPHOLE OF A COMPANY!!!!!!
October 10, 2024
Unprompted review
Reply from Results Laser Clinic - Northland
Hi,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
We thank you for your Feedback and as i am sure you are aware each of our treatment results depends on the individual.
Again Thank you for taking the time in giving us your feedback
Kindest,
Results Laser Clinic
Client Experience Team
"
Midyas review
Midya was very helpful,she answered all my questions and was very patient .Also very Kind and friendly and I didn't have to wait a long time for my appointment
October 12, 2024
Unprompted review
Reply from Results Laser Clinic - Northland
Hi Kim ,
Thank you for taking the time to review Results Laser Clinic.
We strive to deliver a 5 star experience through knowledge and expertise to achieve great results.
Thank you for your support, we look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Great customer service
Great customer service. I was really apprehensive going into my appointment but the staff members friendly and empathetic manner put me at ease
June 8, 2024
Reply from Results Laser Clinic - Northland
Hi Lucy ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Steph was amazing
Steph was amazing, took her time and was very thorough. Sometimes the girls seem to rush through it and I’m not convinced I’m getting the best treatment.
June 6, 2024
Reply from Results Laser Clinic - Northland
Hi Katrina ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Excellent service the consultant that…My consultation
Excellent service the consultant that performed my treatment was very good and really helpful. I would highly recommend them.
June 4, 2024
Reply from Results Laser Clinic - Northland
Hi Molly ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.
Kindest,
Results Laser Clinic
Client Experience Team
Do too quick at sensitive areas
I’m not happy because staff do too quick at sensitive areas and my hair still grows up in other week.
June 3, 2024
Reply from Results Laser Clinic - Northland
Hi ,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the service received.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
Chloe was so wonderful highly recommend her
Chloe is talented she made me feel comfortable highly recommend her
May 24, 2024
Reply from Results Laser Clinic - Northland
Hi Navdeep ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Northland
Hi Ritu ,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the service received.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
Great service!
The staff were very friendly and professional. The treatment was great and they answered any questions I had. I will definitely be going back for future treatments.
May 18, 2024
Reply from Results Laser Clinic - Northland
Hi Michelle ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Chloe is a great worker
Chloe who is a great worker always is so friendly, knows her stuff and makes the whole experience really easy;
Always makes the session feel great.
May 7, 2024
Reply from Results Laser Clinic - Northland
Hi Danny ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
I have always had a great experience…
I have always had a great experience here. The staff are all friendly and polite. Will continue to use this company.
May 1, 2024
Reply from Results Laser Clinic - Northland
Hi Sharene ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Northland
Hi Joanne ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always treat clients with respect and work hard to deliver amazing results.
Thank you for your lovely feedback. We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Great Service
April 22, 2024
Reply from Results Laser Clinic - Northland
Hi Shannon ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team pride themselves in providing 5 star client experiences! Thank you for your review, we always aim to deliver attentive, professional and great service.
We look forward to seeing you soon.
Kindest,
Results Laser Clinic
Client Experience Team
Amaya has good customer service…
Amaya has good customer service throughout the treatment.
April 27, 2024
Reply from Results Laser Clinic - Northland
Hi Parul ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team love hearing that they have helped our clients gain incredible results. We are so happy we get to be apart of your beauty journey and look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Northland
Hi ,
Thank you for taking the time to review Results Laser Clinic. We sincerely apologise for the inconvenience caused during your appointments.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Northland
Hi Jyotisha ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Very good service a lovely lady did a…
Very good service a lovely lady did a very thorough job and was very friendly. Room could be a bit nicer though where the laser treatment is done.
April 10, 2024
Reply from Results Laser Clinic - Northland
Hi Peter ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Great experience
Always have a great experience, the ladies are lovely and create a very comfortable environment
April 3, 2024
Reply from Results Laser Clinic - Northland
Hi Siena ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to always deliver 5 star client experiences.
Thank you for your lovely feedback.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Northland
Hi Tony ,
Thank you for taking the time to review Results Laser Clinic.
We are so glad to hear you loved our Laser Hair Removal treatment and service. Thank you for your kind words and recommending us to others.
We look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
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