Dear Risk and Security, Something very distressing happened at Warringah Mall today. At the Results Laser Clinic they only had one staff member. She changed appointment times o... See more
Company replied
Location
Switch locationShop 1075B Westfield Warringah Mall, Old Pittwater Road, 2100 Brookvale, NSW, AU
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See what reviewers are saying
Jennie, from the Warringah Mall branch, truly understands the meaning of customer service. She's always willing to go the extra mile and is extremely caring. Even when I inform her that I will be late... See more
Company replied
Carmen at Warringah is fantastic!! We struggled to get good service and wasn’t happy with the treatment received until I was introduced to Carmen. Absolutely amazing!!! Myself and my daughter gave... See more
Company replied
The kindest women ever. I’ve tried other laser hair removal places and the service that you get at Results laser clinics is unmatched. Not only are they really sweet, they’re informed, keep your best... See more
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Company details
About Results Laser Clinic - Warringah Westfield
Written by the company
We're committed to delivering real results! Results Laser Clinic is committed to making you look and feel your very best. Offering affordable Laser, Skin & Cosmetic treatments that deliver effective results every time! We are a results driven company focused on building confidence in your skin & body
Contact info
Shop 1075B Westfield Warringah Mall, Old Pittwater Road, 2100, Brookvale, NSW, Australia
- (02) 7809 8869
4.6
Excellent
219 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Dishonest, unprofessional and imprudently taking funds, not honouring service
Dear Risk and Security,
Something very distressing happened at Warringah Mall today.
At the Results Laser Clinic they only had one staff member.
She changed appointment times on me twice.
I accommodated her twice.
When I arrived 3 minutes late to the appointment time that she changed me to, she abused me for being late and then refused to do the treatment I had prepaid for.
When I said to her that this was appalling customer service, she said "That's okay, I will go home and smoke bongs and smoke some crack".
I called the head office and they also refused to refund.
This is not the first time this company has done unprudential things. They did a similar thing to a close mother contact of mine, making her prepay hundreds and saying they are booked out
But this company, effectively stealing but not honouring services that are prepaid and then abusing local mothers, it's just not right.
January 17, 2025
Unprompted review
Reply from Results Laser Clinic - Warringah Westfield
Hi Rachel ,
Thank you for taking the time to review Results Laser Clinic.
Thank you for taking the time yesterday to speak with one of our customer care team members, as mentioned an ongoing investigation is continuing and awaiting outcome
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Warringah Westfield
Hi Nigel ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
The quality of service is impeccable
The quality of service is impeccable, the employees are very pleasant and caring.
June 6, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Sarah ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team pride themselves in providing 5 star client experiences and exceeding expectations.
Thank you for your kind words, we look forward to seeing you soon.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Warringah Westfield
Hi Rosemary ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team pride themselves in providing 5 star client experiences and exceeding expectations.
Thank you for your kind words, we look forward to seeing you soon.
Kindest,
Results Laser Clinic
Client Experience Team
Amazing as always
Raph has always made my visit worth. I've been getting my laser with her for a few months and she's absolutely lovely
June 4, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Tanveer ,
Thank you for taking the time to review Results Laser Clinic.
We are so glad to hear you loved our Laser Hair Removal treatment and service. Thank you for your kind words and recommending us to others.
We look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Very satisfactory service by Jamie
May 30, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Astha ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Had a great experience
Had a great experience. She’s quite thorough, work with professional ethics.
May 31, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Leezhel ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be professional, pay great attention to detail and deliver great service.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
The clinician
The clinician! So friendly! I've forgotten her name (sorry) maybe Maddy? Made me feel super comfortable :)
May 16, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Sarah ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Good CS by Marie
May 19, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Prakash ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Excellent and very experienced team
The team put you at ease and really recognise your concerns and always positive
May 10, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Deborah ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team love hearing that they have helped our clients gain incredible results. We are so happy we get to be apart of your beauty journey and look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Warringah Westfield
Hi Troy ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be polite and work hard to deliver amazing results for our clients.
Thank you for your kind words. We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Warringah Westfield
Hi Caroline ,
I hope you are well and thank you for reviewing Results Laser Clinic.
Your loyalty and support is greatly appreciated. Our passionate team of therapist and Cosmetic Nurse look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Warringah Westfield
Hi Gabi ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team pride themselves in providing 5 star client experiences! Thank you for your review, we always aim to deliver attentive, professional and great service.
We look forward to seeing you soon.
Kindest,
Results Laser Clinic
Client Experience Team
Very friendly staff
May 13, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Gabrielle,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Amazing staff
The staff are always friendly and professional. The products I buy and use from the clinic are fabulous and reasonably priced.
May 2, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Patricia ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Warringah Westfield
Hi Daniela ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to always deliver 5 star client experiences. We are glad to hear that we have delivered great service and that you love your results.
Thank you for your lovely feedback.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
THE NICEST GIRL DID MY LASER AND I WILL…
THE NICEST GIRL DID MY LASER AND I WILL NEVER FORGET HER. she was so lovely
May 4, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Poppy ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team pride themselves in providing 5 star client experiences! Thank you for your review, we always aim to deliver attentive, professional and great service.
We look forward to seeing you soon.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Warringah Westfield
Hi ,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the service received.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
Great service and accomodating staff.
April 21, 2024
Reply from Results Laser Clinic - Warringah Westfield
Hi Mick ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to always deliver 5 star client experiences. We are glad to hear that we have delivered great service and that you love your results.
Thank you for your lovely feedback.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Warringah Westfield
Hi Hamid ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
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