Results Laser Clinic Reviews 

11,315
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their friendly and professional demeanor, highlighting their expertise and the positive atmosphere they create. Reviewers frequently mention feeling well-cared for and appreciate the effective treatments received, often noting excellent results and support from the team. However, some people were dissatisfied with the service, experiencing issues such as ineffective treatments, lack of progress, or even adverse reactions. Customers also reported very poor customer service, with difficulties contacting the company, unanswered calls and emails, and unhelpful or rude interactions from both clinic staff and head office. Many reviewers expressed frustration with long wait times, cancelled appointments without notice, and a general lack of care or compassion regarding their concerns and prepaid packages.

What people talk about most

Service

Customers express significant dissatisfaction with the service, citing issues such as last-minute appointment... See more

Staff

People report ambiguous experiences with staff, with many reviewers expressing significant dissatisfaction... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as terrible, poor, and... See more

Customer communications

Users describe negative interactions with contact, often experiencing difficulties reaching the company and... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting that their concerns and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff are friendly and nice. Not sure with the less than 2 minutes total actual service for full brazilian and underarms though. Hoping for good results.

Company replied

Rated 5 out of 5 stars

I have been seeing Liana for my cosmetic injectables for years now. I wouldn't trust anyone else! Not only has she corrected previously uneven results done elsewhere but she has worked with me to crea... See more

Company replied

Rated 5 out of 5 stars

Hi Jules, I’m currently away on business and felt the need to write this to you! I just wanted to say a huge thank you to you and all your team at Results Laser.I genuinely appreciate the care,... See more

Company replied

Rated 5 out of 5 stars

The staff here are so lovely (Werribee Pacific), and are committed to giving an effective treatment that they talk through so you know exactly what they're doing. Quick procedure expertly done. Won't... See more

Company replied


Company details

  1. Laser Hair Removal Service
  2. Cosmetics Industry

About Results Laser Clinic

Written by the company

resultslaser

We're committed to delivering real results! Results Laser Clinic is committed to making you look and feel your very best. Offering affordable Laser, Skin & Cosmetic treatments that deliver effective results every time! We are a results driven company focused on building confidence in your skin & body



Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(11,315)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice experience

Nice experience

May 24, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Abubaker ,

Thank you for taking the time to review Results Laser Clinic.

We strive to deliver a 5 star experience through knowledge and expertise to achieve great results.

Thank you for your support, we look forward to seeing you at your next appointment.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Staff top job

Staff, friendliness and a job done with no dramas

May 30, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Cameron ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Polite staff,clean clinic

Polite staff,clean clinic
Absolutely professional service with no complaints

May 31, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Sarah ,

Thank you for taking the time to review Results Laser Clinic.

Our passionate team pride themselves in providing 5 star client experiences and exceeding expectations.

Thank you for your kind words, we look forward to seeing you soon.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Chloe was so wonderful highly recommend her

Chloe is talented she made me feel comfortable highly recommend her

May 24, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Navdeep ,

Thank you for taking the time to review Results Laser Clinic.

Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 4 out of 5 stars

Staff member

Staff member, pain level manageable, location convince, sale would love additional combo discount as I'm having multiple areas

May 31, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Alfiya ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Excellent staff and service

Excellent staff and service

May 31, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Patricia ,

Thank you for taking the time to review Results Laser Clinic.

Our team strives to always be polite and work hard to deliver amazing results for our clients.

Thank you for your kind words. We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Astha ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 2 out of 5 stars

Removing add ons without any…

Removing add ons without any notification was real disappointing.
I was in middle of on appointments where I was also adding ass ons.

May 31, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Arshdeep,

Thank you for taking the time to review Results Laser Clinic. We sincerely apologise for the inconvenience caused during your appointments.

The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Fantastic very professional thank you

Fantastic very professional thank you

May 31, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Debbie ,

Thank you for taking the time to review Results Laser Clinic.

Our team strives to always be professional, pay great attention to detail and deliver great service.

Thank you for your lovely words.
We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 4 out of 5 stars

Had a great experience

Had a great experience. She’s quite thorough, work with professional ethics.

May 31, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Leezhel ,

Thank you for taking the time to review Results Laser Clinic.

Our team strives to always be professional, pay great attention to detail and deliver great service.

Thank you for your lovely words.
We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 4 out of 5 stars

Friendly staff

Friendly staff. Unfortunately they were running behind on scheduled time so had to wait. But other than that it was pleasant experience.

May 23, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

great clinician who values her clients’…

great clinician who values her clients’ experience.

May 23, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi ,

Thank you for taking the time to review Results Laser Clinic.

Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Was in good hands and felt comfortable…

Was in good hands and felt comfortable and at ease and great communication.

May 30, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Celena ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Tanya ,

Thank you for taking the time to review Results Laser Clinic.

Our team strives to always be polite and work hard to deliver amazing results for our clients.

Thank you for your kind words. We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 4 out of 5 stars

Lovely lady

Lovely lady. Good service and treatment

May 29, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Julie ,

Thank you for taking the time to review Results Laser Clinic.

Our passionate team pride themselves in providing 5 star client experiences and exceeding expectations.

Thank you for your kind words, we look forward to seeing you soon.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

satisfaction

May 29, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Venus ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.

Thank you for your lovely words.
We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

The best experience ever

The best experience ever. Love my facials at Results laser clinic. Looking after my skins is made super easy with the girls at eastgardens looking after me with such professionalism. 5star service, always smiling and the service is amazing.

May 29, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Flora ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Good customer service

Good customer service

May 29, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Nisi ,

Thank you for taking the time to review Results Laser Clinic.

We are so glad to hear you loved our Laser Hair Removal treatment and service. Thank you for your kind words and recommending us to others.

We look forward to seeing you at your next appointment.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service

May 20, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Julie ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Excellent therapist

My recent visit and all my visits are excellent.
I always look forward in coming to my therapist Mikayla.

In all her work which I am exposed to, she is very hard working, thorough, professional, honest and always a pleasure to have as my therapist.

She makes my experience seamless and I am very pleased to have her as my therapist.

She displays qualities of a true leader and she should be a manager and area manager if not already.

------------------------------------------------------
I want to see this company thrive and for it to look after its resources [human staff, equipment, supplies etc].

Each human resource will be different ranging from staff's potential, reliability, energy levels, personal situation
(ie single, married, divorced, a couple, pregnant, single mum, single girl each going through their own issues as per their situation ). - I am sure the company accommodates for each staff's situation.

When you have the right tools for the job, the employee can work more efficiently, comfortably,
effectively, productively and with a very high level of job satisfaction.

This approach will give the right environment for the employees to work in; which will reflect
positively on them and their work and on the customer's/private client's experience.

What I have noticed in general is that the company is lacking looking after its assets (human and otherwise).

An example of this - is that I did notice that the hose on the machine was consistently falling off. I do feel for the staff as this would be both frustrating for her and the customer.

No matter the business, staff want to work in a work place that have the proper tools, supplies which will make their job easier and pleasant for the customer.

The company should give the shop a good renovation from fixing any damages, wear and tear and
giving the shop a fresh coat of paint.

Another good business practice is providing full length bed towels/coverings for the customer to lay on.

Ben

May 22, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Ben ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.

Thank you for your lovely words.
We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

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