The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The crew arrived in the time window and picked up the TV and loaded it without damaging anything. Payment was easy although a bit expensive. There was too many emails and texts which became conf... See more
Update: Management responded quickly and appropriately with a refund — and pledged to make changes to their system causing the issue. My wife and I will now use them once again, and with joyful confid... See more
Company replied
Ease of scheduling with frequent emails and texts to confirm or change dates. Truck pick up team were professional and friendly and very careful coming in and navigating stairs and walls to pick up o... See more
Company details
About ReSupply
Written by the company
ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.
To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.
What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.
Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.
Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.
Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.
How ReSupply works
Written by the company
- Schedule your donation pickup today
- Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
- We pick up from anywhere in your home
- Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
- Your donation supports a local nonprofit
- Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.
Every donation is documented
Tax receipt with every pickup
You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.
Contact info
41 Winter St, 02111, Boston , United States
- 7654366283
- resupply.com
We pick up, so you can give back
4.6
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Accurate quote and good communication
Quote was correct and staff was courteous and on time. Good communication on arrival time.
July 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Driver was unprofessional and threatened to beat me
The driver was 2 hours late, but that's not the reason for bad rating. No, the real reason is I don't appreciate being called: broke ass, cheap, insult my place, and threaten to beat my ass. He told me that everything was junk and was going to charge me more. I disagreed politely and he then proceeded to threaten to leave everything and beat my ass (repeating this because I've considered calling the police).
He was extremely unprofessional, rude, insulting, and threating. Had I know that this was even possible I would have stayed far, far away from donating.
I thought I was doing a charitable thing, and instead I get threatened and insulted.
July 20, 2026
Reply from ReSupply
David,
Thank you for taking the time to inform us of what occurred during your pickup. We're sorry that the hauler was so unprofessional and did not meet any of ReSupply's expectations or standards. I know that the team have talked with you and we are investigating the hauler who did your pickup.
Kept me up to date on arrival time
Kept me up to date on arrival time
Friendly courtesy
Respect for other furniture
July 21, 2026
Angel and Luke were very professional…
Angel and Luke were very professional and careful when moving furniture. Thank you both for an easy pick up.
July 21, 2026
It was a great experience for me as go…
It was a great experience for me as go té the first time just pack everything I don’t need and then just pick up the very next day! I don’t have to go out my way to bring the donation myself because I don’t drive !
July 21, 2026
Received information each step until…
Received information each step until item was picked up. Very polite driver and helper.
July 21, 2026
The crew was outstanding and did a…
The crew was outstanding and did a fantastic job! Highly recommend!!!
July 21, 2026
Great service!
The people who came to pick up the furniture were friendly and super helpful!
July 21, 2026
The final quote added $100 to the…
The final quote added $100 to the initial quote of $138 for one couch. When I submitted the initial order, I uploaded a picture from my IPhone. The final quote was after uploading a picture at pickup which was virtually the same picture I took from my phone. A more accurate quote should be provided upfront, otherwise I would have used a different provider. I would not utilize Resupply again.
July 21, 2026
Reply from ReSupply
Charlie,
Thank you for sharing your feedback. We understand your frustration regarding the discrepancy between the initial and final quotes. At this time photos that are uploaded by the donor do not help with the quote. We are working on having potential recycling fees be more upfront in scheduling to be more transparent in our estimate.
I was told the crew was arriving in a…
I was told the crew was arriving in a truck. I had several bags of items, boxes, and a large area rug. They arrived in a small car of all things. Everything was stuffed into the car.
July 21, 2026
Reply from ReSupply
We appreciate you sharing your experience regarding the vehicle used for your service. We understand your surprise and concern about the crew arriving in a small car given the items you had. We will be informing our Hauler Partnership team of this so they are aware this occurred.
Timely
Timely
Professional
Greatly appreciated especially due to short notice and HOT weather
Will gladly spread the word
Prompt explanations
Can’t say enough
July 21, 2026
Great Experience. The team that picked up my donations…
The team that picked up my donations were on time, extremely polite and professional. Communication to schedule the pickup was flawless as was the payment process. Wouldn’t hesitate using this company again or recommending them to a friend. Thanks for a job well done!
July 21, 2026
Price transparency could be better
Price transparency could be better. It is understandable that online price quote is an estimate. However, it is surprising and disappointing that the contractor can change prices and charge significantly higher than quoted estimate and for less number of items.
Onsite count system is strange. One three seater couch is counted as three items. Then, additional fee for recycling for nine items while the items picked up are only four.
It was my mistake to believe this is a charity operation. Next time, stick with junk disposal companies who can provide free on-site estimates. No gimmicks, no surprises.
July 21, 2026
Reply from ReSupply
Thank you for your feedback. We sincerely apologize for the unexpected charges and the confusion regarding our item count system. We understand your frustration with the discrepancy between the initial quote and the final price, as well as the way items were categorized. We are always working to improve our pricing transparency and the clarity of our processes!
Easy process for donation pickup.
July 21, 2026
Friendly, professional service
Ivan and his co-worker were very friendly, polite and professional
July 21, 2026
Efficient and courteous staff
Staff was friendly, fast, and very professional. Arrived on time and removed a garage full of furniture efficiently. I will; use again and I recommend highly.
July 18, 2026
Unprompted review
Reliable but expensive
They did come and pick up my valuable bookcase in great condition from Design Within Reach. They also charged me quite a bit to do so. Win/win for them!
April 4, 2026
Reply from ReSupply
Meredith, we are glad the pickup was reliable and that your bookcase was collected as planned. We also understand why the cost made the value of the service feel one-sided. ReSupply Priority Pickup is a paid service for the labor and transportation involved in removing and delivering items, but donors should be able to understand the expected cost and decide whether the convenience fits their needs before pickup. Thank you for recognizing the reliable service while being candid about the price.
They don't tell you items must be in…
They don't tell you items must be in pristine condition. If not the charity wont take them. They will but the charity will not. Therefore, if not perfect you will be charged a recycling fee to get rid of soiled or not perfect items.
This is not documted anywhere when you agree to schedule a donation. In fact it is stated items do not need to be in perfect condition. Far from the truth.
Very difficult when attempting to communicate. Text or leave a message only.
Dont bother. I am sure there are others who take less than perfect to help in the community.
July 16, 2026
Unprompted review
Reply from ReSupply
Maureen, we are sorry the condition guidelines and possible recycling fees were not clearer before you scheduled. An item's ability to be removed and its ability to be donated are not always the same. Donation outcomes can depend on condition, sanitation, local availability, and receiving guidelines. Those possibilities and any added recycling cost should be easier to understand before pickup day. We are improving how item guidance and potential fees are presented during scheduling. We also regret that reaching a person for help was difficult.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.