I tried to get a loan four times from elgiganten store via resurs bank, thinking there might have been an error in the loan application process. I wanted to buy my mom a new phone, which costs 10,000... See more
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Untrustworthy credit card (Resurs World). Repeatedly technical problems that makes it useless for online purchase. This time I've been calling customer service several times to get help but none are c... See more
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Overall a really bad experience. First of all terrible website. It's really difficult to move around on the website and figure out where to go, and what to do. (Even one of their employees agre... See more
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There was only 1 thing that slowed the process down. Because I am English (even though I have lived in Danmark for 7 years) they still needed my Danish partners verification for the loan to be grante... See more
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Company details
Written by the company
Dette er vores officielle side for Resurs, her besvarer vi dine spørgsmål og kommentarer. Find svar på de ofte stillede spørgsmål i vores FAQ: www.resursbank.dk/kundeservice
Contact info
Delta Park 46, 2665, Vallensbæk Strand, Denmark
- 39 13 16 00
- mail@resurs.dk
- resursbank.dk
2.3
Poor
3K reviews
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I tried to get a loan four times. Terrible website.
I tried to get a loan four times from elgiganten store via resurs bank, thinking there might have been an error in the loan application process. I wanted to buy my mom a new phone, which costs 10,000 Danish kroner—a perfectly reasonable amount to get a loan for such a small amount. But judging by your reviews, you're not particularly interested in your clients or your earnings. I'm not surprised your rating is almost zero. Because you're the only one I've ever been rejected from. A terrible website; you can't even contact your bank through it, and they don't respond to emails. I don't quite understand why these banks exist if they can't approve a loan of 10,000 Danish kroner.
March 27, 2026
Unprompted review
Reply from Resurs Danmark
Hi, thank you for your feedback.
I’m sorry to hear that you are not satisfied with the experience and the decision that was made.
When submitting an application, and if this results in a rejection, it is based on many different factors. We look at taxed income, expenses we must take into account based on your life situation, as well as your total debt. We are also obligated to consider a potential interest rate increase on your total debt to ensure that you have the ability to repay the credit.
Unfortunately, many people feel rejected regardless of the size of the credit amount. We regret that we cannot assist you this time, but you are always welcome to apply again at a later time if you wish.
If you have any further questions, you are always welcome to contact our customer service during our opening hours.
Have a nice day!
Kind regards, Resurs / Minna
I applied 2 times for a loan
I applied 2 times for a loan, 1st around September 2025!!! and 2nd time few days ago, still waiting for reply if it’s yes or no, how do you want to get the customers if it works like that !?
December 26, 2025
Unprompted review
Reply from Resurs Danmark
Hej Marek
Tak for din feedback.
Jeg er ked af, at det tog tid, før du fik sådan et svar. For at se, hvad der er sket, skal jeg først identificere dig; hvis du har muligheden, er du velkommen til at skrive en besked eller starte en chat via vores app eller netbank.
Ha' en god dag.
Venlig hilsen
Good support experience
All my inquiries were addressed and the customer service representatives were very nice.
November 23, 2025
Unprompted review
Reply from Resurs Danmark
Hej!
Jeg er glad for, at din oplevelse med os blev så god. Tak fordi du tog dig tid til at skrive en fin anmeldelse.
Ha' en god dag!
Venlig hilsen Resurs / Christina
They were asking more information then I was asked when buying a house
I was trying to buy a phone with monthly payments via Resurs, but the bank kept rejecting me. When I called them on phone They couldn't explain why I was getting rejected. Finally after a while I got it that because I don't have the right residency type picked. When I explained, I'm here under EU regulations, they said they don't know which (type) letter means that but I have to tell them. The cr said I should call this and that and figure out that myself, and tell them, but they don't know what is what...
They were asking more information then I was asked when buying a house with bank loan... and we're talking about a phone.
Edit on the reply:
My review is not about that I got rejected.. it is more about that the colleague who picked up the phone couldn't in any way explain the process and the documents needed from me to get processed.
August 22, 2025
Unprompted review
Reply from Resurs Danmark
Hi Andras
Thank you for your feedback.
I´m sorry it has been rejected.
I need more information from you to look further into your case. We have some rules and laws that we must follow in order to grant an application. If you email need.help@resurs.dk I can take a look at what happened.
Have a nice day!
Kind regards Resurs / Christina
Online environments goes down a lot...
Just using Resurs as one of the regular banking tools in my portfolio. The experience overall has been just okay, nothing to write home about, however, the app and online environments often have glitches, time-out randomly or just don't work at all. On top of that, I personally find the communication from the organizing is usually quite vague and can feel at bit entrapment-ish.
July 1, 2025
Unprompted review
Reply from Resurs Danmark
Hi, Thank you for sharing your experience with Resurs. We appreciate your honest feedback and understand how frustrating technical issues and unclear communication can be. We are continuously working on improving our app and online services to provide a smoother experience.
If you have any specific concerns or suggestions, please feel free to reach out directly. Your input helps us get better.
Best regards Resurs / Elena
It was a good experience applying for…
It was a good experience applying for an online loan. They responded quickly and shared amount to pay every month. They have a good rate too.
June 17, 2025
Unprompted review
Reply from Resurs Danmark
Hi Leo! We are pleased to hear that you have had a good experience and that the process of your loan application was simple and smooth. Thank you for taking the time to leave a review. Have a nice day! Kind regards, Resurs / Minna
The application does not work and the…
The application does not work and the customer service does not answer! It has happened many times. I regret I used this when purchasing my glasses.
June 3, 2025
Unprompted review
Reply from Resurs Danmark
Hi Samira,
Thank you for reaching out, and I'm truly sorry to hear about your experience with both the application and our customer service. This is definitely not the experience we want our customers to have.
I'd really like to help you as soon as possible. If you could let us know what exactly isn't working with the application, and how you've tried to contact us (including when and through which channel), we’ll do our best to investigate and get back to you quickly.
We appreciate your feedback, and we’d really like the opportunity to make this right.
Best regards,
Elena
Resurs
Reply from Resurs Danmark
Hej Henrik! Jeg er glad for at høre, at du har haft en god oplevelse med os, og at alt er gjort på en enkel og smidig måde. Tak fordi du tog dig tid til at skrive en anmeldelse. Ha' en god dag! Venlig hilsen Resurs / Minna
There was only 1 thing that slowed the…
There was only 1 thing that slowed the process down. Because I am English (even though I have lived in Danmark for 7 years) they still needed my Danish partners verification for the loan to be granted.....
We expected this to happen as it was the same when I took a car loan from another bank.
April 5, 2025
Unprompted review
Reply from Resurs Danmark
Hi Antony!
Thank you for your feedback
How wonderful to see that your experience with us was good.
Thank you for taking the time to leave a review
Have a nice day!
Kind regards Resurs / Christina
I had a fantastic experience!
I had a fantastic experience with Resurs Bank! Their team was super efficient, and I received my loan approval much faster than expected. I really appreciate their smooth, friendly service!
February 20, 2025
Unprompted review
Reply from Resurs Danmark
Hello!
How happy I am when I read that your experience with us was so positive.
Thank you for taking the time to leave a review.
Have a nice day!
Kind regards Resurs / Christina
Thank's for all in Resur Bank…
Thank's for all in Resur Bank everything is perfect
February 7, 2024
Unprompted review
Reply from Resurs Danmark
Hello!
I am pleased that your contact with us has been positive.
Thank you for taking the time to leave a review.
Have a nice day!
Kind regards Resurs / Christina
Reply from Resurs Danmark
Hej!
Hvor er det dejligt, at du er tilfreds med din oplevelse hos os.
Tak fordi du tog dig tid til at skrive en anmeldelse.
Hav en dejlig dag!
Med venlig hilsen Resurs / Christina
Excellent work
It’s was an excellent experience really nice , all went smoothly ❤️❤️❤️
December 26, 2024
Unprompted review
Reply from Resurs Danmark
Hej!
Hvor er det dejligt at læse, at det har fungeret godt med din sag hos os.
Tak fordi du tog dig tid til at skrive en anmeldelse.
Hav en dejlig aften og et dejligt nytår!
Venlig hilsen Resurs / Christina
From Worst Customer Service to the Best
This was the worst customer service experience we've had in years!
We were trying to get information about the rejection of our loan, and were hung up on, twice. We never got the information we were requesting, and were treated poorly along the way.
Edit: We reached out to the bank as their reply suggested, and had a good, professional experience.
October 8, 2024
Unprompted review
Reply from Resurs Danmark
Hi!
I am sorry for the experience you have received from us. Of course, we shouldn't end a call without answering the questions you have.
What has happened is not something I can comment on, as I do not know what has happened beyond what you write to us. But I regret that this has happened, it is not okay.
When it comes to a rejection of an application, it is not something we can answer by email, if I could, I would have asked you to send us one. Instead, I ask you to call our loan department on 39 13 16 40 for further assistance in your case.
Have a nice day!
Kind regards, Resurs / Minna
Reply from Resurs Danmark
Hi Rubby!
I'm glad to hear that your process was easy and smooth, that's exactly what we strive for.
Thank you for taking the time to share your experience.
Have a great day!
Kind regards, Resurs / Minna
Reply from Resurs Danmark
Hello! We are happy to hear that everything has gone well in your experience with Resurs. Thank you for taking the time to leave a rating. We wish you a pleasant weekend! Kind regards, Resurs / Minna
Rude customer service
After waiting what felt like eternity, very condescending tone of voice told me my inquiry was rejected. When I asked what was the reason he said “I don’t know”. I had to make a call to get any information.
April 24, 2024
Unprompted review
Reply from Resurs Danmark
Hi Sebastian! How sad to hear that you are not satisfied with your experience with our customer service. If it concerns a credit or loan application, it is an overall assessment that is made based on all the information we have received, which means that it will be rejected or approved. Sincerely, Resurs / Maria
Not possible to reach customer support in Denmark.
I can only affirm the many negative reviews that has been posted about the customer service, for resident of Denmark, when trying to reach Resursbank by telephone. Once you arrive at the end of the queue, after one hour of waiting, they will simply hang up on you.
Furthermore, we did actually reach the customer support ONCE out of our many attempts, where we were directed to a person who barely spoke danish. Well that is acceptable of course. The very peculiar thing is that she knew NOTHING about Resursbank, and if it wasn't because that she confirmed that she was working for Resursbank, I would have been absolutely convinced that I had received the wrong number.
What an absolute joke of a company. I would never even consider using this "bank".
April 22, 2024
Unprompted review
Reply from Resurs Danmark
Hello Nicholas! How sad to hear that you are not satisfied with your experience with Resurs and did not get the help you wanted. If there is anything else you are wondering about or need help with, please email help@resurs.se and we will look into your matter further. Sincerely, Resurs / Maria
I have a loan with resurs
I have a loan with resurs. it is very difficult to reach them from denmark, almost impossible, waiting time is 15 min and than they hangup. Application is the worst I have ever used for anything. I hate my life since this loan. It's causing me so mich stress
April 20, 2024
Unprompted review
Reply from Resurs Danmark
Hi Monika! Thanks for your feedback! I'm sorry you feel the way you do after taking out a loan. Sometimes we have longer response times, I regret this but we try to do the best we can. If there is something urgent that you want us to look into, you can email need.help@resurs.dk and we will get back to you. Have a nice day! Kind regards, Resurs / Minna
Excellent customer service
Excellent customer service! Thank you, Viktor from Denmark and Elena from Sweden!
April 16, 2024
Unprompted review
Reply from Resurs Danmark
Hi Anastasia! We are pleased to hear that you have had a good experience with my two colleagues in connection with your case with us, which is exactly how it should be. Thank you for taking the time to leave a review. Have a nice day! Kind regards, Resurs / Minna
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