Retropia® Reviews 

I first spoke with Alejandra and then Nelzon and the customer service was amazing! I ordered the wrong lens in 2025, and they shipped me a new one that fits my camera at no additional cost and I don’t have to return the lens that doesn’t fit! So excited! Thanks y’all!

The product came in time and was taken care of with care.
When we reached the customer service for a small issue, Mark was really nice and fixed it for us very quickly.
We recommend.

I bought some items and wanted to cancel my order within two hours, as stated in the company's cancellation policy. They denied my request, saying that the items had already been sent.
I am extremely unhappy

Absolutely obsessed with my products i got from Retropia. I took my retro flash light and vintage glow lens filter to an event and myself and the client where very happy with the results! Can’t wait for my next shoot.

First lens was sent very quick! Although I sadly ordered the wrong one, but as soon as I contacted them, I had a reply straight away and they were very helpful with helping me get a replacement! Great support :) thank you

Excellent customer service! Mark was incredibly helpful and responded to my questions very quickly. He made the whole experience easy and stress-free, providing all the information I needed. It’s refreshing to receive such prompt, friendly, and professional support. A true 5-star customer service experience. Highly recommend Retropia! Andrea

The support team is the best
Nelzon helped me correct my order since I mistakenly chose the incorrect lens mount for my camera.
I sent them an email explaining the situation and they were
Quickly to respond
Quickly to give solutions
Quickly to fix the situation
Very flexible
I can’t wait for my lens to arrive!

Nelzon was amazing at helping me when I accidentally chose the wrong camera type for a camera accessorie. Managed to change it before my order was shipped. Amazing and easy support.

Retropia as a company is great! I accidentally ordered the wrong piece to fit my camera. My representative, Nelzon, helped my get a new one. I didn't have to send the other one back either. It was a great experience and I look forward to getting my new lense!

Never has a company been so quick to react as Retropia. Nelzon saw and responded to an email I sent within a minute after I realized I had placed an order for the same item twice. The second order was immediately taken care of and their response in my inbox. If the lense I purchased is half as good as their customer service, I’m sure I’ll be thrilled with it.

As I'm just becoming reacquainted to photography and bought a lens I thought would fit. When I received, I initially thought it was the incorrect size, and reached out to customer support. I'm so pleased to have had options on return, exchange and just a kind message on figuring out a plan to make sure I'm actually happy with my product. (Shoutout to Nelzon, the customer service rep). This might seem small to some, but nowadays, it has become increasingly difficult to receive a good return policy or at minimum options with a reasonable solution, with the amount of startups that exist. In all, as I'm a newbie again, the lens did fit, and nothing was needed. But the human connect to try and resolve and follow up left me feeling like once I get better with photography, I will definitely be back to purchase more things from retro-pia

Great service and quick response and the team under stood the information I need, can’t wait to use there products going forward

My experience with customer support was amazing they found my order and redirected everything I want to also sincerely thank Nelzon for guiding me through the process.

The customer service is amazing!! They are very polite, professional, and very very quick to respond to any questions/problems you might have. 10/10 lovely business!

Amazing service!
So polite and just great!

A little bit of a wait for shipping - which is why I gave it 4 stars but the two lenses I received do exactly as advertised. Pleased with the purchase.

I received the waist-level finder, after a long wait. When it arrived I could not be more disappointed. It feels really fragile, made of cheap thin chatty plastic. I've had much higher quality items from an inexpensive Christmas cracker. Utter rubbish, avoid at all costs. The cost was a shocking £50, too.

Nelzon was absolutely fantastic! The whole process of my exchange was very clearly laid out in front of me. The communication was very quick, yet thorough. Truly, this was one of the best customer service experiences I have ever had and in the age of automated responses, I felt like my situation was resolved so much faster because I was talking to another person.

Good value for the product. Mark was extremely prompt and helpful when I found that the lens I purchased wouldn't fit my camera mount, so we came to a good conclusion. Very professional, very helpful.

I ordered the flash and a week later the lens. When I first ordered the product I was really exited, so I sended my regards to Retropia, I recieved an e-mail enthousiastic about my purchase. Earlier this week I was not really sure if I wanted to order the lens aswell, so I emailed to ask about the mount of my camera and the lens. Mark is the one who responded and helped me out with this question. Now the lens is also on it's way! Can't wait to try it out!

Thank you for the kind responses and also giving the vibe of a good community! The service makes me more thrilled about the products aswell.