Revenue Reviews 43

I’ve now spent three consecutive days trying to get in touch with Revenue, calling every day between 9:30am and 1:30pm — that’s a total of 12 hours on hold or attempting to connect — without a single answer.

This level of inaccessibility is beyond frustrating; it’s completely unacceptable. For an organisation that plays such a critical role in people’s financial and legal obligations, the lack of basic communication is staggering. There appears to be no regard for the time or urgency of the public.

If this were a private company, it simply wouldn’t be tolerated. Customers would leave, complaints would escalate, and accountability would be immediate. So why is this standard deemed acceptable just because it’s a public sector body?

It raises serious questions: Is anyone in senior management aware of this? Is there any oversight of customer service performance? And more importantly, is anything being done to address it?

At present, the experience feels not only unhelpful, but deeply unprofessional. A system that depends on public compliance should, at the very least, be accessible to the people it serves.

Website is unnecessarily difficult at times. When you Google how to apply or upload documents, sometimes the correct topic isnt there to be ticked.
As for ringing to speak to someone, 9/10 the have an automated voicemail saying they're experiencing high levels of volume and it hangs up. I tried to contact them by email or their enquiries link and got nothing back.
If you're lucky enough to get through and speak to someone, they are helpful.

Waiting 3 months for my trn1 form contacted by website their page email phone number still nothing and then they said I’m from albania and somewhere else when I’m Irish born and bred this is a government ran sector and what a mockery of the system I’ve complained and going further fm radio newspapers my business page and revenue complaint form trust me things will change

We started using this solution to clean up our Revenue Operations process, and it’s made a noticeable difference. The biggest win for us was visibility across the full funnel—from lead handoff to closed-won and renewals.

i use the website a lot, i have never had anything but good experiences with revenue. fair and just. underappreciated. groundbreaking TBH

Rubbish if they where a private company they would get zero traffic its beyond rubbish

I am urgently waiting for a response about the taxation of my private pension fund (left Ireland years ago and have early access). The ticketing system claims waiting times 4-6 working days. It has been over a month without any reply. Calling them is also not possible. A nightmare, esp when one really needs access to the money.

Generally they are very good but the VRT section is useless. It throws up dozens of manufacturers names and yet when you try to get an estimate for importation costs site states that for example Volvo V70 2020 does not exist. The VRT section is useless.

Cannot log into site from the USA.
Logging in from the UK must be possible, but if you need to change your login password from the USA, it is not possible as the Country Selection phone number for the USA is not there. Whoever the Website Manager is for heavens sake correct this problem please. I am getting emails from revenue.ie but I cant get into my account to read them, because I cannot change my blooming password!!!

Staff always act efficiently and efficiently. They act one medical expenses quickly

Great service from Angela in Galway office. She sorted out TFA for my daughter with such efficiency. I find revenue very customer focused and have a lovely manner . Well done Angela . Top class

The website is atrocious. No clarity, no functionality.

Many thanks to revenue for the speed and efficiency in issuing my tax statement for last two years and tax refund which was deposited in my bank within 4 days of submission.Other government agencies have much to learn from how revenue operates its business!!well done all concerned.

I was speaking with Claire Marie Kelly in the PAYE department. She was exceptional through out the call. Polite, helpful and an all round lovely lady. Spend over 20minutes going through everything with me. Explained everything in great detail and was very thorough. Hire more people like Claire.

Nasty, rude and hung up the phone on me for asking for advice.

I wrote to both Roads and Transport NSW and Revenue NSW advising them that there was a fault with the timing of their turn Right Arrow at intersection of Victoria Rd and Balmain Rd Rozelle and requested that they cancel the $544 issued on Dec 16 2024.
Revenue NSW denied that there is a fault with the Arrow and continued to keep the fine in place.
Their website refuses to accept the video evidence taken in recent times proving that the Yellow Arrow is way to short entrapping those who have commenced a right hand turn.
Further details as follows :
I have been a resident in Balmain for 25 years and have been noting the average time for a green traffic arrow at local intersections to be at least 15 seconds then the yellow arrow to be at least 5 seconds.
Since this particular traffic Arrow has been installed the cycle speed is 4 seconds for the green and 2 seconds for the yellow. on average you will need 6 seconds to make a right hand turn from where there once was 2 lanes going from Victoria Rd filtering into 1 lane on Balmain Rd.
In regard to providing evidence Revue NSW declined from a sending me a gmail link which allows me to provide my evidence video

Just spoke with a fabulous lady in Revenue- Jill.
Could not have been more helpful. Explained everything clearly- and patiently- and made helpful suggestions as to what I could do going forward.
Also, I got through to revenue phoneline quickly.
Nothing but praise from me. Credit where credit is due, folks!
Thank you, Jill.

Revenues website is diabolical.
They need to seriously invest in managing the running of it and have something like a live chat. Closing their offices to provide face to face services was bad enough. That service had been replaced with something even more isolating and confusing, god help anyone who doesn’t have access to a computer or someone who is computer illiterate. I have sent revenue two separate messages regarding an issue I’ve been having with a website bug and I’ve gotten nothing back.

Very bad service needs training new employees especially new ones who hasn’t how to talk n helping customers and respectfully dealing with service issues .as for Muslim women I not even advise go this Galway revenue office front Galmont hotel .I felt disrespected unhonoured either unwelcome just showing huge attitude very low education displayed in my experience .Needs get employee who had respect n warm wishes help each customer no matter wihuch religion u r . Myself working precious office n never seen such low quality service

Received a letter in November stating I was due a refund and asked for my Iban details. [My wife received a cheque the same day ] I logged in and added my iban details and sent the form back with the same details. I've now received another form asking me for my iban details. I've phoned 3 times now to speak to an official, and endured the laborious pillar to post recorded speel, speak here... repeat...to absolutely no avail; it doesn't give you the option of hanging on in the end which adds to the frustration. The over tax was taken from me at source but here I am waiting several weeks later when revenue.ie could simply have sent me a cheque.