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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their quality, effective protection, and stylish design. The staff is frequently commended for their helpfulness, honesty, and professional approach, often going above and beyond expectations to assist customers. The customer service is described as exceptional, with many appreciating the quick responses, efficient problem-solving, and personalized care. However, some customers were dissatisfied with certain aspects, reporting issues with product fit and quality, describing some items as poorly made or finished. A few people also experienced problems with customer care, mentioning slow communication, unfulfilled promises regarding shipments, and a perceived lack of interest in resolving their concerns.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and professionalism of individuals... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the quality of R&G products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Crash Protectors for BMW M1000 XR. I thought I had bought the wrong item, but Rob patiently explained it was the right item & that although the protectors wouldn't protect the winglets due to t... See more

Company replied

Rated 5 out of 5 stars

I returned from a short ride to discover I'd lost one of my headlight protectors. An email to R & G customer services and they agreed to send me a replacement set free of charge with no arguement or h... See more

Company replied

Rated 5 out of 5 stars

I contacted Scott in customer services, as I had a damaged bar end protector, to see if I could buy the nylon end cap, rather than having to buy a whole new set. Scott was really helpful and sorted... See more

Company replied

Rated 5 out of 5 stars

Contacted RG Racing about a product seen on a U.S. suppliers website. Chris supported me by doing the research to find the product code and availability. First class service delivered in a non... See more

Company replied


Company details

  1. Motorcycle Equipment and Accessories Store
  2. Motorcycle Shop

Written by the company

Setting the standard in Crash Protection and bolt-on motorcycle accessories. Proudly distributing market leading brands such as Barkbusters Handguards, Denali Electronics and many more from our headquarters in the UK. With R&G when you slip it and slide it, you can pick it up and ride it!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ordered engine case covers many years…

Ordered engine case covers many years ago which are fanstastic. I recently needed replacement hardware for the covers. Carl from customer service helped me out super quickly with a quote and then promptly shipping the items out. Great service.

March 2, 2023
Unprompted review
R&G logo

Reply from R&G

Hi Andrew, thank you for your feedback!

Rated 5 out of 5 stars

Second to None

Awesome company. I sent in a request for info regarding a product I was having trouble finding. They contacted me back asap with the link and info regarding exactly what I was looking before. The products are high quality and R&G is one of the few companies that I trust when it comes to my motorcycle.

February 24, 2023
Unprompted review
R&G logo

Reply from R&G

Hi William, thank you for your comments!

Rated 5 out of 5 stars

Replacement bobins & Carl …

After my OFF I contacted Carl for replacement bobins and can’t thank him enough for swift reply, sorted the parts and send the next day. These bobins are worth their weight in gold and I say to any biker they are a must have item!! Saved me £2k 💷 if was not for their great product!! Will never not have them ever again and will tell every biker must have 10/10

February 23, 2023
Unprompted review
R&G logo

Reply from R&G

Hi Scott, sorry to hear about your off. Thanks for the feedback!

Rated 5 out of 5 stars

Best in the business

R&G are the best in the business for frame sliders, I use them on all my bikes and have never had an issue, customer care is also great

February 22, 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Dylan!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Carl. Required a bespoke order of just a few spacers from a kit and they went above and beyond to get these quoted and sent to me next day.
Very smooth process, and very happy with the result.

February 21, 2023
Unprompted review
R&G logo

Reply from R&G

Thanks Adam! We will let Carl know.

Rated 5 out of 5 stars

Very quick response

Very quick response. always answers any quiery quickly and clearly. Products are great quality too

February 19, 2023
Unprompted review
R&G logo

Reply from R&G

Thanks Grdes!

Rated 5 out of 5 stars

Great customer service from Carl

Great customer service from Carl. Helped me out with a part that wasn’t even listed on the website to go with my barkbuster kit.

February 17, 2023
Unprompted review
R&G logo

Reply from R&G

Hi Andrew, thank you for your feedback!

Rated 5 out of 5 stars

Quick Response to Questions

Needed a question answered. Sent it via their customer support portal. Response was quick, and knowledgeable. Can't ask for more!

February 17, 2023
Unprompted review
R&G logo

Reply from R&G

Hi Dsimon, thanks for your feedback!

Rated 5 out of 5 stars

Quick Customer Service

I had a couple quick questions about tank grips and Carl responded to both my emails in a matter of minutes!

February 17, 2023
Unprompted review
R&G logo

Reply from R&G

Hi Miquel, thank you for your feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service, Carl was really helpful, put together what I required and shipped promptly.

Looking forward to doing business again

February 14, 2023
Unprompted review
R&G logo

Reply from R&G

Hi SaSH, thank you for your feedback!

Rated 5 out of 5 stars

I had a query regarding a crash bung…

I had a query regarding a crash bung where I only wanted one. I emailed them and very quick response and the person I dealt with was call Carl, sold me one crash bung instead of a set of two PERFECT!! Great communication throughout and would definitely use again for my motorbike necessities.

February 14, 2023
Unprompted review
R&G logo

Reply from R&G

Hi Guest, thank you for your review!

Rated 5 out of 5 stars

Great customer service from Carl

Great customer service from Carl.
Priced up a replacement bobbin that got damaged. He set up payment and delivery very quickly, and it arrived at home the following day. Spot on service 👌

February 10, 2023
Unprompted review
R&G logo

Reply from R&G

Hi Adam, thank you for the feedback!

Rated 5 out of 5 stars

Excellent Products and Customer Service

Love R&G racing. Their products are always top quality and their customer service is outstanding. They are quick to reply, will take all the time needed to offer advice, tips, and support. I've used their products on many bikes over the years and cannot recommend them enough.

February 9, 2023
Unprompted review
R&G logo

Reply from R&G

Hi G S, thank you for the feedback!

Rated 5 out of 5 stars

Excellent Service

Have purchased several R&G products over the years and always very pleased with the items. On this occasion I tried to source a R&G part for my bike but could not fine it. I contacted R&G via their Web page asking if they stock the item. I had a reply within minutes with the details I required. Once again R&G came up trumps and I am most grateful for their help.

February 10, 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for the feedback Andy!

Rated 5 out of 5 stars

Superb customer service

Superb customer service, glad I went direct to them ..
DPD next day delivery, well packaged, and with clear fitting instructions
Excellent product to boot

February 7, 2023
Unprompted review
R&G logo

Reply from R&G

Thank you Martin!

Rated 5 out of 5 stars

I have ordered a few times from R&G and…

I have ordered a few times from R&G and would recommend them to anyone. Their customer service is excellent and have been very impressed with the way they dealt with my query

February 6, 2023
Unprompted review
R&G logo

Reply from R&G

Hi Ian, thank you for your comments!

Rated 5 out of 5 stars

Great Products & Service.

I purchased a set of frame protectors for my 2001 FJR1300, and they are exactly what I wanted. The quality of the protectors is exceptional, and the fitting instructions and after sales support for general product questions is great. They were sent to Australia and the postage time was very minimal and they arrived in less than a week. Great care was taken with the packaging and they arrived in perfect condition. If you are looking for protectors for your bike and want quality at a great price, I highly recommend R & G.

January 17, 2023
Unprompted review
R&G logo

Reply from R&G

Hi Brad, thank you for your feedback!

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