Very poor, ordered a hoody on Christmas day, heard nothing except an order confirmation. Was emailed on 6th January to say item was so popular that it is now on back order and I could choose another i... See more
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See what reviewers are saying
If I could give zero stars, I would! This is a stolen design! Do not trust this company! If you want the original designer/clothing then visit the utterly fantastic Jambats site. It's a small UK bus... See more
Company replied
No order no proof of delivery repeated emails saying its been delivered it hasn't. I have 2 cameras and always in. Spoke to local carrier asked for refund same excuse its been delivered there is no... See more
Company replied
Adore RGothic!!! Finally an affordable place to buy goth cloths that is size inclusive. Particularly love the dresses - I have about 12 of them already and eyeing up more 👀 ⭐ Good quality... See more
Company details
Written by the company
On a boring day in 2022 , designers Samuel and Sukia created the Rgothic brand. Life is boring, add some gothic style to defy the passage of time. Our belief is "Make everysize gothic” 100% original designs.
Contact info
105-111 THOMSON ROAD, FLAT/RM C13/F HARVARD COMMERCIAL BUILDING, WAN CHAI,, 0000, HONGKONG, Hong Kong
- emily@rgothic.com
- rgothic.com
1.7
Bad
94 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor
Very poor, ordered a hoody on Christmas day, heard nothing except an order confirmation. Was emailed on 6th January to say item was so popular that it is now on back order and I could choose another item and refund the difference or pay the extra. I don't want another item so have asked for a refund, no idea if it will come. The item in question is still currently advertised on the site for sale !!!
January 6, 2026
Unprompted review
Reply from Rgothic
Dear erin,
Thank you for your message.
We apologize for any inconvenience.
As we restock and back order all products low in stock on a regular basis, we keep them on our website for some time. Unfortunately, some products cannot be back ordered soon enough and after a while are manually removed from the website or shown as unavailable. We are deeply sorry it happens to be the case for this item.
We have checked it for you and found that our colleague has provided the full refund successfully on 2026-01-08 according to your request, we hope you can receive the refund as soon as possible.
Meanwhile, we will also try our best to solve this issue and make sure it does not happen in the future.
Thank you for your patience.
Best regards,
Rgothic Customer Service
I should have googled this store before…
I should have googled this store before ordering. I placed the order and it was very shame to notice my packed will come from china.
December 23, 2025
Unprompted review
Reply from Rgothic
Dear Riikka,
Thank you for your feedback.
We are sorry to hear about it, if you have any issue about your order, you can tell us the order number and then tell us the issue, we can help you quickly.
Meanwhile, you can also send a message to rgothic@rosegal.com to solve the order issue or check the order status.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
No order no proof of delivery repeated…
No order no proof of delivery repeated emails saying its been delivered it hasn't. I have 2 cameras and always in. Spoke to local carrier asked for refund same excuse its been delivered there is no proof of delivery!! Do not order from this company I have asked for a refund many many times not received ordered in October for xmas presents
November 11, 2025
Unprompted review
Reply from Rgothic
Dear Wendy,
Thank you for your message.
We apologize for any inconvenience.
Could you please provide the order number without spaces or punctuation? The order number start with RGO followed by 4 or 5 numbers.
We will check it for you and then solve your issue until you are satisfied.
Awaiting for your reply.
Thank you for patience and understanding.
Best regards,
Rgothic Customer Service
Don't buy
Don't buy. Rgothic is refusing to provide me with details to ship non-fitting items back to them despite their FAQ stating explicitly that they accept returns, refusing to refund the items because "I still have them", then threatened me after I launched a PayPal claim.
October 30, 2025
Unprompted review
Reply from Rgothic
Dear Serene,
Thank you for your feedback.
We have checked it for you and found that our colleague has provided the full refund successfully on 2025-11-10, we suggest you can check your balance and we hope you can receive the refund as aoon as possible.
If you still have any issue about this order, you can recontact us in the email at any time.
Meanwhile, we will also improve the service in the future.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
I will never shop here again
I will never shop here again, beware they are scammers. I ordered from here I read the sketchy reviews but still decided to give them a chance. I placed my order and when I received the notification that my package had shipped out, I waited a few days before attempting to check it and when i did i could not find the site to track it on as it is some foreign site. I reached out to them to try and see where my package was and how long shipping takes and i did get a response. However, after determining that the item would not be here when i needed it to be and asked about the refund policy they told me they couldn’t tell me until i received the package. what type of company can’t tell you the refund policy before you receive it ? SKETCHY. i continuously asked for the refund people and got the same answer everytime. DO NOT SHOP ON THIS SITE, i wish i would’ve followed my first mind. and on top of that i found the same shirt on amazon for cheaper and got it in 3 days.
October 14, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
Thank you for your message.
We apologize for any inconvenience.
Could you please provide the order number without spaces or punctuation? The order number start with RGO followed by 4 or 5 numbers.
We will check it for you again and then solve the order issue quickly, please rest assured.
As for our return policy, please click the following link:https://www.rgothic.com/policies/refund-policy
Thank you for patience and understanding.
Best regards,
Rgothic Customer Service
DO NOT USE!
I experienced what many others reported. I ordered a dress for a specific event with expedited shipping. I received the notice days later that it was out of stock and back ordered. They offered another item which I have no interest in. I requested a refund. We will see. DO NOT USE!
September 17, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
Thank you for your feedback.
While we strive to provide the most accurate and timely stock and availability information, this may become out of date and is subject to change between the time you add an item to your cart and the time your order is received.The items on our website are updated every day.
Could you please tell us your order number?
We will check it for you and then solve your issue until you are satisfied.
Awaiting for your reply.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Buyer beware I ordered a dress and a…
Buyer beware I ordered a dress and a swimsuit cover up and after 4 days it still hadn’t showed any shipping update. I reached out to customer service and they told me that these items were no longer available but I could just continue to wait or pick something else out and those were my only two choices. I demanded a refund immediately since I was sold items that were not available and it took me following up with them to even get that information
September 11, 2025
Unprompted review
Reply from Rgothic
Dear Jill,
Thank you for your message.
We apologize for any inconvenience.
Stock and availability shown on our site is for your reference only. While we strive to provide the most accurate and timely stock and availability information, this may become out of date and is subject to change between the time you add an item to your cart and the time your order is received.
We have checked it for you and found that the items are in stock now, if you still need them, you can make a new order at any time.
As for this order, our colleague has cancelled and provided the full refund successfully on 2025-09-12 06:29:20 according to your request, we suggest you can check your balance, hope it is clear to you now.
Meanwhile, we will also try our best to solve this issue and make sure it does not happen in the future.
Thank you for patience and understanding.
Best regards,
Rgothic Customer Service
Would be zero stars
Would be zero stars! Stop stealing genuine artists work this company should be ashamed. Only ever buy from genuine sellers and stop buying from these thieves
August 19, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
They have Stolen design from jambats…
They have Stolen design from jambats original, despicable people doing that to a small UK company with a wonderful design
Hang your heads in shame ..
August 18, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Stolen design from a company that…
Stolen design from a company that offers 100% original designs and second-to-none quality and customer service.
August 18, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Rip off small brands
Zero stars isn't possible but that's all that is deserved.
Stealing original designs from small businesses and passing them off as their own work.
Literally lifting the design exactly as designed, including brand specific details in the process.
If you support businesses ripping off small independent brands then this is for you.
Otherwise avoid avoid avoid!!
August 18, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Absolutely shameless - AVOID AVOID AVOID
Absolutely shameless. They claim to have '100% original designs' which is 100% a lie. They have stolen a design from a small independent ETHICAL company which then of course raises the question how many of the other supposed 'original' designs have been stolen from other independent hard working companies???
August 17, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Company steals designs.
Company steals designs from other brands and ships cheap knock offs.
August 17, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
If I could give zero stars
If I could give zero stars, I would! This is a stolen design! Do not trust this company! If you want the original designer/clothing then visit the utterly fantastic Jambats site. It's a small UK business all original designs by the owner, an absolute artistic genius! Rgothic U should be ashamed of yourself but probably not!
August 18, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Stolen designs from a reputable…
Stolen designs from a reputable company! Would leave 0 stars if I could!
August 18, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Stolen item designs.
This store steals designs from other items. Would leave zero reviews if I could. Do not purchase from as its a fake stolen design for shirts and dresses.
August 18, 2025
Unprompted review
Fraudulent designs
This company has stolen material designs from my friend. They haven't even tried to change her design at all, even using her little bat she hides in every design as its her logo!!! How can they be allowed to get away with thieft and fraud?
August 18, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Con artists and intellectual property thieves.
This company professes to be 100% original designs, they steal designs from independent designers, not just in part, but completely lifted. They have been served a cease and desist notice today,They are thieves who hide their theft behind links. Their products are cheap and shoddy. They just shut down and start up again when the heat gets too much.Do not buy from these con artists.
August 17, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
SCAMMERS!!!!!!
Ripping off designs from a small family business in the UK is disgusting and I guarantee you cannot match the quality, care and love that JAMBATS who's designs you stole give to each and every customer
August 17, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
If I could leave zero stars I would
If I could leave zero stars I would! This company has blatantly used the print from another company who has a very good reputation both with their designs and their customer service.
This company reeks of laziness and a lack of imagination, and it's a shame they cant make as much effort with their designs as they do ripping designs off others.
August 17, 2025
Unprompted review
Reply from Rgothic
Dear Customer,
We apologize for any inconvenience.
Thanks for your feedback and kind advice again. We have been trying our best to improve our service! Our relevant department will investigate the issue and resolve it as soon as possible.
If you have any related order issues, please kindly provide us with your order number.
Meanwhile, you can send a message to rgothic@rosegal.com and then describe your request clearly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
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