RHINOSHIELD España Reviews 325

TrustScore 4.5 out of 5

4.3

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Company details

  1. Cell Phone Accessory Store

Written by the company

RHINOSHIELD no es solo protección para el móvil — es diseño con impacto. Desde tecnologías de absorción desarrolladas en laboratorio hasta materiales reciclables de verdad, rompemos moldes para cuidar lo que importa: tus dispositivos, tus ideas, tu mundo. Sin BPA, resistentes, circulares — cada producto nace con propósito, guiado por la innovación y un compromiso claro con el futuro.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

325 reviews

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Rated 5 out of 5 stars

good product

April 14, 2025
RHINOSHIELD España logo

Reply from RHINOSHIELD España

Dear Ognyan,

Thank you so much for your kind words and for taking the time to share your feedback with us.

We're truly happy to hear that you're satisfied with our product! Your support means a lot to us and motivates our team to continue striving for quality and innovation.

If you ever have any questions or need assistance in the future, feel free to reach out — we're always here to help.

Thanks again, and we hope to see you back soon!

Warm regards,

RHINOSHIELD SPAIN Customer Support

Rated 5 out of 5 stars

The answer of support service was…

The answer of support service was really fast

February 26, 2025
Unprompted review
RHINOSHIELD España logo

Reply from RHINOSHIELD España

Hello Miguel,

Thank you for your feedback!
We're glad to hear that our support service was able to assist you quickly.
If you need any further help, feel free to reach out!

Best regards,
RHINOSHIELD ESPAÑA Customer Service

Rated 5 out of 5 stars

New case immediately

I had a problem with my case and with less than 1 day they send me a new one so great company and great products 👍🏻

February 4, 2025
Unprompted review
RHINOSHIELD España logo

Reply from RHINOSHIELD España

Hello Guerau,

Thank you for your kind words!
We're thrilled to hear that you had a great experience with our customer service and that we could quickly assist you. We truly appreciate your support and hope you enjoy your new case!

We're always here to help!

Best regards,
RHINOSHIELD ESPAÑA Customer Service

Rated 5 out of 5 stars

Polite and helpful customer service.

I contacted Rhinoshield about some issues I had with a recent order. I had used the wrong video to install the screen protector, which ended up being misaligned and badly fit it. The customer service did take a little bit of time, with a reply coming each morning, but within a few days they had arranged a replacement screen protector to be sent to me. Customer service is very polite and helpful.

November 13, 2024
Unprompted review
Rated 4 out of 5 stars

Great but with a delay / Bien pero con retraso

It's a great brand, but it has a delivery problem. At least here in Spain, you don't have a choice, and SEUR being SEUR, it came late. It is not completely Rhinoshield's fault, but in a way it is. But they should have an option on the payment process to let the customers decide which company to deliver our products.

The case seems sturdy, and it doesn't have any imprints (I bought the solid suit). I hope it lasts. The support service was on point and helpful.

Es una buena marca, pero con un problema de envíos. En España al menos, no puedes decidir con que compañia enviar el producto, se usa DPD o en españa SEUR. SEUR es una compañía nefasta e incompetente y no deberían dejar como única opción a seur, obviamente llegó tarde en el envío después de 5 intentos. No me importaría pagar un poco más para seleccionar correos u otro servicio en condiciones.

Por lo demás, la funda se ve bien y resistente, no tiene fallos (compré el modelo solidsuit). Espero que dure. Lo bueno que el servicio de atención al cliente ha sido correcto.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

UPDATED: case replaced and it's perfect.

UPDATED: I got contacted right away by the customer service and got a replacement for the case and it's been more than 2 months and it's as good as new, rigid and good quality.
Exactly what you expect from a trusted company as Rhinoshield.

Looked great and rigid at the beginning but after 3 months of use, the case became so loose that the phone comes out of it on its own. Honestly I'm so so disappointed, I was expecting a premium quality for the price I paid.

March 24, 2023
Unprompted review
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Reply from RHINOSHIELD España

Hola Mehdi,

Sentimos mucho que nuestros productos no sean de tu agrado.

¿Sabes que nuestros productos están respaldados por nuestro Programa de Reemplazo?

Te recomendamos que contactes con nuestro servicio al cliente para poder obtener tu reemplazo :)

Saludos,

El equipo de RHINOSHIELD España

Rated 4 out of 5 stars

Great protection and finish

It is the first time that I buy items for my mobile phone and the feeling of protection that these give me is very good. The only thing to change on the part of the company, I would say that they are some of the parcel companies with which they work, since they leave a little to be desired. Otherwise everything perfect.

March 9, 2023
Unprompted review
RHINOSHIELD España logo

Reply from RHINOSHIELD España

Hola Daniel,

Muchas gracias por tu reseña.
Esperamos que te gusten nuestros productos :)
Adicionalmente, gracias por las sugerencias sobre otras compañías de paquetería.

Un saludo,

El equipo de RHINOSHIELD España

Rated 4 out of 5 stars

Easy devolution process

I bought a phone case but It wasn’t as I expected. I began the devolution process and It went smoothly (even though you need to pay for the delivery). The woman,Isabela, who helped me was really nice and gave a fast response which I recon is important for a client. She was really nice and polite.

February 15, 2023
Unprompted review
RHINOSHIELD España logo

Reply from RHINOSHIELD España

Hola,

¡Gracias por tu reseña!

Si tienes alguna pregunta, no dudes en contactarnos :)

Mientras tanto, te deseamos un feliz día.

El equipo de RHINOSHIELD España.

Rated 5 out of 5 stars

Bought a case with defectuous buttons

I bought a SolidSuit case for the iPhone 13 and it came with a defect on the volume buttons,I contacted them for the garanty and they answered and offered to replace them and give me a free pair of another color in a few days. Very good support management and cases for all the phones ;)

October 4, 2022
Unprompted review
RHINOSHIELD España logo

Reply from RHINOSHIELD España

Hola,

Gracias por tomarte tu tiempo de dejarnos una reseña sobre nuestro servicio.
Estamos encantados de que te gusten nuestros productos.

Te recordamos que el servicio de atención al cliente de RHINOSHIELD España está a tu disposición para cualquier consulta: https://support.rhinoshield.io/hc/es/requests/new

Que tengas un buen día.

-El equipo de RHINOSHIELD España

Rated 1 out of 5 stars

upset

I had high expectations with this brand forever. They are somewhat expensive cases and I always thought they would be very good. I recently bought one for an iPhone 13 pro Max, with wood on the back.

-The phone takes a lot of size
-The wood on the back seems to be film and not real wood, it has immediately been marked with rips and small bumps.
-The casing has no grip, it is very slippery.
-Any blow to the edges cracks and raises small splinters that you nail..

It doesn't have magsafe...

It's a $10 case and not nearly $40.

It is one of the worst covers I have ever had.

Tenía muchas expectativas con esta marca de siempre. Son carcasas algo caras y siempre creí que serían muy buenas. Recientemente compre una para un iPhone 13 pro Max, con madera por detrás.

-El teléfono coge mucho tamaño
-La madera de atrás parece ser film y no madera real, enseguida se ha marcado con rices y golpes pequeños.
-La carcasa no tiene grip, es muy resbaladiza.
-De algún golpe en los bordes se agrieta y levantan pequeñas astillas que pinchan.

No lleva magsafe…

Es una funda de 10$ y no de casi 40.

Es de las peores fundas que he tenido nunca.

August 1, 2022
Unprompted review
RHINOSHIELD España logo

Reply from RHINOSHIELD España

¡Hola! Sentimos mucho saber que nuestro producto no es de tu agrado. ¿Sabes que todos nuestros productos cuenta con nuestro programa de reemplazo de por vida? Puedes contactar con nuestro servicio al cliente support@rhinoshield.es

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