Rhodeskin Reviews 454

I ordered from Rhode and never received my package. The delivery was marked as “delivered to the hotel,” but no one at the hotel received or signed for it. Rhode refused to provide proof of delivery (name, signature, or photo) and denied any refund or replacement.

This is unacceptable customer service and shows a lack of accountability. Definitely my first and last time ordering from Rhode.

My country in August goes dead . No businesses work. So when my Rhode order reached my country the tracking link stopped updating. After a week I messaged Rhode to ask if they can see any updates from their end. The emailed back the same day granting me a full refund (that I hadn't asked for) for waiting so long. After few days the products also reached me. Amazing service.

I’m really disappointed in my experience with Rhode. I ordered the limited edition Cinnamon Roll PLT gloss, but a few months later it developed a strong chemical smell. When I reported this, customer service told me to throw the product away due to a chemical issue.
I made it clear I wanted a replacement, they even asked me to choose between a refund or a replacement, but instead, they processed a refund without my consent and refused to send another gloss or let me pick a different one. I specifically chose the replacement because I had to throw mine away and needed a new one. I’m not asking for anything free, just the replacement I originally chose when Rhode gave me the option. Now, if I want another gloss, I’m expected to pay shipping again, even though the original issue wasn’t my fault.
I reached out multiple times via email and Instagram, but each time I only received the same copy and paste reply, with no real acknowledgment of my concerns. Even worse, I purchased the same gloss for my little sister, who is a kid, and I asked multiple times if hers was safe to use. Customer service completely ignored that question, which is unacceptable when it comes to product safety.
I’ve supported this brand because of its message of care and quality, but this experience left me feeling dismissed and ignored. I hope Rhode takes accountability and improves its customer support, because right now, it doesn’t reflect the values they promote.

After writing my review of Rhodeskin, I need to update it. They resent me the order after evri confirmed it had been damaged beyond repair and on the 30/7 I was told that Evri had my parcel at the collection depot. The next day I was told they couldn’t deliver it and the same farce started again saying eventually that they’d lost it again! I contacted Rhodeskin and they suggested sending it to another address so I agreed to try for the third time and gave them my daughter’s name and address but a couple of days later I heard from them asking me to wait a few more days. Then I heard from Evri saying it was lost so I sent that to them but they again asked me to wait a few more days. I had had enough by then so I asked for my money back and after more emails going backwards and forwards eventually on 9/8 I had an email confirming they would refund my £104. I ordered the goods originally on the 12/7,for my granddaughter’s 16th birthday as the items were what she desperately wanted. It missed her birthday and she had to wait until 6 days after her birthday to be told she could have the money to spend on something else. We were both very disappointed and she has bought something completely different as she is afraid to order from them. Totally unsatisfactory, it took too long and for the first few days I felt the replies came from a bot and not a human as they didn’t seem to really take on board what I was saying.

Don’t order from their website! Ordered from the website and it’s been 2 weeks.

The customer service was great. They responded very quick and helped me in every way they could. I really appreciated it☺️

rhode team were so kind and helpful with fast replies

I received a defective product and contacted customer service. Not only are they refusing an exchange where I send back the defective product for a new one they are also demanding that I pay additional costs to send the product back and then more costs to receive a new one.

They want me to do a refund where I have to pay for tracked shipping and then they want me to place a new order where I’ll have to pay tolls and shipping again, just because they could not send a product that is in line with what they advertised.

All of these costs amounts to the price of the product.

None of their actions are in accordance to consumer rights.

Extremely poor service – missing delivery and no help

I placed an order with Rhode 17 days ago, and their website states that delivery takes 5–11 days. It is now well past the promised timeframe, and I still have not received my package.
The last update on its whereabouts was on July 24th, and there has been no new information since.
I have contacted them twice and have only received the same automatic, robotic reply each time – with no real help or solution.
Very disappointing service and a complete lack of communication. I would not recommend shopping here under any circumstances.

Rhode is literally the best. Really good website, the best products ever. You can trust Rhode one billion procent. And I think it is also a really good price, you get a lot of product for the price. I love Rhode♥️🫶✨🌞

Seriously bad customer service. Ordered 3 weeks ago and Evri hasn’t updated the track and trace in over 14 days. Getting nothing from Rhode except for generic, automated emails. I even got the exact same email 2 times, saying that I have to wait longer for the carrier to update the status, even after telling them that it hasn’t changed in 2 weeks time, at all. I’m wondering if I will even get my package. It’s ok if the delivery takes a little longer than usual, but the least they could do is be transparant about it. Do better Rhode!

This company has been a life changer for my skin. I get compliments all the time!!!

super fast and friendly contact

Rhode is my favorite skincare brand. At first I was skeptical, I thought it was just hipe, but when a friend recommended the routine to me I couldn't help but give in. I have dermatitis and really sensitive skin and I'm 32 years old, I've been using the products for 4 months and my skin is reborn. In my routine there are all the skincare products: glassing milk, peptide fluid, barrier cream and barrier butter. I can't do without each of them. The other products I tried were the pocket blushes and the peptide lip treatments, I have several products and I would like to have them all. Congratulations for the quality of the products (I am a make-up artist and I have tried the top brands, but nothing beats rhode on my skin)! I needed customer support once for a small problem, never has customer service been so fast and efficient!

I’ve purchased from Rhode many times. The shipping is usually fast, and the trackings update are really efficient. Their costumer service is fast, responsive and really accommodating. I’ve loved all products, I’ve tried so far. I can’t recommend enough!

So I ordered the limited edition summer set, consisting of the glazing mist, blusher, and lip treatment in the bubble bag. I was really excited about this as I wanted to try the products listed.
I checked the tracking a few days later and it said it had been dispatched.
Since the 25 July the tracking has been saying that it’s ‘preparing for international export’ and is apparently in New Jersey.
I have now messaged them FIVE TIMES and every time I get some automated message telling me they’ll get back to me within 2 days, followed by a ridiculous, patronising message starting with ‘oh no, we’re sorry your order is taking longer to reach you’…etc, etc.
No-one is bothering to get back to me, and NOTHING is being done.
Now I’ve been on here and seen all the other comments detailing exactly the same problems as I’m experiencing, I’m absolutely livid!!!
I would never have ordered this item if I had known about the issues so many other people are having with them.

RHODE, WHERE IS MY ORDER???

Very fast and very helpful the best customer service ever

I ordered from Rhode on July 21, and as of today my package still hasn’t arrived. The estimated delivery time has long passed, yet there have been no meaningful updates on the tracking.

Contacting customer service has been unhelpful. They only keep forwarding the same tracking link I already have, without providing any real assistance or investigation into the delay. Communication is slow and unresponsive, and it feels like there’s no actual effort to resolve the issue.

Very disappointed with the lack of accountability. It shouldn’t be this difficult to simply get a package delivered or to receive a proper update from the company.

I ordered their limited edition summer kit which I was super excited about, it was finally delivered last week. However, Evri just left the package out on the street for everyone to see. I live in Hackney, package was probably gone within minutes… I contacted both Evri and rhode, not expecting anything from Evri but hoping that rhode can replace or refund me, as the proof of delivery shows that the package was left on the street so they can claim it back with Evri. Instead, they replied to me twice saying according to their records the package was delivered (ignoring my point that it was delivered into an unsafe place and stolen) and that I should keep looking. I reached out for the third time with no response. I am out of £74, no package - awful company, won’t shop again.

Very polite and easy to contact customer service team