RHP Group Reviews 

It's Monday morning and we've been without a toilet or sinks since Friday morning. We have phoned RHP and related companies 15-20 times and were promised they were coming out as an emergency repair. This promise was reiterated several times, and still the case now. The main pipe in the house of RHP flats is blocked. What more can I say? I've said this so many times and I know the hold music from the RHP phone line so well now I could sing it to you. RHP are no doubt reading this and believe me we have a MUCH longer list of things like this but the blocked drainage really is personal for Rhodes Court, Hounslow.

This company is god awful!!! I filed a stage two complaint back in December,were in May. I haven’t had one letter response despite ringing EVERY single day. No one takes accountability,zero communication. The only way to get somewhere is to threaten them,better off going through the housing obusman. My daughter’s breathing is awful due to the mould that NOONE wants to do anything about. Awful awful company!!!

Horrible experience with this company. Time and time again they have failed to follow through with requests and it takes months and months for any kind of communication.

I'd like to leave a feedback for Tommy. The caretaker in Brunel court in Barnes say what a good caretaker he is, professional has been looking after our place with care and in a professional manner I am pleased to have met him. He is doing a marvelous job for us.
Mark.

Discusting company should be ashamed.
My 10 year old has devlopes breathing issues due to the neglect . For over 12 years they have failed to reaolve damp and issue problems , constantly ingnored,never attend confirmed appointments and utterly rude ,now taking further action.

My experience with RHP has been extremely disappointing. The boiler in my rental property was broken for over 10 days in winter, leaving me without heating or hot water. Despite multiple requests, the landlord failed to take timely action and ignored my emails since January 29. They showed no concern for my well-being, and I had to rely on expensive electric heating. I requested compensation for additional electricity costs and a partial rent refund, but my concerns were dismissed. Completely unprofessional and neglectful—avoid renting from this landlord if you value your comfort and basic living conditions.

I am shocked by all the negative comments I've been a resident since 2001. They have been nothing but polite, understanding and proactive. Repairs carried out well within guidelines. Well done RHP!

Terrible landlords,fed up of being lied to and having to wait months for any repairs to be fixed and when they do actually turn up to fix things the problem is never resolved and we often have to report the problem several times again before it does actually get fixed.
I am still waiting for a response to an email that I sent them 8 months ago,totally unacceptable.

Terrible company, had to go through housing ombudsman and soon will be legal action.
They say they are going to fix something and this was last december. still waiting.

Getting repairs done as a 28 year standing tennant is an ordeal. Phone always over 40 minutes to answer, no supervisor available, lies about work that will be done and appointments late or missed. Most repairs poorly done, and need re-repairing. Then when a burst pipe ruined my bathroom, they are trying to get out of fixing the flood damage by saying the floor wasn't the original floor, so we're abandoned by Rhp putting some laminate down 10 years ago, not even asking them to replace like with like. Then when you get upset, they want to put the phone down. Dealing with Rhp needs to come with stress therapy.

Worst customer care ever. Not sure why anyone continues to work here unless they actively get satisfaction from causing harm to others. They have completely ruined my life. I’ve experienced the most arrogant and heartless employees here at RHP. I was admitted to hospital for significant health issues due to prolonged stress and trauma in one of their properties and the ongoing lack of action and support. This trauma is still impacting me today and I had to give up my job which I loved. I’m a shell of myself since living in one of their properties for 16 years. It didn’t matter how much external support you get from local MPs, medical professionals, disability advocates, Tenants Champion, as they think they are above everyone and they make the tenant out to be problematic. Just read the many Google reviews and you’ll start to wonder why nobody official is coming down hard on this disgusting organisation.

One of the highlights of my experiences there regarding asbestos disrepair concerns was an email telling me that ‘Asbestos wasn’t an issue’ it was my mental health management’.

If any employer receives an application from anyone who has RHP in their work history, I would think twice about hiring them.

Our gardens have not been maintained for over a month. We just get either no response or a dismissive email that states they are 'looking into this' - this is collectively at least 50% of the residents. The grass is now waist height and, although not as serious as some of the complaints on here, it is again indicative of how RHP take your money, don't communicate and basically fob you off. It is not the first disappointing encounter we've had with RHP. It is a shoddy company with poor management.
It is also telling that RHP have only responded to positive reviews here.

Rhp has been very good all the time staff service
Also jasmine very helpful should herself bonus to all staff

The biggest bunch of liars You could come across always busy never return your calls should never be running a housing corporation.

Awful service lies promise of call back never happen now in hand of county court brenford cant wait for my personal attendance and to show evidence of failure.
Rhp need a complete revamp of staff ' management & more importantly shut down and sold on for a £1 for someone who can handle a new team .

Terrible company i hate RHP rat infestation mould and damp chasing chasing them up to do repairs stage 2 complaint deadline not met. They have caused my physical and mental issues because of lack of support and service to sort theses issues in my property out despite several Dr's letters to them

Rhp are just unbelievable ,after the mp meeting regarding the FLAT / kitchen which is a disgrace from day one of moving in ,no draws ,huge gaps ,water damage and they want to patch it, wow really and my wife has end stage copd and must live with that.This is not the first time as this has been going on for ages and we will continue to fight it as rhp advertise on the home page ......we want people to live in good accommoadation well then step up and make sure they do. IF I COULD MINUS STARS THATS WHAT THEY WOULD GET .

Pay me my legal costs which you are required to do following your sending a 'Discontinuance of Proceedings Notice' to Brentford County Court dated December 12th 2019.

And provide me with all the certification documents relating to fire doors which you claim are fitted in James Darby House... I'm still waiting ... or do I refer the matter back to the APPG For Healthy Homes and Buildings with which I'm associated.

My brother wants to upgrade to smart meters as getting readings done is virtually impossible as the meters are kept in locked cupboards in the basement car park, and RHP take forever to provide them even after you call and ask for them (which you have to do EVERY TIME you need them, waiting on hold for ages)

Called and checked what we needed to do from their end to get energy meters replaced, was told just to give them the date and they would leave the doors unlocked, so went ahead and booked an engineer to come out. Rang them again to give them the date, and was told it would be put in the diary, no problem.

I travel to my brothers property today to meet the engineer as my brother has learning difficulties and find the door to the electric meter room locked (gas meter room was open but only because the locks are broken, apparently from being forced), so I call again to find out why it is not open and to get them to open it before the engineer arrived, only to be told that they are only there on Wednesdays (today is Thursday) and it cannot be opened today.

The engineer even called them directly to see if he could pick up the keys himself but they were just as unhelpful to him.

After rebooking for a Wednesday (having to wait another month after this fiasco) I called AGAIN (more waiting around on hold for someone to answer) to give the new dates and make known how unhappy we are with the service, the agent seemed completely uninterested that such bad service was given already and cut off the call very abruptly.

It is a mystery to me how such a company can survive. Looking at previous reviews (excluding the ones I suspect they paid for) this kind of service is nothing new, so I highly doubt it will EVER change.