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RIAS Reviews 

13,097
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 1,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing, often finding quotes significantly cheaper than previous insurers or other providers. People appreciate the straightforward and quick process for signing up, making policy adjustments, and renewing online. Many also praise the helpfulness and politeness of staff when interacting with customer support. However, some customers also noted issues with the website, experiencing difficulties finding specific information or encountering unexpected price changes during the payment process. A few other people also felt that policy adjustments could be inflexible, leading to unforeseen charges. Additionally, some reviewers were not happy with significant and unexplained premium increases at renewal.

What people talk about most

Price

Reviewers mention positive feedback about price, with many finding competitive quotes that were cheaper than... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Service

Customers had positive experiences with service, often describing it as very good, quick, and helpful. Many... See more

Website

Reviewers highlight positive aspects of the website, with many finding it easy to navigate and use for... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions where agents were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cant give much really, signing up was easy, but asking for a review on service at this stage seems a bit daft, as when I need help for a claim will be the real test. So 3 stars for easy sign up, if I... See more

Rated 4 out of 5 stars

They need to sort their website out because my telephone number on my Rias account had changed somehow, and the icon to modify it or even get into to do it was greyed out, which I suspect was due that... See more

Rated 4 out of 5 stars

No paperwork to deal with so very easy claim and car was returned in very good condition following repairs. Courtesy car was excellent with no mileage restrictions.

Rated 5 out of 5 stars

Easy to access .Everything i needed included or easy to add . Low volentary excess good value pricewise . No messing proving having to prove NCD they sorted it .

Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Home Insurance Agency

Written by the company

Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.3

All reviews

(13,097)

1,387 reviews in the last 12 months

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Rated 5 out of 5 stars

Changing policy details online

I had to make an adjustment to my car policy and add my sister as a named driver , as her car has broken down and she has no idea when fixed .The procedure was straight forward online and the cost was very reasonable

June 26, 2026
Rated 1 out of 5 stars

Trying to create an on line account for…

Trying to create an on line account for my policy and despite several e mails and my trying to do this, it has not worked.

June 26, 2026
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Reply from RIAS

Good afternoon Christopher,

Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been having issues setting up your online account, and we understand how frustrating this must be.

Please get in touch with us via live chat on our website, and we’ll be happy to look into this further and help you get this resolved.

Kind regards,
AD, on behalf of the RIAS Team.

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