Cant give much really, signing up was easy, but asking for a review on service at this stage seems a bit daft, as when I need help for a claim will be the real test. So 3 stars for easy sign up, if I... See more
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Review summary
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Reviews shaping this summary
They need to sort their website out because my telephone number on my Rias account had changed somehow, and the icon to modify it or even get into to do it was greyed out, which I suspect was due that... See more
No paperwork to deal with so very easy claim and car was returned in very good condition following repairs. Courtesy car was excellent with no mileage restrictions.
Easy to access .Everything i needed included or easy to add . Low volentary excess good value pricewise . No messing proving having to prove NCD they sorted it .
Company details
Written by the company
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Contact info
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, United Kingdom
- motor@rias.co.uk
- rias.co.uk
4.3
Excellent
13K reviews
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Review your documents if you don’t want a price increase
Got a fairly decent quote through compare the market and decided to go ahead with the policy but got a call 16 days later (I have noticed they waited until after my cooling period had finished) to say the date of purchase on page 5 of 25 was different to the date I had input for when I bought the car and it would mean a new quote with an extra £114 added on to my policy. When I questioned why of had put down the 21/11/21 when I bought the car and said I had bought it on the 1/6/26 I was told I don’t know, sometimes when they come through from compare the market it happens. Not really a satisfactory answer when I’ve bought a policy and then told I needed to pay more - I have over 20 years no claims as well!! I won’t be renewing and I won’t be recommending
June 18, 2026
Unprompted review
Reply from RIAS
Good afternoon Kerry,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand why this situation felt frustrating.
We’d like to reassure you that the timing of this review was not linked to your cooling-off period. The contact you received would have been part of our validation process, which can take place at different times depending on when discrepancies are identified and picked up for review. While we aim to complete these checks as early as possible, this isn’t always within a fixed timeframe.
When a policy is purchased, the premium is based on the details provided at that point, and it’s important these are accurate. As part of our checks, if we identify any differences in the information held, we’re required to update the policy to reflect the correct details, which can result in a change to the premium. This is to ensure there are no issues later on, particularly in the event of a claim, where incorrect information could cause delays or affect the outcome.
We’re sorry that, on this occasion, this resulted in an increased premium and that it has impacted your overall experience. We do appreciate your feedback and will take it on board.
Kind regards,
AD, on behalf of the RIAS Team.
Easy to do business with.
May 17, 2026
Online live chat
I accessed through the online live chat. I found it very easy to ask my questions and get the response and help I needed. My policy changes were done without any issues or drama.
June 18, 2026
Unprompted review
not the cheapest on the market but very…
not the cheapest on the market but very good service and ease of renewing , very professional .
June 13, 2026
5 Star but cheap
I used Compare the Market along with several other price comparison sites, then ran the results through an AI tool to compare the cheapest options against my existing policy. RIAS came out on top, offering Defaqto 5‑star coverage that was £11 cheaper than what I paid last year and around £150 cheaper than my renewal quote from my previous insurer. It was quite SIMPLES, really.
June 16, 2026
RIAS are very easy to communicate with…
RIAS are very easy to communicate with and they provide clear information on the claims process. They also organise things very quickly.
March 18, 2026
Ive only just bought the policy
Ive only just bought the policy, so would have to give a full and honest review further in to the term
June 16, 2026
Very freindly and very helpful
Very freindly and very helpful . And done in mins 100% use them again i been with them for years
June 16, 2026
Unprompted review
They tried to auto renew with a 36%…
They tried to auto renew with a 36% premium increase, previously increase by small increments. The alternative I obtained at an increment of no more than 4% - and was on the same or better terms. RIAS are adamant that they have quoted you their price and its not open to discussion. Their subsequent public reflection to call them would appear to be an offer without substance. I have given good reviews in the past but a 36% increase is outwith the market.
June 15, 2026
Reply from RIAS
Good afternoon Brian,
We’re sorry to hear your concerns regarding your renewal premium. Prices can fluctuate from year to year across all insurers as rating factors and market conditions change, so there’s never a guarantee that premiums will remain the same.
We always aim to offer our most competitive price based on the information we hold at the time. If you’d like us to review your cover or update any details that may affect your premium, please feel free to get in touch with us directly.
Kind regards,
AD, on behalf of the RIAS Team.
Not good with emails
I had to phone as not very good with email.
The lady sorry forgot her name was very helpful.
June 16, 2026
Confusing to ascertain details of cover
Mismatch in details of cover between summary and documents which is confusing.
Figures may be updated in one place but not in the documents.
June 15, 2026
Reply from RIAS
Good afternoon Phil,
We’re sorry to hear that you’ve found aspects of your cover unclear. We understand how important it is for our documents to be consistent and easy to follow, and we appreciate your feedback.
If you’d like us to go through anything in detail or clarify your cover, please get in touch using the contact details in your policy documents, we’ll be more than happy to help.
Kind regards,
AD, on behalf of the RIAS Team.
I needed to speak to someone over the…
I needed to speak to someone over the phone as my query could not be resolved on line! I spoke to the wonderful Alex, which in no time resolved the matter and reassured me of the amendment made to my policy without any complications or extra cots, i can only speak very highly of RIAS truly people insurance at it best!
June 16, 2026
Unprompted review
I was put through quickly to a friendly…
I was put through quickly to a friendly and knowledgeable member of staff who dealt efficiently with my query.
June 16, 2026
Unprompted review
increase in renewal cost
I have not renewed my policy due to the almost 50% increase in costs
June 14, 2026
Reply from RIAS
Good morning,
Thank you for taking the time to leave this review.
We appreciate all feedback, and we are sorry to hear that we were unable to remain competitive for you this year.
We thank you for your custom and welcome you back if we can hopefully improve on the cost for you in the future.
Kind regards,
DM, on behalf of the RIAS Team.
Renewal price and talking money from account
My renewal price was £150 more than the previous years price. And, they took the money 5 days in advance of the renewal date!!
Tried to call to cancel and a 30min wait! Cancelled via live chat. Tried to explain why i was cancelling (cost etc) and just got a “thank you for being a customer, do think of us in the future, Goodbye” Pretty dire customer service if you ask me. Do not auto renew!
June 15, 2026
Unprompted review
Reply from RIAS
Good morning Matthew,
We are sorry to hear that we have been unable to remain competitive for you this year.
We do provide the option to opt out of automatic renewal at anytime, and the renewal invitations we send at least 2 - 3 weeks before the renewal date advise of when the payment would be taken.
The renewal invitation also advises that we offer our best price upfront based on the details we hold and contacting us won't lead to further discounts being given. If you were asking us to cancel the renewal and didn't require any further assistance, then we both apologise for the wait time when trying to contact us by phone and your dissatisfaction with our service via Live Chat.
We appreciate all feedback and will use this to continuously improve the service we provide to our customers.
Warm regards,
DM, on behalf of the RIAS Team.
Not a Helpful procedure
The person contacted at RIAS refused to help me obtain my new insurance.
The company had access to my documents but insisted that I search for my NCB myself.
June 12, 2026
Reply from RIAS
Good morning Ann,
When applying for a policy in your own name, we require proof of the no claims discount that you have earnt to verify the entitlement declared on the quote application.
We do not have access to your previous Insurers documents, so if you have had another policy with us in your own name then please contact us via Live Chat so we can discuss this.
If your previous policy was with someone else, we require the proof from them that we provide guidance for, on the correspondence we send you, and via our website.
If you have not had a policy in your own name within the last 2 years, then please note you would not have any no claims discount so this would also require a conversation to be had.
Please either call us on 0345 650 1212 or speak with us via Live Chat and we can look further into this for you.
Kind regards,
DM, on behalf of the RIAS Team.
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