Robert Irving Burns Reviews 48

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Josh handled my viewing and was excellent throughout. He was quick to respond, kept communication clear, and did a great job coordinating between me and the landlord to keep everything moving smoothly... See more

Company replied

Rated 5 out of 5 stars

Lee Koffman and RIB did a wonderful job selling our flat in Hampstead. Lee suggested a far more ambitious asking price than competing agents and obtained multiple offers close to ask. He updated us ev... See more

Rated 5 out of 5 stars

My Residential Property Manager is Ishmael Haque who I cannot praise too highly. Every item of expenditure is brought to my notice, however small, for my approval. All work is undertaken by him after... See more

Rated 5 out of 5 stars

RIB has been very good to help fix my issue when the power went off in my flat. Iva contacted me very quickly giving me first pointers to check myself and was preparing to call the electricians if the... See more

Company details

  1. Real Estate Agency

Written by the company

Established in 1962, Robert Irving Burns stands as a leading property agent in central London, specializing in both residential and commercial sectors. With over 50 years of experience, we've earned a reputation for excellence and adaptability in the evolving property landscape. Our core principle is to offer reliable, personalized services tailored to meet the unique property needs of our clients. Our team of experts in commercial, residential, and management sectors ensures top-tier advice backed by extensive market knowledge and senior-level support. We're dedicated to fostering long-lasting, trust-based client relationships, helping them make strategic, well-informed decisions in all aspects of property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

48 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic service

Lee Koffman and RIB did a wonderful job selling our flat in Hampstead. Lee suggested a far more ambitious asking price than competing agents and obtained multiple offers close to ask. He updated us every step of the way, and he connected us with experts for the necessary assessments, quotes, and repairs. We're immensely grateful and look forward to working with Lee again in the future.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Ishmael is really helpful

Ishmael is really helpful. I’ve had issues in the flat for almost one year that previous agents just kept postponing and ignoring and Ishmael was proactive and they were finally fixed. Thank you!

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

I sought advice about a property matter…

I sought advice about a property matter from their senior sales person Lee Koffman and received excellent prompt service from him which helped me resolve the matter quickly. He certainly went the extra mile to help me for which I am most grateful.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Alex and Hugo review Daniel Bullen

Despite facing a challenging situation with our electricity being cut off in our student flat, Daniel and RIB were incredibly supportive and helpful in trying to resolve the issue. Although it turned out to be more complex than we initially thought, Daniel's consistent communication was greatly appreciated. Despite the lack of sympathy from our landlord, we understand that Daniel and RIB were not to blame for the tough week we endured. We are grateful for their efforts and support throughout this ordeal. Thank you, Daniel and RIB.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

Lee and his team at Robert Irving Burns provided excellent service on the sale of our home. He supported us throughout the whole process and made communication an absolute pleasure. His tenacity and expertise in making sure things happened smoothly, were beyond impressive. I highly recommend this company.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Lee for a successful purchase!

Lee and the team at RIB got us into a beautiful new flat conversion. He was responsive, punctual and worked really hard to make sure our sale went through as planned despite a couple of hurdles at the end with the solicitors. Very happy with my purchase and all the help along the way!

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience with RIB

We've had a brilliant experience with Robert Irving Burns in finding our next property to rent. Joshua was incredibly helpful and responsive. He explained the whole process from viewing to final signature clearly and was always on hand to answer any additional questions. Would definitely recommend Robert Irving Burns to a friend.

January 24, 2024
Unprompted review

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