Riba Meal Prep Reviews 

Unfortunately I’ve had a very similar experience to another user on here - first order was received perfectly - food was great and customer service came back to me immediately when I was late finishing work with an alternative pick up point.
I then made my next weeks order for 18th May on the website, was billed and order confirmed. I turned up to emirates arena and the receptionist had never heard of the meal prep company, no one from the company responded to various phone calls and texts. I eventually had to leave with no explanation as to what happened. No one contacted me again until I reached out, again, a week later and they stated my order was ready for pick up despite me having placed it for a week ago. I requested a refund which was agreed to via WhatsApp chat, and to date I’ve not received any communication or a single penny back yet. Constantly having to chase the money owed to me following a mistake with invoicing. I totally understand mistakes happen but the customer service and attention to detail is so incredibly poor. So sad as the food was really good the once I got it. Please consider this for future customers, Riba!

EDIT: refund now paid

The meals were brilliant,I just need to stop Over buying

This is my third time ordering from Riba and I have to say, the food is fantastic so it pains me to add a negative review.
On my second order, I added some additional items and asked if these could be delivered with my main order. This didn’t happen so I messaged and was told not to worry but got no information on what was happening. I turned up at the Emirates arena to collect after letting Riba know I would do this, and nobody was there. I was then told that the food would be delivered to me ASAP but I was still waiting the following evening with no update once again. Riba were very nice and said they would refund my order and also add extra to my next order. I decided not to cancel my upcoming order based on their response.
Yesterday, my order was once again later than expected with no update. There were no extras which is fine, but I hadn’t been given a refund either so I had to chase this. It was done but there was no apology.

Like I said, the food is amazing but the communication and service is not great. I’ve decided not to order from Riba again.
I understand mix-ups and mistakes happen but this has been across multiple experiences now.
I would also maybe suggest to remove the delivery slots from the website if they can’t be honoured.
Meal prep is supposed to remove stress from your life, not add to it.

I have been using RIBA Meal Prep for a while. I find their food helps me hit my protein goals but not only that I like the taste and flavours. There meals keep me full during the day and stop me snacking. Can’t fault them.

Food was great! I'd definitely recommend it.