Richard Jackson's Garden Reviews 

563
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I ordered off you like many times before. My parcel was damaged in transit by Evri. I’ve emailed you twice and sent a message and not had communication back off you. I now have to take time out... See more

Company replied

Rated 5 out of 5 stars

Ordered some Cirsium, 6 x9cm plants. They arrived the very next day, carefully packed and in perfect condition. Good strong plants! I’m absolutely delighted. Without doubt the best experience ever fro... See more

Rated 5 out of 5 stars

This product is wonderful, I find it really brings the lawns back to life, hopefully it will help to revive our lawns after the heatwaves

Rated 5 out of 5 stars

I'd heard a lot about Flower Power but never tried it before. The customer service team were really helpful. The product has more than lived up to my expectations - it beat everything else I've tried.... See more

Company details

  1. Garden Center

Information provided by various external sources

Shop online for Richard Jackson's Flower Power premium planting & feeding products, pest & weed control, garden plants, tools and more. All developed and hand-picked by Richard for your garden.


Contact info

4.1

Great

TrustScore 4 out of 5

563 reviews

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4.1

All reviews

(563)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Delivery time not as stated on the website

Having placed my order on a Tuesday 28th June I expected it to be delivered in 3 to 4 working days as stated on the website.
The following Tuesday I was just about to query where my order was when I received an email stating “My order was on its way”. Then nothing till my order finally arrived on the Friday 8th July, 10 days after placing my it.
On receipt I noticed that the dispatch note was dated Monday 4th so here is where my 3 to 4 working days delivery period started.
It would have been great to be kept informed that there was going to be a delay obviously a serious lack of communication.
This is the worst delivery time I have ever experienced and I even had to pay for
it.
If I do get response from Richard Jackson Gardens please don’t state “sorry for the delay I’ll look into that”. It seems to be words not action going by the previous complaints about delivery time.
It’s a pity I couldyn’t give it 5 stars like the lucky customers who quoted “a quick delivery service”

July 11, 2022
Unprompted review
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Reply from Richard Jackson's Garden

Hi Steven, I'm sorry that your order arrived so late. I've spoken to the warehouse to see why the despatch took so long and I'm afraid that it was a mistake by the packing team. 99.9% of our orders go out as per our stated delivery times so I am sorry that yours was an unfortunate exception to this. I have refunded the cost of delivery from your order.

Rated 5 out of 5 stars

Excellent!

Excellent!

Items arrived quicker than I was anticipating and were really well packaged. I am really pleased and will be returning to re-stock when I need to!

July 1, 2022
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Reply from Richard Jackson's Garden

Thank you for the lovely feedback!

Rated 1 out of 5 stars

i am still waiting for good so where…

i am still waiting for good so where are they?

July 1, 2022
Richard Jackson's Garden logo

Reply from Richard Jackson's Garden

I'm very sorry for the delivery delays - I have just checked your order and it should have been delivered at 13.26 today. Please do let me know if that is not the case

Rated 3 out of 5 stars
Richard Jackson's Garden logo

Reply from Richard Jackson's Garden

I'm sorry that you experienced delays with your delivery - I will speak to the warehouse team to find out what went wrong with your order

Rated 5 out of 5 stars

Very Impressed

Slug and Pest control order delivered damaged; replacements sent by return. Very impressed and product has not disappointed. Many thanks. Will be ordering ore items very soo

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

Have been using RJ products for a…

Have been using RJ products for a couple of years now. Was immediately impressed the first time round with the results and the products continue to delivery amazing results year after year. Anyone out there who is undecided, definitely purchase, you will not be disappointed. I can't recommend the plant products highly enough.

June 2, 2022
Rated 5 out of 5 stars

Good quality.

Tried these lots of young starlings this year.
These are very good because unlike a lot of these they last well
They don't fall into pieces as soon as a bird lands on the feeder.

June 1, 2022
Rated 5 out of 5 stars

Fast delivery

Fast delivery, I love root booster and flower power, my daughter has moved house twice in 5 years her favourite plahts have gone with her and root booster has been invaluable, even when dug up at the wrong time, they have all thrived .

June 1, 2022
Rated 5 out of 5 stars

Great service

Great service from Richard Jackson’s best weed killer ever at a great price

May 31, 2022
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Reply from Richard Jackson's Garden

Thank you for the feedback!

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