Richard Kendall Estate Agent Reviews 

1,112
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism and helpfulness, often noting how individuals go above and beyond to assist them. The service provided is frequently described as excellent, making processes smooth and stress-free for many people. Reviewers appreciate the constant updates and clear communication, which keeps them well-informed throughout their journey. Customers often highlight the team's efficiency and quick response times, ensuring questions are answered promptly and issues are resolved swiftly. People feel well-supported, especially during challenging situations, with staff providing valuable advice and guidance. This comprehensive support contributes to a highly positive overall experience for consumers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent and first-class from... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness, professionalism, and... See more

Response time

People report positive experiences with response times, highlighting prompt communication and regular updates... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting regular and proactive updates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more

Company replied

Rated 5 out of 5 stars

We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've d... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explai... See more

Company replied


Company details

  1. Real Estate Agency
  2. Mortgage Broker
  3. Property Management Company
  4. Real Estate Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,112)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

We have never sold a house before and…

We have never sold a house before and had heard that it can be a very stressful process. In many ways it was, but the whole experience was made much more bearable and positive due to the great service provided by 2 wonderful ladies - J and D. They provided great service, kept us updated, were both cheerful and up beat and encouraging when viewings were slow, and offered helpful advice and guidance. When a purchaser was eventually found, they were in regular contact with the buyers and solicitors and helped to move things along. Great team work.

September 12, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your thoughtful review. We’re delighted to hear that Joanne and Donna made your first house sale such a positive experience.

Rated 5 out of 5 stars

A great experience

They say moving home is one of the most stressful things you can do in life, but that's not been my experience, all thanks to Elizabeth Cooke. I was kept up to date weekly and knew that if anything needed doing, Liz was on the case. Always a pleasure to deal with and I couldn't be happier. Thanks Liz!

October 3, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are thrilled to hear that Elizabeth Cooke made your move such a smooth and stress free experience. Her commitment to keeping clients updated

Rated 5 out of 5 stars

We had a great experience!

We had a great experience with Kendall’s on our recent property purchase. We are just disappointed we didn’t choose them for our sale too!
Mandy was very helpful for us; she helped to chase through the sale at the pinch points and get the sale through on our requested date.

September 26, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

It is great to read that Mandy at the Ossett office has made your experience great when buying your property.

Rated 5 out of 5 stars

Amanda Holt and Emily Dunbar at the…

Amanda Holt and Emily Dunbar at the Wakefield branch have been absolutely amazing! For what has been a very stressful long process due to circumstances, their care, support and customer service was exceptional. They kept me informed every step of the way, called with updates immediately and help me navigate some very difficult situations with patience, professionalism and understanding. Would recommend them for a house sale or purchase anytime.

September 26, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your thoughtful review. We are delighted to hear how much Amanda and Emily’s care, support and professionalism helped you through what was clearly a very stressful process. Keeping our clients fully informed and supported is always our priority, and it’s wonderful to know they made such a positive difference for you. We will be sure to pass on your kind words to them both.

Rated 5 out of 5 stars

Elizabeth Cooke was fantastic

Elizabeth Cooke was fantastic! As first time buyers she was super helpful. Couldn’t have asked for more.

September 26, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for leaving a review for Elizabeth at our Wakefield office.

Rated 5 out of 5 stars

Great and highly professional service

I wa very impressed with the professionalism of my agent, Karen Marijewko. She dealt with all parties in a timely and professional manner, effectively facilitating a process which can be quite stressful.

September 12, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for leaving a review for Karen. We are so happy that Karen was able to help.

Rated 5 out of 5 stars

Karen once again helped with selling…

Karen once again helped with selling our property . Very prompt with emails and dealing with all the details needed to get to completion date .

September 22, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for your kind words and for coming back to us again. We are delighted to hear that Karen’s prompt communication and attention to detail helped make your sale a smooth journey through to completion. Your continued trust in us means a great deal.

Rated 5 out of 5 stars

Very turbulent first time house purchase.

We were lucky to have Karen helping us with the purchase. The process was very difficult for us and at the very end our Solicitors were clossed by SRA. Thankfully from the very beginning, Karen guided us through the purchase and later helped us with the Solicitors.

September 19, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

We are so pleased Karen was able to guide you through such a difficult purchase process and provide extra support when issues arose with your solicitors. Her dedication and commitment to helping clients through even the most challenging circumstances really do make a difference.

Rated 5 out of 5 stars

Donna and Joanne managed the purchase…

Donna and Joanne managed the purchase of our house sale in an incredibly professional and friendly manner though out the full process and were readily available for any questions & communication. I would highly recommend the team specifically Donna and Joanne for any house sale or purchase in the future as the knowledge, communication, integrity and profession/friendly skills were outstanding on every interaction.

September 17, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your thoughtful review. We are delighted to hear that Donna and Joanne guided you through the process with such professionalism and friendliness, and that their knowledge, communication, and integrity stood out at every stage. Your high recommendation means a great deal to us, and we will be sure to pass on your kind words to them both.

Rated 5 out of 5 stars

Shireen and Catherine were wonderful…

Shireen and Catherine were wonderful from start to finish, always happy to help me with any questions I had and were excellent in guiding me through the sale of my property. I would 100% yes Richard Kendall again.

September 17, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are delighted to hear that Shireen and Catherine supported you so well throughout your sale and were always on hand to answer your questions. It’s wonderful to know they made the process smooth and straightforward for you.

Rated 5 out of 5 stars

Faultless from start to finish!

Faultless from start to finish! Karen Marijewko at Richard Kendall was an absolute life saver during a stressful process. Clear and consistent communication from the start, accommodating and knowledgeable. Highly recommend! Thanks again Karen :)

September 16, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are thrilled to hear how much Karen’s clear communication, knowledge and support helped make the process easier for you.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish - I cant recommend enough the Pontefract branch of Richard Kendall Estate Agent

September 12, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind words. We are delighted to hear that you received great service from start to finish with our Pontefract branch. Your recommendation means a lot to us and we will be sure to share your feedback with the whole team.

Rated 5 out of 5 stars

First time renter concerns... Didn't need to worry!

As a first-time renter I was quite worried about everything I'd need to do, both before and after moving into a property. However Kelly Scoffins and the team at Richard Kendall made this whole process simply and straightforward. From the initial viewing to getting the keys, communication was great, and all of my questions were quickly answered. Thank you Kelly and everyone else involved! Highly Recommended!

September 13, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

This is great to read that Kelly and the team made the process simple for you. We wish you all the best.

Rated 5 out of 5 stars

First Time Landlords

As first time landlords, we couldn’t have asked for a better experience. Kelly Skoffins made the whole process of letting out our property smooth and stress free. She was professional, approachable, and kept us updated at every stage. We felt fully supported from start to finish, and we are so grateful for the excellent service. Highly recommend!

August 20, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are delighted to hear that your first experience as landlords was made smooth and stress-free with Kelly’s support. Her professionalism, approachable manner and clear communication are exactly what we aim to provide, and it’s fantastic to know you felt fully supported throughout.

We truly appreciate your recommendation and wish you every success with your property.

Rated 5 out of 5 stars

The biggest thank you to Emily Dunbar…

The biggest thank you to Emily Dunbar and Amanda Holt. They both were amazing from start to finish of buying our home and we couldn’t have done it without their knowledge and excellent communication! Thanks so much ladies!

September 13, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for leaving a review for both Emily and Amanda.

Rated 5 out of 5 stars

Elizabeth Cook gave me unrivalled…

Elizabeth Cook gave me unrivalled service from the time of my instructions to the completion of my sale.
The buyers solicitor gave me a great many problems and Liz made endless phone calls and emails to expedite the sale.
She phoned weekly to update me , which gave me complete confidence in Richard Kendall Estate Agency .

September 10, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

We really appreciate you taking the time to leave a review for Liz and we are glad you had confidence in Liz and Richard Kendall.

Rated 5 out of 5 stars

Very professional and organized agency

Very professional and organized agency, great communication, highly recommend to everyone who want buy house quickly.

September 9, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for leaving a review for Elizabeth.

Rated 5 out of 5 stars

After an exhausting experience finally…

After an exhausting experience finally the relief of exchange! Throughout the difficult process of selling Karen Marijewko has given good advice and help along the way which has been invaluable. So many thanks to her and the team at Richard Kendall .

September 9, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We’re so pleased to hear that Karen Marijewko’s advice and support made such a difference during what was clearly a challenging process.

Rated 5 out of 5 stars

Housesale in Ossett

I was allocated Lucy from the Ossett branch who has been exemplary in supporting me through the challenging process of selling a house. Lucy was patient, conscientious and worked diligently to ensure any issues were dealt with promptly and that the chain of house sales were all successful. Millie on reception has also been super helpful - what a lovely team of people!
Highly recommended.

August 29, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are delighted to hear that Lucy provided such exemplary support throughout your sale and that her patience and diligence helped everything progress smoothly. It’s also lovely to know Millie on reception made such a positive impression. Wishing you all the very best in your next chapter

Rated 5 out of 5 stars

The best service I could have asked for…

The best service I could have asked for as Karen Marijewko and Elizebeth Cooke provided and supported me through the full journey of me buying my first house.All of my questions were answered.

Thank you very much for your hard work and for providing so much support.

September 5, 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for taking the time to leave a review for Karen and Elizabeth. We wish you all the best in your very first home.

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