Richmond Motor Group - Guildford Hyundai Reviews 

I was impressed with the speed and efficiency of the process and Elliot was great - really helpful and knowledgeable

This week I received excellent service from Elliott Faulkner in promptly finding a Kona to meet my requirements. Elliott’s timely attention, availability & support made the purchase a positive purchasing experience.

A very big thank you to Elliot and the other team members that helped me get my new car. I am extremely happy with the purchase and so thankful for the patience and advise given by the team to make an informed decision.

Very helpful and insightful knowledge of what customer looking for. Nothing hidden about car history. So professional and always there to help you. Not to forget Abgail and Baz were so professional and helpful, cleared all the doubts that I had on previous trader. You will not get so assurance than the other. I will strongly recommend Hyundai car ltd.

My experience in dealing with Elliot i have to say was fantastic..he was not pushy no hard sale ..he made my experience so stress free ... all the sales team are very helpful.. very polite n welcoming ... I never had to call Elliot as I was always updated ... evrthing we agreed he delivered.. he did what he said he will do ... richmond motors looks after their customer ... I wholeheartedly recommend any one who wants a stress free buying experience to visit richmond motors guildford a visit ..a company that you want to do business with ...thank you richmond motors guildford

We dealt with Elliott who did everything to meet us on a deal that we could afford. He explored many different options to make it work, was open and transparent throughout the process.

We ended up with a car and deal that we were happy with. The whole transaction was handled very smoothly with no fuss or issue. His communication was excellent and handover was very easy.

We have used this dealer for 10 years and always been happy. Would happily recommend, return to and deal with Elliott again.

Didn't end up buying a Hyundai in the end but Elliot was very clear and made everything very easy to understand when it came to the differences between models. Best salesperson that we've interacted with across multiple different brands that we've tried

We completed our car purchase yesterday and couldn't be more pleased with the service we received. Elliott was helpful, polite and knowledgeable. If we ever decide to make a second purchase, we would certainly ask for him. We're delighted with the car (Hyundai Inster) too!

We have received excellent service from Elliott Falkner. He has provided very friendly and professional advice throughout the whole process of obtaining our new car and in fact we are now the proud owners of two new Hyundai cars! Thanks Elliott.
Sue

We bought a Hyundai Inster from Elliot Falkner at Richmonds Guildford branch. He was extremely helpful, honest, polite and informative. I couldn't fault the service we received and would highly recommend this young man as an exceptional example of their helpful staff.
We believe we have received great value for money too getting a great price when we traded in our Ford Fiesta for our Inster which we are extremely pleased with.

I am very pleased with the level of service I received from this company. I believe the greatest strength of the company is its employees, who are professional, friendly and genuinely helpful. They made the whole experience easy and pleasant, and I really appreciate their excellent customer service.

Exceptional service. Thanks to Senior Sales Executive Nic Martin. We’ll be back to Hyundai for our second car.

From first phone call to driving off with my new Hyundai I can only heap praise and my thanks to Richmond..especially Elliot Falkner who dealt with me personally from start to finish..arranging the finance and helping me with the I'D videos etc.
Very very Happy with my car
Thank you

Went in for diagnostics for a boot that wouldn't open. I was anxious about charges but Chris Ledesma kept me in touch throughout the day and had called me before the appointment so that I knew exactly what would happen on the day. They found the problem and advised that it would be covered by the warranty. Chris organised a lift home for me as I was stranded and the problem was fixed over night. Chris then helped me sort out a service plan to prevent further stress - I get free MOTs with that too! He then came and sat in the car with me as I wasn't sure what all the buttons did. Everyone was professional and helpful and it's great to know that I have a contact at the Guildford branch to email when the car needs booking in. A good experience all round. Thank you!

Sam was excellent and he made the buying experience really pleasant.

We had the most amazing experience in Richmond Guildford. Special thanks to Abi who was the one assisted us the whole time. She was very helpful. Over-all the transaction was fast and smooth. To the team thank you so much for all of your help.

Elliott was great and helped out with a speedy handover when I needed it

Brought my Kona for its scheduled annual service this morning at 8am. Though I was supposed to use the auto locker to drop my keys, there was no need as Chris Ledesma, one of the service advisors, was there to greet me and immediately processed my booking. He went through it and asked if there are issues I am aware of that I wanted the shop to look at. Though I was booked for the whole day, he gave me a specific time frame of when I can come back to pick up my car. He updated me regularly and phoned me as soon as the car was ready. Didn’t have to wait long as well to pick up my car. That’s what you call a customer focused, friendly and efficient service. Thanks Chris for looking after me today. Your friendly and efficient service is much appreciated.

Many thanks to Elliot Falkner for his help and professionalism when buying our new car.
Great service from start to finish-thankyou

Chris really looks after you in the parts / service department and Hyundai warranty is as good as its word. He's always available to talk to and calls back when he says he will which really makes all the difference. Ive got a lot of confidence in their Guildford branch as it was a good experience buying it too.