Richmond Motor Group - Guildford Hyundai Reviews 

706
TrustScore 5 out of 5

4.8

Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB


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Rated 5 out of 5 stars

​I Just Wanted to Share Some Well-Deserved Praise for Nic Martin at Hyundai Guilford. He Helped Me find the Perfect Car & Kept Me Informed at Every Stage of the Purchase. His Helpfulness & Great Com... See more

Company replied

Rated 5 out of 5 stars

A no pressure car buying experience. Staff were very friendly and attentive. Found the car, all done within a few days. Looking forward to hassle free motoring.

Company replied

Rated 5 out of 5 stars

The dealership is lovely,very well presented, clean and a friendly team.We have been going there for many years and always a pleasant experience. We have just dealt with Elliott Falkner there helpin... See more

Company replied

Rated 5 out of 5 stars

Worked with Elliott at Hyundai to buy my latest car . Elliott was great at listening to my needs and what I wanted from my next car. No pressure just respectful understanding and then provided various... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, United Kingdom

  • 01483 317 317

4.8

Excellent

TrustScore 5 out of 5

706 reviews

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4.8

All reviews

(706)

1,703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Car

​I Just Wanted to Share Some Well-Deserved Praise for Nic Martin at Hyundai Guilford. He Helped Me find the Perfect Car & Kept Me Informed at Every Stage of the Purchase. His Helpfulness & Great Communication Made the Whole Experience Fantastic. I Really Couldn't Have Asked for Better Service!

July 21, 2026
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We're so pleased to hear about your fantastic experience! It's wonderful that our team member helped you find the perfect car and kept you informed throughout the process. We're glad their helpfulness and great communication made your experience so positive.

Rated 5 out of 5 stars

A no pressure car buying experience.

A no pressure car buying experience.
Staff were very friendly and attentive. Found the car, all done within a few days. Looking forward to hassle free motoring.

July 24, 2026
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We're so glad to hear you had a no-pressure car buying experience and found our staff friendly and attentive! We hope you enjoy your hassle-free motoring.

Rated 5 out of 5 stars

Customer service was exemplary.

Customer service was exemplary.
From Receptionist to introduction to Sales Executive, namely Samuel Riggs.
Samuel provided us with clear helpful information and found us the car that matched our requirements very quickly.
Abaaz Alam also provided helpful information.
A pleasant experience.

July 24, 2026
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your wonderful feedback and 5-star rating! We're delighted to hear that our customer service was exemplary and that our team provided clear, helpful information, making your experience pleasant.

Rated 5 out of 5 stars

Very professional and friendly…

Very professional and friendly service.. Elliot showed me and explained about the car I was looking.. very helpful gentleman..

July 10, 2026
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your wonderful review! We're so glad to hear that you received professional and friendly service and found our team member to be very helpful and informative about the car you were interested in.

Rated 5 out of 5 stars

Professional, impartial and objective advice from Elliott

Worked with Elliott at Hyundai to buy my latest car . Elliott was great at listening to my needs and what I wanted from my next car. No pressure just respectful understanding and then provided various car options. He also worked with the wider Hyundai team to provide a viable package. Elliott is professional, respectful, and provided impartial, objective advice throughout the process. Would highly recommend seeking out Elliott if you want a car.

July 4, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're so pleased to hear about your excellent experience with us! It's wonderful that our team member listened to your needs and provided various options without pressure. We're glad you found their advice professional, respectful, and objective throughout the process.

Rated 5 out of 5 stars

Chris in the service department at Guildford is brilliant

Chris in the service department at Guildford is brilliant, helped us out of a spot not just once but twice, fabulous customer service, best service advisor ever!

July 6, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your wonderful review and five-star rating! We're so glad to hear that our service department provided such fabulous customer service and helped you out of a spot.

Rated 5 out of 5 stars

Nic M

Nic - Helpful from the very start. Answered all of our questions, however trivial. Flexible on arranging everything for us. Patient in explaining all of the new features. Thanks for making the whole process run smoothly.

July 7, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that our team was helpful from the start and patiently answered all your questions. We're glad we could make the process run smoothly for you.

Rated 5 out of 5 stars

We would like to compliment the Sales…

We would like to compliment the Sales Team for their professional and personable approach. Everything was straightforward without the usual inauthentic experience we normally experience with salespeople generally. We did not experience the usual rigmarole around agreeing on a fair price. We were reassured and a follow up call was made to ensure we were happy with the car. Our experience was so positive, we are in the process of buying another car from the Guildford Hyundai team.

July 2, 2026
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Reply from Richmond Motor Group - Guildford Hyundai

We are absolutely delighted to hear about your exceptional experience with us! It's wonderful to know that our team's professional and personable approach made your car-buying journey straightforward and reassuring. We are thrilled that you're so happy, and we look forward to assisting you with your second purchase.

Rated 5 out of 5 stars

Great service

Very smooth and easy purchase of our Tucson, at a great price. Elliot was extremely knowledgeable and helpful in turning the purchase around quickly and efficiently. Would definitely recommend

June 27, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your positive feedback! We're happy to hear that your Tucson purchase was smooth and easy. It's great to know our team was knowledgeable and helpful, making the process quick and efficient. Thank you for recommending us!

Rated 5 out of 5 stars

The dealership is lovely,very well…

The dealership is lovely,very well presented, clean and a friendly team.We have been going there for many years and always a pleasant experience.
We have just dealt with Elliott Falkner there helping us purchase our Hyundai i20.He is very pleasant to deal with ,friendly professional, gave us good advice ,helpful and showed us the new extras of the i20.He kept us informed of it's delivery time and sent the relevant paperwork by email.Thank you Elliott.We enjoy our new i20.

June 29, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're so pleased to hear you had another pleasant experience with us and that our team is friendly and professional! It's wonderful that our team member provided excellent service, good advice, and kept you informed about your new i20's delivery. We're delighted you're enjoying your new car!

Rated 5 out of 5 stars

A big thank you to Elliot at Slyfield…

A big thank you to Elliot at Slyfield branch Guildford for making the purchase of our Hyundai Kona quick and easy, a credit to his company with excellent personable skills.

June 26, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your positive feedback! We're happy to hear our team made your Hyundai Kona purchase quick and easy. Thank you for your kind words.

Rated 5 out of 5 stars

Nic was great

Nic was great. Very smooth process.

June 26, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your kind words. We are so glad the process was smooth.

Rated 5 out of 5 stars

Warranty claim dealt with exceptionally

I am a happy customer as I had a warranty issue and the warranty was about to run out but Chris in the Guildford service dept managed to fit us in before the end date (which took some doing as they are very busy ) but they did the job assessed the warranty and then fitted the new EPB switch with no hassle at all very good service 👍

June 24, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We are so glad we could assist with your warranty issue before the deadline. It's wonderful to hear our team provided such good service and resolved everything smoothly. Thank you for your kind words!

Rated 5 out of 5 stars

Our experience was very positive

Our experience was very positive. We were politely approached to see if we needed help when we found a car we liked. There was no pushy sales pitch, just positive advice which we appreciated. We went off to look at other makes of car but came back for a test drive. We were treated respectfully and we were delighted to be sold a car that ticked all the boxes and more.

June 13, 2026
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We're delighted to hear you had such a positive experience with us. It's wonderful that our team provided helpful, respectful advice without any pressure. We're so glad we could find the perfect car for you. Thank you for your kind words.

Rated 5 out of 5 stars

Came down for appointment on Tuesday to…

Came down for appointment on Tuesday to pick a new car. nick was very helpful with helping me choose a new car. I recommend this company I’ve had a car before for 3 years and Arbazz was really helpful last time.
100% recommend!

June 2, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're delighted to hear about your positive experience and appreciate your continued trust in us over the years. We're glad we could help!

Rated 5 out of 5 stars

Elliott was very helpful

Elliott was very helpful, everything was ready when expected. All very transparent and I love the new car

May 29, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your wonderful review! We're so glad everything was ready as expected and transparent. We are happy you love your new car!

Rated 5 out of 5 stars

Top customer service

We met Ben today who sold us a car with the perfect degree of attention, attentive yet not pushy and with a very friendly disposition. He was extremely patient and answered all the questions we asked him and it was a pleasure doing business with him

May 30, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your positive feedback! We're delighted to hear our team provided attentive, friendly, and patient service, making your car-buying experience a pleasure.

Rated 5 out of 5 stars

Adam was very helpful and we have had…

Adam was very helpful and we have had very good service thank. You rosemary conway

May 22, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We are so glad to hear that you had a very good service experience. We appreciate your kind words.

Rated 5 out of 5 stars

Great service from Elliott

Great service from Elliott. He showed me a few Tucson's that were available. I took one for a test drive on the same day. We sat down and went through the whole process from part exchanging through to finance plans, warranties and service plans. Very laid back and stress free, and drive the car home in the space of a few days!

May 22, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We are so pleased to hear about your positive experience with us! It is wonderful that we could make your car-buying process so smooth and stress-free. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Great.. Would recommend :)

Recently purchased a car from the Guildford branch where I was introduced to Elliott. From the get go he was brilliant, very informative and helpful without being pushy or applying any pressure to buy. Initially I was dreading the process of buying a car while 8 months pregnant but the process was so easy and stress free. Had a test drive, paid a deposit and picked the car up a couple of days later and it's lovely and very happy with it. Overall experience was great and would recommend.

May 9, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We're so pleased to hear about your excellent experience at our Guildford branch. It's wonderful that the process was easy and stress-free, especially during your pregnancy. We're glad you're happy with your new car!

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