Richmond Motor Group - Hyundai Portsmouth Reviews 

Great experience and service from start to finish. Harry Khan (Senior Sales)was great in keeping me in the loop and explaining everything throughout

Lovely service, Ollie was a great salesman. I am very happy with my car and I got it for a very good price ☺️. They didnt try and push finance or large deposits up front.

Harry Kahn was fantastic at getting us the best deal and arranging pick up of the new car very quickly

Without a doubt the worst customer service I've ever experienced, my brand new Hyundai Kona has been in three times and their after care is zero, it had to be towed by the RAC today and not one person from the dealership called or email me to ask if I was ok, now Richmond mg is amazing.
The parties who I won't mention know who they are, I really wanted a good experience with them but it's been terrible 😔.

Jakob is an excellent salesman and extremely personable . He successfully sourced a car for our needs and helped us by explaining the online car registration procedures.

OP, the man, thank u for looking after me buying a Brand New Kona

OP brilliant service

Don't really like shopping but we were shown the car that fitted our requirements. It was what we thought we were looking for and we purchased it.

We had a very impressive experience with Harry who runs a smoothly oiled machine of a service! I’d dreaded the hassle of buying a new used car and put it off but it was plain sailing due to Harry’s experience and his personable customer service - highly recommend.

Harry was extremely helpful with the purchase of my new car and part exchange of my old car. Made things simple and easy, completed all paperwork etc. Would recommend Hyundai Portsmouth

We dealt with Harry, and purchased a great car. Wonderful friendly service.

We had a great experience buying a car with our daughter from Nicola at the Portsmouth branch. She was very helpful and everything was transparent with the finance.

Another car purchased from Harry Khan, as always, amazing service and customer care.
Thank you Harry!

⭐ 1 STAR — Absolutely appalling experience

If I could give Farlington 0 stars, I would.

I bought a car from Farlington last January and, after only around 8 months, the vehicle nearly broke down on me on the motorway. When it was investigated, I was told there were three pages of faults, including electrical issues. Under my understanding of my consumer rights, the vehicle was ultimately exchanged.

Unfortunately, my experience with the replacement Hyundai Bayon has been just as disappointing. I have had the car for around 11 months and have only covered approximately 4,000 miles. When I recently put it in for an MOT/service at Richmond, I was told there were issues involving the clutch, brake pads and transmission. I was also advised that the tyres needed replacing because they were considered unsafe due to cracking. However, after getting a second opinion from my brother, who is a mechanic, I was told he did not consider the tyres to be in the condition described.

I made it clear that I do not believe I should be expected to pay for significant repairs on a vehicle that I have owned for such a relatively short period and driven so little. Unfortunately, instead of feeling that my concerns were being taken seriously, I was met with a manager who initially appeared to blame my driving, only to backtrack when I challenged what was being said.

The communication from both management and the sales team has been extremely poor. I was told that another manager would contact me, but despite waiting for that call, I heard nothing.

At this point, I am extremely disappointed with the way I have been treated and with the quality and reliability of the vehicles I have received. Buying a car should not result in this level of stress, expense and uncertainty.

I will now be making an official complaint and pursuing the matter through the appropriate channels.

I would strongly advise anyone considering buying a vehicle from Farlington to do their own thorough independent checks and make sure they fully understand their rights before committing to a purchase.

Very disappointing experience from start to finish.

Great service from Nicola Pert. She listened to our needs and suggested an alternative as our initial vehicle was no longer available. Nicola also quickly arranged to get a software issue resolved.

I am very happy with the service I received at this dealership. I dealt with Harry Khan who was super efficient, friendly and extremely professional. A very satisfied customer. I would definitely recommend this dealership.

Zander made my first time experience really easy and quick, very helpful, really appreciate his help
Thank you so much

We were looked after by Zander. He explained the whole process in detail and answered all questions. He went above and beyond helping us arrange the correct level of car insurance. A friendly and helpful service. Car purchase completed smoothly.

Excellent sales service. All my questions were answered and additional benefits and total cost adjusted without quibble, second dealing with Richmond Portsmouth….. customer care is even better.

The staff were very polite and friendly and explained all of my options about purchasing my vehicle and vehicle protection products. They were very knowledgable and made purchasing my car very easy, it was a very positive experience.