Rick Case Automotive Group - Audi Gwinnett Reviews 40

I bought a brand-new in 2020 Hyundai and they added the $2499 Protection Insurance (which I did not need) and the GAP which I did need and now that the car has been traded, they are refusing to give me back the unused balance for each! I will never do business with any company that operates in this matter!

Rick Case Audi has the Best Service Representatives and Technicians in the Atlanta area. Highly recommend this dealer.

I bough my first totally new car through Rick Case because of their claims of warranty and customer care. The electric systems fail, the knock sensor has been replaced twice, the paint failed and the car is exhibiting signs of engine failure. They never cover anything, they try and charge a diagnosis fee and then can’t diagnose the problem, they won’t submit things to Hyundai usa. They do not stand behind their product, they treat customers like crap. It takes over 2 weeks to get checked Inand then they keep your car for days before a mechanic see it. The reps are confused constantly- I had one person tell me there was no oil in the car( it was full) another tell me a diagnosis was going to be over $800, while the next person said it was $200 the same service. They are a SCAM. Don’t buy a car from them, you will be very sorry!

Bought a 2023 SQ8 for $109000 and 30 days into it I did not like the car. They offered me $95,000 for it with 1700 miles on it and can sell it for more the I pd for it. Shady business and bad customer service.

Always a great experience. The staff cordially greets me. Service is performed as stated in the time frame promised.
I like the video of the service performed narrated by the service technician. Well done.
I'd recommend them to anyone who needs their Audi serviced. This is the second Audi I've bought and had serviced through Rick Case Audi( Audi Gwinnett). I'll purchase our next one from them.

Jeff is awesome. He got me in quickly for service and handled it very professionally. Service that I have come to expect with Audi.

Had my 10,000 mi service for my RS6 - very professional but friendly service advisor (thanks Glen). Car was delivered timely and when it was promised, well cleaned! Very easy to do business with!

Excellent service. Though I had an issue that doesn't seem to have been resolved

Service was performed in a timely manner. Patrick was great. He was very professional, responsive to all needs and questions and very friendly.

My first service at Audi of Gwinnett, but it was my best service at an Audi dealership in Georgia!!! A+++++

Went in for scheduled maintenance.
Quick & responsive service advisors at this dealership. They provided a video summary of the inspection results & an online version of the detailed results.

Overall, communication & Customer service from Glen was good.

Good service fast service

Patrick was great. He was very knowledgeable in explaining what was being done.

They always treat me like family. They know me by name even before the pull up my account. I love Glen, Jeffrey, David, Patrick and let’s not forget Josh. They are the reason I drive from Fayetteville to Gwinnett to maintain my investment.

Jeff and his team at the dealership were courteous and professional. Jeff communicated with me on every stage of my repair. Excellent service at a fair price!

As always a good experience and courtesy from all the staff and mechanics no matter what service I need at Audi dealers is on point.

Thanks again

Patrick is your man to get your work done! Got me in and out within 2 hours!

I was very pleased with my salesman Shawn. He respected my time as requested and he offered prompt responses to my questions. I have purchased numerous vehicles in my life time and I can truly say I had a great experience at this dealership as well as with the individuals I interacted with. All parties were very straightforward and to the point as requested. Thank you Shawn and Claud.

The overall experience was really good.
Everyone was very attentive and efficient.

Better than the bmw service .feel like service advisor get you into a loaner in a flash one person gets it done before you know it