Rick Case Automotive Group - Rick Case Honda Reviews 491

I use to pay $40 for oil change, today i paid $60 i think is way to expencive just for oil change, next time you wont see me Rick Case

Very professional service advisor and vehicle delivered on time as promised.

Great and prompt customer service. Clean environment and everyone was friendly while being professional. I'm a totally satisfied customer.

From the get go the service specialist working with me was dry. She didn't seem to care at all. My car was bought brand new. The battery failed in less than 2 years later. They put a replacement battery which again failed in less than 2 years. I towed my car to the dealership but they refused to replace the battery stating it was not under warranty. The warranty for the second battery ended the same time as the warranty for the first. How? You placed a new battery in my car and you're telling me it doesn't have a warranty because I didn't buy it. When I asked her if that replacement battery failed 2 months after you put it in the car yoh wouldn't replace again? She said no. There wouldn't be a warranty.
Again the rule is nonsense in my opinion ; however, the specialist Stephanie need some customer service course refresher.

Eduardo Paz exceeded my expectations. Will continue working with him for all my Honda needs.

Tony did a great job helping to get my 2016 Pilot repaired. I will definitely return next time I need service

The service team is the best I went with an emergency with the maintenance early morning and they took of care of everything, I’m very satisfied

The collision area was excellent. Their speed and attention to our need was very refreshing.

All good. Polite. Positive experience as expected.

Went in for an oil change and as usual the service department tries to convince you that you need other unnecessary service, it’s very frustrating.

Julio was very helpful with service recommendations and getting my older SUV running great- almost like new!

Julio is a trustworthy service person
I believe everything that he states about what is needed to be done with my 2 Honda’s
He is a valuable asset to Rick Case Honda
He is a wonderful honest man.
I trust him and he makes my service experience wonderful.

It’s was great experience roger was very help he took his time to walk me Thur all the steps and made sure I walk out of Rick case with the car I want and no surprise at the end which most dealerships do...

Danny Martinez and Jennifer Iturbide were a pleasure to work with. They were very professional, responsive and a pleasure to work with.

Hi this is Debbra Castro Barnes. I want to say am very happy with the service they were quick i did not have to wait long and Stephanie was great her personality was great i feel comfortable with her when i bring my car for service i know my car is in good hands

I commend Malcom Duane for the exceptional customer service when I took my car to Rick Case Honda on Thursday January 28 for check on the engine light that was showing on my dashboard.

Ronald, was very helpful very kind and very respectful about all my needs with my vehicle. My car service was taking care of on a timely matter. my car was done right around the time Ronald, told me it would’ve done. I am very satisfied. Although service was very expensive.

It was fast, I did not have to wait long and very specific in what I need to do to my car.