Rick Stein Reviews 

13,109
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and freshness of the seafood, noting that products arrive thoroughly protected and beautifully prepared. Many people also point out that browsing the website is straightforward, making the purchasing process entirely seamless and enjoyable. However, some people mentioned issues with delivery delays caused by external couriers handling the packages. A few customers also noted that specific items or sauces were occasionally missing from their delivered orders. Despite these occasional setbacks, consumers remain largely satisfied with the overall service and product offerings.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items like fresh fish and local goods... See more

Quality

Consumers find quality to be a delightful experience, frequently praising the fresh and delicious fish... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that packages arrive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online purchasing system and prompt,... See more

Service

Users describe positive interactions with service, highlighting a warm welcome and attentive staff throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was on schedule as always but driver left the parcel on the front steps in full sunlight,not sensible but as we were at home no damage was done. The scallops were lovely although rather s... See more

Rated 5 out of 5 stars

Great service -ordering very easy and delivery good. The fish was beautiful and very fresh - a lovely Stein Fish Thermidor made and thoroughly enjoyed. Will definitely order and buy again. The monkfi... See more

Rated 5 out of 5 stars

Excellent! The fish was beautifully prepared - no grit in the scallops or shell in the crab!! It arrived exactly on time and tasted quite sublime. I loved the way it came with sauces and hazelnut b... See more

Rated 5 out of 5 stars

We have had lobsters from you before ,and although they are expensive , they are probably good value for money since they can always be relied upon to be of first quality . This was for a birthday cel... See more


Company details

  1. Restaurants & Bars

Written by the company

Share Rick Stein's passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall, Hampshire, Dorset, Wilshire and London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(13,109)

269 reviews in the last 12 months

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Rated 1 out of 5 stars

Location fabulous Food terrible

Love the location of this fish and chip bar, Fistral Newquay , BUT I will never spend my hard earned cash here again!! My food should have cost £28 but I was charged over £32, when i questioned this I was told it was probably a service charge ?? Never saw that mentioned! Ok that aside the food was the worst fish n chips I have ever had, the chops both portions were as if they had been reheated but gone cold again, total Rip off! Premium price for inedible product! Rick you should hang your head in shame and let Gordon Ramsey from Hells Kitchen come and sort it out for you

May 28, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

Purchased olives from the deli and they were delicious. But later came back for the fish and chips restaurant and I can say only mediocre. Given the reputation, I really should have given it 1 star. Ordered the forgotten fish and it came with 2 fillets not more than 75g total. The hostess had the chef cook one more fillet which compensated. Only positive thing was I didn’t feel we paid an exorbitant price for poor quality meal. Did t come with any sides, odd given this was supposed to be “the” Cornish experience. Think Rick has taken his eye off the quality as the empire grows.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Rick stein fishmongers padstow is the…

Rick stein fishmongers padstow is the pits.
Hardly any fish and what there waa is farmed so i was told.
Purchase crab meat and had to throw it away same day as off! Prawns were awful!
Absolutley disgusting! You should be ashamed! Total rip off!

May 16, 2026
Unprompted review
Rated 4 out of 5 stars

Rick Stein Sandbanks

We went to Rick Steins Sandbanks restaurant for lunch today. Wow what a fantastic experience it was too. Right from the greeting at the front door to the moment we left, the front of house staff were extremely attentive and nothing was too much trouble.
We started with the sour dough and smoked anchovies - wow wee both were out of this world.
The we then had a double election of all four choices of oysters - they were just amazing BUT I do expect when eating oysters (because I also do then myself) that the oysters should be shucked properly by slicing the oyster (adductor muscle) off the shell so that the customer does not have to do this, but unfortunately NONE of these were done which meant a lot of the liquor was lost in the process.
Starter were Fish Soup - OMG best I've ever had in my whole life, and for my Wife the Raw Salmon - which she absolutely loved. We then both had the lobster Thermidor which was truly delicious and very decadent and rich - amazing. Both had the thin cut fries which again were perfect BUT HEY COME ON…. Chefs Larder (Bookers) cafe tomato ketchup???? Really???? I expected Heinz at a minimum or Stokes even but cheap cafe ketchup??? Your restaurant is so much better than this.
We had lovely drinks including Prosecco and Chablis to accompany the fantastic food.
Would I go again? Yes absolutely but I’ll be smuggling in a bottle of Stokes in the inside pocket of my jacket and will have a word with the Chef to ask if he needs a lesson in oyster shucking before I order.
The view out the window over the bay was to die for.
Can only give a 9/10 sorry, but could so easily have been a 10 if only the 2 slight issues above were addressed.
At these prices I do expect the best. Very nearly was.
Steve & Julie 😎

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Wow - Amazing Experience

Wow, what an experience. Karen was amazing who served us the nicest food ever which Adam and his team cooked. The Lobster Thermidor was lush! The bread with mussels was even better, we even got a loaf to take home. The ambiance and view over the water was stunning. Overall, a fantastic evening. If I could eat more I would still be there. Thanks guys for your hospitality. Ian & Lina x

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Another quality meal from Rick

We have had lobsters from you before ,and although they are expensive , they are probably good value for money since they can always be relied upon to be of first quality . This was for a birthday celebration ( I was 89! )and it brought a smile to both our faces and reinforced our trust in the quality of your food ( and you gave us free postage ) Thank you .

April 23, 2026
Rated 5 out of 5 stars

Birthday present …

I only ordered my items on the Sunday so didn't expect them to come in time for my daughter in laws birthday but it arrived on the Wed the day before her birthday it was well packed to protect it and oh my!! She was so made up with it I bought a fish platter and a bowl absolutely stunning so happy with the quick delivery and ease of ordering thankyou for making her day special

April 13, 2026

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