Rick Stein Reviews 

13,109
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and freshness of the seafood, noting that products arrive thoroughly protected and beautifully prepared. Many people also point out that browsing the website is straightforward, making the purchasing process entirely seamless and enjoyable. However, some people mentioned issues with delivery delays caused by external couriers handling the packages. A few customers also noted that specific items or sauces were occasionally missing from their delivered orders. Despite these occasional setbacks, consumers remain largely satisfied with the overall service and product offerings.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items like fresh fish and local goods... See more

Quality

Consumers find quality to be a delightful experience, frequently praising the fresh and delicious fish... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that packages arrive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online purchasing system and prompt,... See more

Service

Users describe positive interactions with service, highlighting a warm welcome and attentive staff throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was on schedule as always but driver left the parcel on the front steps in full sunlight,not sensible but as we were at home no damage was done. The scallops were lovely although rather s... See more

Rated 5 out of 5 stars

Great service -ordering very easy and delivery good. The fish was beautiful and very fresh - a lovely Stein Fish Thermidor made and thoroughly enjoyed. Will definitely order and buy again. The monkfi... See more

Rated 5 out of 5 stars

Excellent! The fish was beautifully prepared - no grit in the scallops or shell in the crab!! It arrived exactly on time and tasted quite sublime. I loved the way it came with sauces and hazelnut b... See more

Rated 5 out of 5 stars

We have had lobsters from you before ,and although they are expensive , they are probably good value for money since they can always be relied upon to be of first quality . This was for a birthday cel... See more


Company details

  1. Restaurants & Bars

Written by the company

Share Rick Stein's passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall, Hampshire, Dorset, Wilshire and London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.3

All reviews

(13,109)

269 reviews in the last 12 months

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Rated 4 out of 5 stars

The fish was so fresh and generous in…

The fish was so fresh and generous in size. I followed the scallops recipe with hazelnut butter which was delicious. The hake recipe with Goan sauce was potentially good but there was no instruction as to the amount to add and I put in the whole jar. It’s was severely hot for us and so we couldn’t eat it. The large dressed crabs were sublime. I’m yet to try the other fish which I’ve frozen in convenient portions. The advice on freezing was helpful and also the access to recipies. It’s a shame delivery times are not given more in advance as I had to keep the whole day free. They delivered at the time promised and everything was very well preserved in special cooling packages.
Mayonnaise was not included although the website said sometimes they are not available.
I will certainly order the same again as it’s a real treat to have such variety and good quality. Ordering on line is so convenient as it’s difficult to find good fresh fish near me. And thank you.

February 11, 2026
Rated 3 out of 5 stars

Late delivery

DPD scheduled delivery for 16.13 to 17.13, which was a little later than we anticipated, as we wanted to eat some that evening, and freeze the rest. However, it wasn’t actually delivered until just before 21.00. (9pm), which meant that it had been in transit since 15.09 the previous day, and although the packaging was really good, the top cool block was defrosted. When we finally ate some of the salmon fillets the following day, there was a pungent smell, which we have NEVER previously had with Rick Stein’s fish.

February 10, 2026
Rated 2 out of 5 stars

Average for £

I booked the main restaurant @ Sandbanks for special birthday experience for my mother (7 people for an 80th) . Explained this when booking. Whilst the staff were quite pleasant - no mention of birthday or an attempt to make her feel special. Plus inflexibility with menu options.The restaurant was not busy as it was lunchtime.Given the amount we spent we won’t return and will explore other options locally with better atmosphere . A shame.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Voucher to spend

I had a voucher to use, but so disappointed that I could not use it for Stein’s at Home Dishpatch meal kits as several friends had told me how good they were. Had visited Stein restaurants in the past so decided to get something from the online fish shop. The delivery was well packaged and the fish was excellent quality. Using the voucher at check out was not clear and had to contact customer service who were responsive and very helpful.

January 29, 2026
Rated 5 out of 5 stars

Wonderful

The staff, the decor and the attention to detail, plus, of course, the fabulous food made our visit perfect from start to finish.

January 23, 2026

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