The sofa itself? Gorgeous. Super comfy. Exactly what I wanted for the living room. But the shipping was a nightmare. Delivery date kept slipping and I ended up waiting twice as long as they promised.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful experience. Product arrived damaged and with poor craftsmanship. I was clearly covered by their stated return policy, but they were incredibly unresponsive and tried to offer small discoun... See more
Company replied
Update to previous review. We eventually received the 2nd night stand to replace the one that arrived broken. I think they have given up with the 9 drawer dresser… they said to wait until mid Nove... See more
Company replied
We received the furniture in a timely manner, and it had all the parts and instructions were easy to follow. The issue is the quality of the parts are poor. It feels kinda flimsy and looks like not hi... See more
Company replied
Company details
Written by the company
In choosing Ricll, you’re not just selecting a piece of furniture; you’re embracing a lifestyle that values sustainability, beauty, and the future of our planet.
Contact info
China
- ricll.com
1.9
Poor
31 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waited for months and just kept being told to keep waiting
I ordered my product 5 months ago and have repeatedly reached out to the seller for updates, always being told to wait. It was "on its way to their warehouse" but it never seemed to get there. After I finally asked for tracking of the shipment the order was then cancelled. Although I did receive a refund.
April 15, 2025
Unprompted review
Reply from Ricll
We are truly sorry for the unacceptable delay and lack of clarity regarding your order. Your frustration is completely understandable, and we deeply regret the inconvenience this has caused.
After reviewing your shoe storage cabinet order, and check your message "Please provide the tracking number or refund your order". Our staff arrange the refund for u. we recognize that our communication and fulfillment process fell short of your expectations—and our own standards. While we’ve issued a refund, we know this doesn’t make up for the time and trust lost.
We ordered our makeup vanity two months…
We ordered our makeup vanity two months ago and no word on delivery. I called the phone number and a child answered. I think I'm going to have the credit card company cancel order..
February 1, 2025
Unprompted review
Reply from Ricll
Hello Mark Allen, Thank you for reaching out, and I sincerely apologize for the delay and the frustrating experience you’ve had so far. This is not the level of service we aim to provide, and I truly appreciate you bringing this to our attention.
I’ve personally looked into your order number and confirm have refund it on this makeup vanity. Regarding the phone call, I’m very sorry for the confusion—that’s certainly not the standard we uphold. We’re addressing this internally to prevent it from happening again.
Delayed shipping (indefinitely?), non-existent customer support
Telephone number on website is laughable. Noone ever picks up. They claim reply for email within 24 hours - also not true. Been waiting days for feedback on my last mail. Order was supposed to be delivered within 9-10 weeks. On week 9 I ask for a delivery date and tracking number. The response was that it's not yet shipped, it will likely delay and I could still cancel. No update on delivery date at all. Are they in the business of making money? How is offering a cancellation and refund the only response they can offer? I asked again for an update - no response. I'm yet waiting for the product - but I can confidently say that the customer support is basically non-existent. I will definitely not purchase another item from Ricll.
March 27, 2025
Unprompted review
Reply from Ricll
Sincere Apologies for Your Coffee Table Delivery Delay, Thank you for your patience and for choosing Ricll for your furniture needs. We truly appreciate your trust in us, and we’re deeply sorry for the delay in delivering your coffee table and the lack of updates regarding its status. We understand how frustrating this must be, especially since you’ve been waiting longer than expected. and arrange refund if you would not wait it any more. and we want to assure you that we’re doing everything possible to resolve the situation. Due to unforeseen material delays and extended shipping timelines, your order has taken longer than anticipated. This is not the experience we want for our valued customers, and we deeply regret any inconvenience caused.
I ordered my piece of furniture in…
I ordered my piece of furniture in November and they continue to push the delivery. In December they said End of Feb. now they’re saying end of April. Their follow up is awful and I have no faith that I’ll get my furniture any time soon.
March 25, 2025
Unprompted review
Reply from Ricll
Thank you for taking the time to share your feedback, and please accept our deepest apologies for the delay in delivering your 64" Chest of Drawers. We truly understand how frustrating this must be, and we sincerely regret any inconvenience this has caused.
We strive to provide a seamless shopping experience, and we’re disappointed that we fell short in this instance. This pre-order dresser while we work to prevent such delays, we acknowledge that this does not excuse the wait you’ve experienced.
If you’d like further assistance or prefer to discuss alternative solutions, please don’t hesitate to contact us directly.
SCAM!!!!
All designs are copied from reputed furniture brands or I should rather say photos are copied. Certainly this is a scam companies with fake 5* reviewers. Stay away!
December 11, 2024
Unprompted review
Reply from Ricll
Thank you for reaching out to us regarding your concerns. We sincerely apologize if you feel this way about our company, as that is certainly not the experience we aim to provide.We understand that trust is essential in any business relationship, and I would like the opportunity to address any specific issues or misunderstandings you may have encountered.
Reply from Ricll
Dear Client, so so sorry for the bad impression on the order, And we have refund all. During the full producing schedule and delay so many orders delivery, offer our deeply apology on this order.
JUST DONT DO IT
i waited until black Friday to get the best discounting. i place three large orders basically furnishing the house i just moved into - received confirmation and have waited patiently.
i recently receive an email cancellation on all the orders i placed - no response or feedback just we decided to cancel your orders. this was three significant orders of size and cost. i reached out through email and phone and again no response or ability to talk with someone. the time now lost and savings for the holiday sale could of been used elsewhere now i'm out of both so ENTER AT YOUR OWN PERIL - also since placing this transaction i've had fraud hits with the cc# used hence card being canceled. this is the only site i used it on.
in response to your reply.
there was no confusion - you canceled all of my orders after holding my money for a month saying it was voided on my account. you have yet to try and reach out to me and i have left numerous emails and tried to speak with your team for clarification but yeah ok "sarcasm", you're sincerely doing everything to rectify the problem. no thanks for the loss of time and energy wasted. my cc is reaching out to you to have my money refunded back to me because that hasn't happened on your end either. i've given you every opportunity to clarify what happened and respond with no return feedback - sigh
customer beware
November 12, 2024
Unprompted review
Reply from Ricll
Dear Client, We sincerely apologize for any confusion or concern that may have arisen.
We want to assure you that we are a legitimate company committed to providing quality products and excellent customer service. The current situation with your pre-sale production order is not indicative of our usual operations, and we are doing everything possible to resolve the matter promptly.
I would not buy from this company !
I would not buy from this company !! I ordered a table in October with a 7-8 week delivery, and it’s 12/12 and no tracking number. They keep telling me to be patient and it will come. They say they will give a discount when I receive the table.
Update 12/15 ….they refunded my money saying there was damage to the box on the ship. Sure..
So they had my money for 2 1/2 months and no dining table through the holidays. Buyer Beware!
October 5, 2024
Unprompted review
Reply from Ricll
Writing to personally apologize for the delay in the delivery of your order due to unforeseen circumstances during our pre-sale production process.
We understand how important it is for you to receive your items on time, and we are truly sorry for any inconvenience this may have caused. We value your patience and understanding during this time, and we appreciate your trust in us. So so sorry for this order taken the trouble to u.
I paid over $2000 for an outdoor patio…
I paid over $2000 for an outdoor patio set on September 25, 2024. This item has never been delivered. I have never received a response regarding what happened to the set I ordered.
September 25, 2024
Unprompted review
Reply from Ricll
So so sorry for this order taken to your bad impression and offer our deeply apology to u, Dear client. This order due to the pre-order condition and the platform cancel it automatic on its delay delivery. Dear Army, so sorry for this.
Looks good but not built well
I was so happy to receive this coffee table its matches my home and does not look cheap at all. Very good quality comes but not built well
October 5, 2024
Reply from Ricll
We're thrilled to hear that you are satisfied with it and get that it is making a positive impact in your home.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.