Catherine was so helpful—she answered my call right away, listened to all my questions about the X’Air Safe and contacted me quickly over the following weekend to set up a fitting. She took great care... See more
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Review summary
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Reviews shaping this summary
The team at EquiSafe was incredibly helpful and super easy to work with! They’ve streamlined the process on finding a safety vest so well and we’re great about answering additional questions on fit. N... See more
The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My... See more
A rep emailed me promptly after I filled out their form online. She corresponded with me several times and recommended an air vest which I ordered and really liked. Ride Equisafe was recommended to me... See more
Company details
Written by the company
Ride EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets. Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.
Contact info
2676 John Shehan Rd., 28756, Mill Spring, United States
- 919-404-9744
- info@rideequisafe.com
- rideequisafe.com
4.8
Excellent
599 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Staff was incredibly helpful as I chose…
Staff was incredibly helpful as I chose the right air vest.
February 18, 2026
Fast shipping and good packaging
Fast shipping and good packaging! I get concerned about ordering from new places because there are so many scams out there, but Ride EquiSafe is great!
March 1, 2026
Fast and Helpful
Fast! I needed x air canister for my granddaughter I received them in 4 days. Which is fast for canisters, great to work with.
February 28, 2026
Delighted with my purchase
Ordered a Helite riding vest. Got excellent info for correct fit. Delighted with my purchase!
February 19, 2026
Bad customer service
I made an order. Order was shipped in two package. One of them never made it and right away contacted equi safe to let them know. Since then nothing has been done. I still don’t have the shirt I paid for.
Update - 3/11 - still nothing from their end. I paid for a shirt that I never received. This is my first order and will be my last. Terrible customer service
February 18, 2026
Reply from Ride EquiSafe
UPDATED AS OF 3/12: Hello Laurie, thank you for your feedback. Between 2/24 and today, we have exchanged 24 emails regarding this topic. This level of communication as well as our efforts to have the delivery investigated is certainly not "nothing from their end."
Per our tracking records, your item was ordered on February 19th, shipped on the same day, and was delivered on February 23rd to the mailbox at the address specified, tracking number USPS 420330209300110597205193390601. We have exchanged a total of 10 emails with you regarding the situation and also promptly opened an investigation with USPS to determine if the package was in fact delivered or if there was a delivery issue, so we've gone through quite extensive efforts to address the situation.
In order to perform all due diligence, we did look up the delivery address where the package was delivered. Your home is in a very urban, densely populated area of Miami with the mailbox directly on the sidewalk of a heavily trafficked area. The package was delivered to the mailbox, as clearly specified by the tracking information. You indicated that you did not have a security camera to monitor your property , nor did you request a signature release.
The determination made by USPS after putting a trace on the package was that it was indeed successfully delivered. Unfortunately, as stated in our shipping policy, we are not responsible for mail theft. We know that porch piracy is on the rise, which is deeply frustrating for all involved.
Excellent customer support and advice
February 18, 2026
Very helpful team when buying
Very helpful team when buying. I do wish there was an option to choose 2 day or overnight shipping.
February 20, 2026
Wonderful experience- the website and…
Wonderful experience- the website and people are great !
February 20, 2026
Great service?
I haven’t used my vest yet, but the customer service was superior!! Personal help finding the right vest style and the right size.
February 4, 2026
Super knowledgeable and responsive.
Helped me find what I was looking for and had several options.
February 2, 2026
Love the products and quality
Love the products and quality, and the shipping was so fast!
January 31, 2026
choose ride equisafe
Cathrine is just a joy to work with. she’s incredibly knowledgeable and has a vast amount of options to choose from.
February 6, 2026
Flawless service for what appeared to…
Flawless service for what appeared to have been the manufacturer's mistake!
January 3, 2026
The whole process was top notch
The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My 13yo daughter chose the one she wanted and delivered to my door within days. And it fits perfectly! Couldn’t be happier with customer service. Thank you!
January 10, 2026
Safety expert extraordinaire
I have had the absolute best experience working with Ride Equisafe. Catherine spent more than an hour in total phone time with me getting my background, what I'm looking for in a vest, my measurements and photos (submitted through a form), talking through my vest options and their differences, and conducting a fit check after receiving the vest to ensure I received the best possible product for my needs. This is some of the best customer service I've ever received and I am incredibly grateful. I feel so great knowing my purchase was sound and well-thought out with Catherine's expert guidance. I can't thank her enough! 1000% recommend!
January 8, 2026
Great company and service
December 28, 2025
Warm and beautiful without the bulk
A long coat down filled for equestrians that doesn’t look like your wearing a bed spread! I’m 5’2” 125# and the small fits perfectly! Elegant, beautiful coat!
December 28, 2025
Ordering from Ride Equisafe was a great…
Ordering from Ride Equisafe was a great experience. They are responsive to questions and I'm very pleased with the safety stirrups.
December 5, 2025
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